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The company enjoys a generally positive reputation for its product quality, efficient delivery, and responsive customer service, with many customers praising the promptness of their orders and the helpfulness of staff. However, significant concerns arise regarding service reliability, particularly with delivery delays and difficulties in contacting customer support for returns or inquiries. Some customers report frustration with the lack of direct communication channels, which detracts from their overall experience. Despite these issues, the company's commitment to customer satisfaction and product reliability remains a strong point, fostering loyalty among many repeat customers.
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Their website is misleading. When it says a bracket will fit all TVs of a certain make and size, it doesn't. After you have paid for the bracket they tell you that you need an adapter. They are either idiots or scam artists and are wasting my time.
Please, Please Please dont buy from this company.
Having ordered a bracket from this site for my sony bravia 40, the bracket wasn't suitable for the recess where I wanted to put it, I returned it unused having to pay nearly £5 to do so as they provide no service for this.
They suggested another bracket and I wrongly decided to pay the difference after they had had the returned bracket nearly a week later so that my husband could fix the tv at the weekend - stupid mistake on my part!
Of course after a week in their possession the item is damaged! They won't credit me the money and the courier service they recommended doesn't cover damage to goods.
I am waiting to hear if I will get my money back or a replacement bracket. I will let you know the outcome
Brilliant product and arrived on time. Will use them again. Very very happy unlike the one I bought from Argos. Thank you brackets for us
I bought an A434BLK Full motion cantilever bracket. Arrived next day, even though that was a Saturday, free of charge. Bracket is very well made and sturdy.
I bought two brackets for 42 and 39 inch TVs. Quick delivery and easy to fit. Very impressed.
This product was exactly as written on the tin as the saying goes.
No misleading instructions easily assembled and easily fitted to the wall just with your normal handy man tools.
Excellent service and Value. Good quality product, exactly as described in the advert, prompt no nonsense 5* service
Very swift delivery after ordering this bracket with Brackets r us.
The TV bracket was very easy to put up.
It holds the TV up well and is a professional piece of kit.
The bracket also comes with a good selection of fitting bolts and accessories.
Great product, does exactly what it says. Really simple to install. Will use again!
This service is excellent. The bracket arrived very quickly and the bracket was easy to install and use... Im very happy in all aspects
Bracketsrus delivered promptly and the product was just right, highly recommended
Very easy to order, fast delivery and no hassle to install. Would use them again.
Bought my 4th tv bracket from Brackets-r-us for my in-laws new TV, wouldn't buy from anyone else. Great price, service and free 24hr delivery.
Delivered the next day. Although one of their cheaper brackets it works OK
These are very helpful people the fittings on my TV were not right a word and I was sent the correct bracket with fittings, now every thing is good, thank you.
I bought 3 brackets from Bracketsrus and have to say the service was top notch as were the products. I'd seen similar products for twice the price. Good clear instructions, well packaged and easy to put up - and trust me, I'm no DIY guru!
Excellent reasonable and the fourth time I've ordered from them. Quality products fast delivery and great customer service. Would always, and have, recommend. 5 stars
Good value bracket, easy to choose, arrived when promised and easy to fit. Will definitely use again
Bought two brackets for mounting small tv's in our caravan, arrived next day, good quality brackets and the cheapest I could find anywhere.
I've bought several brackets from BracktsRUs and have always had great service. Delivery times are great - even for the NE of Scotland. And when I've had installation problems (Mine not theirs) I've always had first rate support.
Answer: I have same issue. Placed order on Monday and it's now Friday still not delivered! They're not answering emails and tracking number they've provided isn't valid so the carrier can't locate item on their system. I'm not amused!
FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.

