BradfordExchangeReviews 562

As a collector you'd expect a box for storage of the item with a name stamped on it. (like Disney yr 2021 and the name) and shipped in a separate box. My collectible came in a 2 piece styrofoam, with a thin piece of tape around the seam which was loose and a plastic wrap that was too small. I'm afraid to open it and see what it looks like. I would think the styrofoam rubbing has taken paint off.

Husband ordered me a ring and the pic made it look beautiful. Recieved and it was quite huge and the diamond is very loose. You can hear it move around when I move my hand :(

Garbage jewelry! $100 on a ring and the stone fell out! Don't bother, go elsewhere. Unfortunately, it was beyond their return period so $100 down the drain.

Called them to pay in full for an item. They authorized the payment. Then waited until the following month to actually debit my account. This was never explained. When I originally ordered I wanted to pay in full but when I received item it was on installments. Terrible way to do business. Beware

I have never ordered anything from Bradford Exchange, nor have I had any contact with them at all. Out of the blue, they start sending me invoices for $142+ for a "God Pearl of Wisdom." While I recognize the scam, I worry that many elderly people see the invoice and simply pay it. I reported them to them to our state department of consumer affairs who forwarded my complaint to the FTC. So far, nothing; but hopeful that enough people will complain to induce FTC to do something about this fraud.

I got the Bradford catalog in the mail today. I glanced through it. In the back of the catalog I came across BLM merchandise. Do these people not realize that this group has devestated this country with their narrative? NEVER WILL MY FAMILY, FRIENDS OR I PURCHASE ANYTHING FROM THIS COMPANY EVER AGAIN. MONEY OVER COUNTRY! DISGUSTING.

The "Together For Always" Engraved Birthstone Family Ring is pretty, but not what I expected. I was sort of embarrassed to give it to my mother. The gemstones are so small you could not tell what color(if any) each stone was. Also my family did not even know the names of each of us was on it; from my Mother the Matriarch down to the Newborns(4 generations of strong women).

I called *******057 on 5/10/21 at 11:37 most and a person named Avril responded. I explained that I had bought a ring from BE and that a couple of the CZ had fallen out. I said it had a lifetime guarantee. I was going to ask how do I get it repaired, but she said there was no record that I had ever bought anything from BE. She asked if I had a receipt. I said no, but I can get my checking account records that will show the date and money that BE took for a purchase. But I'm concerned that you have no record of my purchase. Is there a manager I can talk to? She hung up.

Placed an order Dec 5,2020. As of May 1,2021 have not received. Kinkade candleholders, item 01-*******-001...$99.99. Three installments of $38.33. Sent chk with order, for $44.00. Chk number 5741. Chk deposited Dec 18 and cleared my bank Dec 21,2020. Have called 4 times. First 2 times agent said item was out of stock. Would be shipped ASAP. Then 3/12, then 3/29, now 5/27. I just want the item I ordered & for which they have cashed my partial payment. I will NEVER order from Bradford Exchange again! Barbara Weaver *******793. I just want my order!

The hero's Blessing ring, I purchased from BradfordExchange was meant to be a silver ring with emblem of the Australian Defence Force. Within 1 week of wearing the ring, the silver had completed stripped of the ring leaving a copper base, which stains my finger green. One of the worst purchases in my life! Do not buy from this company.

I ordered a special pendant for my wife.
It arrived well packaged and came within a week.
My wife was very touched by the gift as it is something for her to keep when I am no longer here. I have terminal cancer and wanted her to know I will be watching over her.
I have since ordered bracelets for my two daughters from the same range, When Angels are near, I know they will be as touched by the gifts but also thrilled. So thank you Bradford Exchange for helping me leave something special.
Derek Blackburn

Just received a Star Wars figurine the Bardford Exchange have recently advertised. However I am trying to see how the two actually match up. The advert displays an amazing looking replica of the character, as where mine appears to resemble a cheap knock off. What a joke can't believe someone actually thought I wouldn't notice. Will now be trying out the Bradford Exchange 365 day refund, and I will post a review on how much it resembles the "Easy, no fuss return"

My complain is like numerous others. Promised my delivery between April 16 - 21 at time of purchase. Tracking number I was sent shows it has been at Fed Ex in the same location for a week now. I know that is not true. I called to see what was going on since emails were not answered. The Customer Service Rep would only read the status of the Tracking number over and over. I told her I already had that but is wasn't accurate. Then the response was you will just have to wait. I NEED IT TOMORROW! I even asked about all the negative reviews for this exact same thing. If this is an ongoing issue they should have a solution to track these items. When I mentioned all the negative reviews she hung up on me. Has anyone noticed that the response on any complaint posted here is the exact same response. Why would we want to email the address given when any attempt to resolve this through customer service has not worked. My suggestion is to stay far away from this company. They will flat out lie rather than admit a problem. I have contacted my bank to get the charge removed since I highly doubt they will be any more professional dealing with a refund.

I thought I found my perfect wedding cake topper and designed my cake around it. I ordered it on March 1st allowing for plenty of time for its arrival. Four days before it was due to arrive (April 26), I checked status and it was CANCELED! Just got off the phone with customer service. It was canceled because it's not in stock and no longer available. Are you kidding me?! Y'all advertised it was a limited edition so I thought I was lucky to get it ordered before it was out. Why did y'all let me order it if it wasn't available... and then lead me on for two months?! I have time before the wedding but I'm absolutely heartbroken. I will NEVER order from here again and will make sure to deter anyone else from getting their hearts crushed!

After many attempts to get you folks off of out backs you folks are doing it again. We got charged again.

I purchase a Mickey & Minnie Love Story Handbag for my wife in January for Valentines day and all I received was numerous excuses about the item being delayed for delivery. It never did make it to my doorstep for my wife for Valentines day. So I cancelled my order I then reordered it early March because my wife truly loved the handbag and I thought I would give them another chance I was guaranteed I woud have it in plenty of time for our Anniversary end of April and not to worry it would be here. The same sceneraro happened like it did for my 1st order for Valentines day in February. Today is our Anniversary and I was told it would be here again by today when I contacted them last week to confirm (as I knew what happened in February). They said it was expedited delivery not too worry and I paid extra for it to make sure it would be here when I ordered it again early March. Well it wasn't and I was gullible enought to take BRADFORD EXCHANGE for their word. Bradford Exchange ruined two holidays for my wife and I will never do business with them again. Terriable customer service and they did not keep their commitment to me. Frustrated and furious and you should see how my wife feels. Awful company and all you get is excuses from them!

Absolutely HORRIBLE customer service! Returned an item due to their awful gimmick on a "subscription" for a product I thought I would get the entire profit at once for a gift. Will not answer emails or phone calls. Still waiting for a refund for something that was returned 20 days ago and they have received. Garbage company do not get sucked into their scams! Do not even deserve a single star rating but I have to put something down.

This site is to be avoided absolutely! Never use it!
I ordered from this site and despite having paid the full amount, they put creditors on me! They are trying to steal money by all ways, it's a huge scam! This site should be BANNED!