Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of BracketsRus

BracketsRus

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BracketsRus?
grey stargrey stargrey stargrey stargrey star

BracketsRus Reviews Summary

The company enjoys a generally positive reputation for its product quality, efficient delivery, and responsive customer service, with many customers praising the promptness of their orders and the helpfulness of staff. However, significant concerns arise regarding service reliability, particularly with delivery delays and difficulties in contacting customer support for returns or inquiries. Some customers report frustration with the lack of direct communication channels, which detracts from their overall experience. Despite these issues, the company's commitment to customer satisfaction and product reliability remains a strong point, fostering loyalty among many repeat customers.

This summary is generated by AI, based on text from customer reviews

service
41
value
40
shipping
40
returns
17
quality
39

We monitor reviews for authenticity

GB
1 review
7 helpful votes
Follow G A.
Unfollow G A.
Share Review
Report Review

MISLEADING WEBSITE
June 25, 2015

Their website is misleading. When it says a bracket will fit all TVs of a certain make and size, it doesn't. After you have paid for the bracket they tell you that you need an adapter. They are either idiots or scam artists and are wasting my time.

Date of experience: June 25, 2015
GB
1 review
10 helpful votes
Follow edwina f.
Unfollow edwina f.
Share Review
Report Review

Please, Please Please dont buy from this company.

Having ordered a bracket from this site for my sony bravia 40, the bracket wasn't suitable for the recess where I wanted to put it, I returned it unused having to pay nearly £5 to do so as they provide no service for this.
They suggested another bracket and I wrongly decided to pay the difference after they had had the returned bracket nearly a week later so that my husband could fix the tv at the weekend - stupid mistake on my part!
Of course after a week in their possession the item is damaged! They won't credit me the money and the courier service they recommended doesn't cover damage to goods.
I am waiting to hear if I will get my money back or a replacement bracket. I will let you know the outcome

Date of experience: March 19, 2015
GB
1 review
0 helpful votes
Follow Suresh P.
Unfollow Suresh P.
Share Review
Report Review

Brilliant product and arrived on time. Will use them again. Very very happy unlike the one I bought from Argos. Thank you brackets for us

Date of experience: March 2, 2015
GB
1 review
0 helpful votes
Follow Derek H.
Unfollow Derek H.
Share Review
Report Review

Brilliant service!
March 1, 2015

I bought an A434BLK Full motion cantilever bracket. Arrived next day, even though that was a Saturday, free of charge. Bracket is very well made and sturdy.

Date of experience: March 1, 2015
GB
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

I bought two brackets for 42 and 39 inch TVs. Quick delivery and easy to fit. Very impressed.

Date of experience: February 27, 2015
GB
14 reviews
11 helpful votes
Follow Peter C.
Unfollow Peter C.
Share Review
Report Review

This product was exactly as written on the tin as the saying goes.
No misleading instructions easily assembled and easily fitted to the wall just with your normal handy man tools.

Date of experience: February 12, 2015
GB
1 review
0 helpful votes
Follow Gary C.
Unfollow Gary C.
Share Review
Report Review

Excellent service and Value. Good quality product, exactly as described in the advert, prompt no nonsense 5* service

Date of experience: February 11, 2015
GB
1 review
0 helpful votes
Follow stuart h.
Unfollow stuart h.
Share Review
Report Review

Very swift delivery after ordering this bracket with Brackets r us.
The TV bracket was very easy to put up.
It holds the TV up well and is a professional piece of kit.
The bracket also comes with a good selection of fitting bolts and accessories.

Date of experience: February 11, 2015
GB
1 review
0 helpful votes
Follow harry c.
Unfollow harry c.
Share Review
Report Review

Great product, does exactly what it says. Really simple to install. Will use again!

Date of experience: February 11, 2015
GB
1 review
0 helpful votes
Follow Joseph C.
Unfollow Joseph C.
Share Review
Report Review

This service is excellent
February 11, 2015

This service is excellent. The bracket arrived very quickly and the bracket was easy to install and use... Im very happy in all aspects

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Patrick J.
Unfollow Patrick J.
Share Review
Report Review

Bracketsrus delivered promptly and the product was just right, highly recommended

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Share Review
Report Review

Very easy to order, fast delivery and no hassle to install. Would use them again.

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Ross S.
Unfollow Ross S.
Share Review
Report Review

Bought my 4th tv bracket from Brackets-r-us for my in-laws new TV, wouldn't buy from anyone else. Great price, service and free 24hr delivery.

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Anthony B.
Unfollow Anthony B.
Share Review
Report Review

Delivered the next day
February 10, 2015

Delivered the next day. Although one of their cheaper brackets it works OK

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Terry R.
Unfollow Terry R.
Share Review
Report Review

These are very helpful people the fittings on my TV were not right a word and I was sent the correct bracket with fittings, now every thing is good, thank you.

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Kevin M.
Unfollow Kevin M.
Share Review
Report Review

I bought 3 brackets from Bracketsrus and have to say the service was top notch as were the products. I'd seen similar products for twice the price. Good clear instructions, well packaged and easy to put up - and trust me, I'm no DIY guru!

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow Nick C.
Unfollow Nick C.
Share Review
Report Review

Excellent reasonable and the fourth time I've ordered from them. Quality products fast delivery and great customer service. Would always, and have, recommend. 5 stars

Date of experience: February 10, 2015
GB
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Good value bracket, easy to choose, arrived when promised and easy to fit. Will definitely use again

Date of experience: February 10, 2015
California
1 review
0 helpful votes
Follow chris w.
Unfollow chris w.
Share Review
Report Review

Bought two brackets for mounting small tv's in our caravan, arrived next day, good quality brackets and the cheapest I could find anywhere.

Date of experience: February 10, 2015
GB
1 review
2 helpful votes
Follow Phil L.
Unfollow Phil L.
Share Review
Report Review

I've bought several brackets from BracktsRUs and have always had great service. Delivery times are great - even for the NE of Scotland. And when I've had installation problems (Mine not theirs) I've always had first rate support.

Date of experience: February 10, 2015

From the business

FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.