Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sizing does not match the product. Large is more like a small. I would hate to see a small size.
Nice items but different material and size difficult to order as one smaller and one larger even though ordered same size for both
For the first time I purchased the lingerie from Boutiquefeel and I am not satisfied with the product. It possibly not my type of underwear but what let down the product it's poor quality.
They will send you two emails a day with no way to unsubscribe. I never received my package. After being told they would send a replacement (which never arrived), they acted as if they never said they would in the first place. Waste of money, time, and energy. Stay away!
It took 30 days with no communication or update on delivery
Very Nice and comfortable. Excellent for the price. Very happy
Feel the shipping fee is very expensive
Clothes did not appear how they looked on pictures. I feel duped and totally irritated, not satisfied.
Horrible delivery time. Not good quality. Horrible compensation for mistakes made on their part. Items will be listed as in stock on their website and days later, they will email you and say the item is out of stock.
Great prices and I love all of my items will be ordering again real soon thanks
Dress came on time, fit true to size, and was very close to advertisement. Was absolutely perfect for the occasion and everyone loved it!
The material is really cheap and I'm scared to wear it because it might rip.
I was a little disappointed with the time it has taken. For after placing my order 1 week had passed and nothing had changed when I was tracking the delivery. The product I can not fault. They are beautiful and soft
Bought this face mask because it looked good quality, washable & it had air vents.
Been wearing this for a good while now and virtually all day in work. Have to say its everything that I wanted in a mask and would definitely recommend to a friend.
Disappointed by the product which makes it too expensive for what it really is.
Delivery time 4 weeks.
Zero delivery tracking or info
Great experience as always. The only problem is that there is so much to choose from. Rachel
Great experience as always. The only problem is that there is so much to choose from. Rachel
Great experience as always. The only problem is that there is so much to choose from. Rachel
If you purchase ANYTHING from them, be sure to include shipping insurance or you will be out all of your money if your package is lost or stolen like mine was. You cannot talk to a live person if you have questions/issues, you have to do all your correspondence through email.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.

