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Boutiquefeel

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Boutiquefeel Reviews Summary

The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
1,816
shipping
1,816
returns
43
quality
5,780

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41,983 reviews

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New York
1 review
0 helpful votes
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Unique outfits at terrific prices and very stylish

Date of experience: November 9, 2021
Florida
1 review
0 helpful votes
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Delivered as Promised
November 9, 2021

Clothes are very cute! They just don't fit me because I gained a little weight. Lol. No worries, I'm going to lose it and they will fit fine! Cute clothes though!

Date of experience: November 9, 2021
GB
1 review
0 helpful votes
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Terrible trying to return an item
December 9, 2021

Tried to return some items that did not fit. After numerous to and thro eventually got an address to return too. Cost £10 to return them. Still waiting for them to be received so I can be refunded. Time will tell if I get the item prices fully refunded.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2021
GB
1 review
0 helpful votes
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Long wait
December 7, 2021

Very long waiting time for item to be delivered, you can not trace your item

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Australia
1 review
0 helpful votes
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Rhinestone top
December 7, 2021

Not happy with the topp. The material is not what I was expecting for the cost.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Canada
2 reviews
0 helpful votes
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Shirt
December 7, 2021

I already posted on the item I ordered as far as service not impressed either took a long time to get here very disappointed in the product when it dead like I said I gave it away

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Florida
1 review
0 helpful votes
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Dress was too big
December 7, 2021

It was good just took a bit to get here but it came from another country

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Australia
1 review
0 helpful votes
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You get what you pay for I guess
December 7, 2021

Took a long time to come, but even tho I have a few issues with the product I guess it pretty good considering what I paid

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Australia
1 review
0 helpful votes
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Greta product! Fast shipping!
November 7, 2021

The addition of coupons on the site itself was awesome

Date of experience: November 6, 2021
Washington
1 review
0 helpful votes
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NA
December 7, 2021

NANANAN. $&@ $&@ $&@ ANANANANANANANANANANANANANANANANANANANANA

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2021
Norway
1 review
0 helpful votes
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December 6, 2021

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Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2021
Nevada
1 review
0 helpful votes
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Love the clothes!
November 6, 2021

The shopping experience was great & the website is very user friendly!

Date of experience: November 6, 2021
Canada
1 review
1 helpful vote
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Worst quality clothing
December 6, 2021

Worst quality of clothing ever! Don't shop at the site. I received all items within the time frame; however, one item looks like a pillow case; another item said it was green and it actually looks like diarrhea. I wore one dress and it ripped. The company refused to accept a return. You can only speak through a chat and it takes 24 hours or so for someone to get back to you, so unless you're on the chat the whole time you won't know if someone responded. I do not recommend purchasing anything from the site. It is not worth the money, quality or the customer service.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2021
South Carolina
1 review
0 helpful votes
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Overall great experience
November 6, 2021

It was easy to order from the websites and my order arrived within the said timeframe. Definitely will order again.

Date of experience: November 5, 2021
Canada
1 review
0 helpful votes
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The website has a lot of fake reviews! They are not a trustworthy site. I ordered several items and they did not send two of the items in my package. When I contacted them they claimed it was out of stock. Then they gave me a tracking number that didn't work and said it had been shipped. I had to argue for over a month with them and threaten to report them for fraud before they finally sent me items. The items are not any different than the stuff you find on Wish or AliExpress, they simply mark the prices up. They also have fake advertising to try and suck you in. They advertise 5 items for $69 but when you add the items to cart it doesn't apply the promotion. When I contacted their live support about it they offered me 10% off but still wouldn't honor their advertisement on their home page! When I said I didn't want the 10%, I wanted to know why it wouldn't apply they $69 promotion they simply disconnected. I tried to speak to three different agents and every single one disconnected the chat when I said the 5 for $69 promotion wasn't applying. I tried contacting them from my phone, my laptop and my work desktop PC so it's clearly not a technical issue. Ridiculous.

Update: they did finally reach out to me and rectify the issue. I'm not sure why it happened in the first place and I didn't demand a response. But at least their care team responded to my issue and provided me with a resolution. Raising my review to reflect my experience. You do get what you order from them and clearly they are trying to run a decent business. The customer support could be improved as you shouldn't have to resort to leaving negative reviews before someone finally takes action.

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Wrong top sent correct top sent no quibble no need to return wrong top

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Happy customer
November 5, 2021

It all went very smoothly as was told.
So am very happy with my goods

Date of experience: November 5, 2021
GB
1 review
0 helpful votes
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Good promotions
November 4, 2021

So far so good - good promotions always available - very stylish

Date of experience: November 4, 2021
Nebraska
1 review
0 helpful votes
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Great lace jacket
November 4, 2021

Would definitely order from them again. Order came timely and it was exactly what I ordered.

Date of experience: November 4, 2021
Arizona
1 review
0 helpful votes
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Disappointed
December 4, 2021

Wanted to love the blazer as the print and cut looked beautiful online however boxy fit and very cheap material

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2021

From the business

Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.