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Boutiquefeel

3.2

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Boutiquefeel Reviews Summary

The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
1,816
shipping
1,816
returns
43
quality
5,780

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41,983 reviews

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Oregon
1 review
0 helpful votes
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Almost good
September 26, 2021

I had high hopes because the panties looked so pretty but when we got them they were too big and just didn't look nice. Shipping seemed to take a while but everything that comes from so far away takes time.

Date of experience: September 26, 2021
GB
1 review
1 helpful vote
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I won't be purchasing again
October 26, 2021

Clothes aren't great. You do get what you paid for so my fault. Took a long time to arrive.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2021
Maryland
1 review
0 helpful votes
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Dress
September 26, 2021

Great customer service. Would purchase again. True to size

Date of experience: September 25, 2021
Canada
1 review
0 helpful votes
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Great quality
September 25, 2021

Good quality material. Bought a medium but didn't fit. Maybe someone with petite body

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Overall pretty satisfied
September 25, 2021

Irdeee two tops and a pair of slacks. The top seemed to be true to size and good quality but the pants would have fit a 12 girl. I ordered an XL and they look like an extra small.

Date of experience: September 25, 2021
GB
1 review
0 helpful votes
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Refunds- Problems
October 25, 2021

The products arrived, but too small. I contacted the online the day the products arrived which took well over a month to arrive. I explained about the size and asked about a larger size it was not available and then I was offered 20% refund and keep the products due to the cost of postage. Then offered 30%, which I declined and said I need to return them as no good to me in the size. I was given the return address and advise to pay for the return parcel to be tracked by Royal Mail. Then to send the company a copy of the postage receipt. This I did and they are just refusing to give me any refund. It cost me £22.85 return postage and my order cost was over £70. In total I out of pocket over £90 with dealing with this company and nothing to show for it.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Hassle
October 24, 2021

A hassle to exchange items and poor customer service.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2021
Texas
2 reviews
0 helpful votes
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Order more
September 24, 2021

Love the quality and will order more from this company

Date of experience: September 24, 2021
Canada
1 review
0 helpful votes
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The product is much different than described in info provided and pictures.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
Australia
1 review
0 helpful votes
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Upsetting too hard basket to return only 7 day turn around. Would not recommend or buy from them again.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
GB
1 review
0 helpful votes
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Too short
September 23, 2021
Updated review

Tops I bought were nothing like the marketing photos, tops were waist length and nothing like what I was expecting.

Date of experience: September 23, 2021

Excellent site, all my favourites in one place
September 18, 2020
Previous review

Excellent site, all my favourites in one place

Date of experience: September 18, 2020
Australia
1 review
0 helpful votes
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Half impressed
October 23, 2021

I liked 1 product out of 2. One fits so nice and the other doesn't.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
Florida
1 review
0 helpful votes
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Too long
October 23, 2021

I ordered the dress early august it came in late september

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
New York
1 review
0 helpful votes
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Shipping & Quality
October 23, 2021

I item I purchase sat for over a week, I thought it was lost. When it arrived, the shirt was a mess and doesn't fit properly. I needed to iron and adjust buttons to wear.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
GB
1 review
0 helpful votes
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Disappointed
October 23, 2021

Too big at the top and way too small at the bottom

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
Wisconsin
1 review
0 helpful votes
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Too small
October 22, 2021

Not true to size
Took forever to be shipped
Will not buy again from here

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2021
GB
1 review
0 helpful votes
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Not good
October 22, 2021

The item is to small to the size you sent to me not happy

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2021
Italy
1 review
0 helpful votes
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Sono soddisfatta
September 22, 2021

Non pensavo di rimanere soddisfatta invece il vestito é identico alla foto. Sono contenta

Date of experience: September 22, 2021
AE
1 review
0 helpful votes
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Delivery always take long time,
September 22, 2021

In total was good, but expect more
Specially respond to email in mandatory and Clinet are always expecting from online shopping.

Date of experience: September 21, 2021
California
1 review
0 helpful votes
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Cheap trash
October 21, 2021

Can't even rate 1 star, cheap trash, do not buy scam

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021

From the business

Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.