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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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It took forever to receive and then I did not receive the whole order. What I did receive was not accurate to their size chart. Never will order again.
Easy browsing: definitely easy, size info: may need to be more clear on fitting type descriptions, and checkout: extremely easy
The dress was just like in the picture. Really nice and good quality! I recommend it
Pricing is good and got a good deal other than some items don't fit like she thought
I was pleased with the customer service and the items
I was disappointed this time and have been usually very pleased with the products in past. 1 product of the 4 I purchased was very poor quality. Not useable. Sizing was very small. Basically it was a piece of lacy fabric not the top I had expected.
I bought a larger size in both, but they still ran small. The one item had a unusual fit, not like the item in the ad.
The clothes are not great quality, i returned the goods sent them a picture of the postage receipt as requested by Lexi who also sent me a return address, i posted the goods to the address, i have been refused a refund, ive asked them to check that they received my items they refused to check saying they have too many returns to check, so no refund but offered a 30% voucher of the value of the goods which was £189! So £56.70 in vouchers, theyve had my money and the goods returned, my advice is do not use this company as they only offer vouchers not refunds
Ordered for a wedding 4 weeks in advance and it wasn't delivered in time. Also looks like a curtain there is too much loose material, maybe should come with a belt
OK, it is easy to order on line, but sites like yours are not producing the same product as shown in the photo.
La compra es de facil acceso. Donde no quedé satisfecha fue en el producto. Corre muy pequeño. Ya había comprado anteriormente y no había tenido problema.
Do not use. Very poor customer service, item defective on arrival, absolutely no desire to sort the problem out.
Took forever to arrive & when it finally did it was definitely not worth the money.
Dress was exactly as seen on Website. True to size
No shipping numbers. No estimated delivery. Poor quality on most products. Cheaply made so it's a one time, if any, use.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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