BracketsRus

Please, Please Please dont buy from this company.

Having ordered a bracket from this site for my sony bravia 40, the bracket wasn't suitable for the recess where I wanted to put it, I returned it unused having to pay nearly £5 to do so as they provide no service for this.
They suggested another bracket and I wrongly decided to pay the difference after they had had the returned bracket nearly a week later so that my husband could fix the tv at the weekend - stupid mistake on my part!
Of course after a week in their possession the item is damaged! They won't credit me the money and the courier service they recommended doesn't cover damage to goods.
I am waiting to hear if I will get my money back or a replacement bracket. I will let you know the outcome

I bought an A434BLK Full motion cantilever bracket. Arrived next day, even though that was a Saturday, free of charge. Bracket is very well made and sturdy.

Good bracket. Wrong instructions / fixings.
Poor customer service.
I purchased Their £118.99 model, which can (if i remember correctly) hold a 75kg plasma! And swing it 75cm into your room! Impressive eh?
I should point out from the start, the bracket is of near excellent quality, (The wall plate is too thin) and works perfectly. After spending £20 on the quality of fixings, it should be supplied with.
The problem is with the fixing instructions! All nuts and bolts were supplied with the bracket for its assembly, with a couple of parts pre assembled (which required a spanner & large allen key) which was nice of them, as a customer might not have them.
The problem was the instructions stated (for a brick wall) drill 6 x 12mm holes WRONGLY!
The coach screws & rawlplugs supplied required a 10mm hole drilling.
I only found this out in hindsight after attaching my (15kg) 47" LG smart tv.
Very fortunately, (and because I didn't trust the fixings) I was able to catch my tv, as the top fixings ripped out from the wall!
I emailed Bracketsrus stating the problem, with various options of solution (being a tradesman), that require a 12mm hole, and inviting them to foot the bill.
They declined stating "We don't stock them".
I didn't bother to persist, as in my initial email I specified that the loading on the bracket when extended is inline with the direction of the fixing on the top row of fixings (as the bracket acts as a (75cm)lever, pivoting off the bottom fixings).
As the wall plate is only 2mm in thickness (i. E., will bend), and only 6 coach screws supplied,(I personally doubt the top row of coach screws would hold. A quality Fischer expansion bolt, Multi Monti, or Resin Anchor, would be appropriate, considering the loading, in the direction of pull, i. E. not a sheer loading at 90* to the fixing) The instructions should have specified a coach screw either side of the top of the pivot, as that is where most of the load is. At least the coach screws were 8.8 grade tensile steel, all-be-it going into cheap unbranded plugs, so would take the required torque, without snapping, if the plugs didn't pull.
As the wall plate being 2mm, will bend, as not being specified, most people will drill the 6 holes equally spaced with 4 in the corners, and 2 in the middle.
If the correct hole size had been stated, I would have been able to tell if the supplied coach bolts would torque up satisfactorily, mine didn't, they span.
In order not to specify where the fixings go (particularly on the top) on the wall plate, it would need to be made of 4mm thickness steel.
When you buy their dearest bracket, you don't expect it to break your TV, and have to pay another £20 on the quality of fixings, it should be supplied with.
P.S. They offer a HDMI cable for each 5* review!
As stated by other reviewers, there is no-one to speak to. And they keep you waiting for an email.
To be fail it did arrive the next day. But the box was battered.

This product was exactly as written on the tin as the saying goes.
No misleading instructions easily assembled and easily fitted to the wall just with your normal handy man tools.

Excellent service and Value. Good quality product, exactly as described in the advert, prompt no nonsense 5* service

Very swift delivery after ordering this bracket with Brackets r us.
The TV bracket was very easy to put up.
It holds the TV up well and is a professional piece of kit.
The bracket also comes with a good selection of fitting bolts and accessories.

Great product, does exactly what it says. Really simple to install. Will use again!

This service is excellent. The bracket arrived very quickly and the bracket was easy to install and use... Im very happy in all aspects

Bracketsrus delivered promptly and the product was just right, highly recommended

Delivered the next day. Although one of their cheaper brackets it works OK

These are very helpful people the fittings on my TV were not right a word and I was sent the correct bracket with fittings, now every thing is good, thank you.

I bought 3 brackets from Bracketsrus and have to say the service was top notch as were the products. I'd seen similar products for twice the price. Good clear instructions, well packaged and easy to put up - and trust me, I'm no DIY guru!