BorderlinxReviews 307

I have used another US-based forwarding company before and I can confidently say that Borderlinx provided much better services at much lower costs; there are no registeration fees, no storage fees for 30 days. I ordered a number of shirts from five separate stores and released all at once, so this was consolidated in one tracking number(which saved me first half kilo charges) that arrived to me in perfect condition. But, above everything else, what I value the most is the exceptional customer service delivered by Anand. He patiently and heartily responded to my questions and requests in a timely manner; I felt like communicating with a friend that is genuinely concerned about your needs and trying his best to help you. Bravo!

Recently I purchase a hardware from the UK n used Borderlinx. I can fairly say, what has indicated on the response n work attitude on the customer services staff are fairly accurate. Not fixing this issue which customers have been indicating will affect the borderlinx in the long run. Personally, I will not use them again. When staff makes a mistake in estimating shipping cost to the point that it is 110% more than the given professional estimate & customers have to pick up that tab cos item is already in its warehouse, it really feels like a blackmailing in progress. Even if its an estimate, I believe 110% over the provided est cost for shipping is really not called an estimate, its call a mistake or error in the quotation given. Of cos, this is my opinion based on the experience I had with my only time usage from them. You might have a better experience unlike the 62% who have given 2/5 stars ratings.

1 star rating indicates - "Doesn't get any worse than this. Stay away!". Is utterly appropriate for the company mentioned.

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Just saw Borderlinx replied to my review. Sadly the person replied did not read up on the case that was mentioned. It was their staff that provided the estimates, not me. I went online a requested borderlinx staff to provide the estimates, which she did. Just 110% difference from the amount I had to pay. You can see more details in your facebook if the admin of this site n fb site is a different person. I think what irritates most of the customers who commented here is when a mistake is made, the organisation does not take it in and learn from it to make its organisation a stronger one. But then again, thats my opinion.

*UPDATE AT BOTTOM*

I ordered some automotive polishes, foam pads, and nitrile gloves from www.autogeek.net and I had the option of shipping to Canada directly. I opted for Borderlinx because I also had 3 more shipments coming in and I wanted to take advantage of their package consolidation for slightly cheaper shipping.

Unfortunately, in hindsight, I should have just sent all my packages directly to Canada and eat the extra $90 USD in shipping because Borderlinx has decided that my package was "dangerously flammable". I asked them to contact Autogeek to confirm the flammability but the Indian rep (he only answers in the evening and his English is not so great) has decided that their decision is final.

I have no beef with Indian reps except that he is unable to make that decision since he is literally across the ocean. The idea of my "entire package" being "dangerously flammable" (I am using their words here) is laughable. I will now have to pay for the shipping back to Autogeek and repay shipping directly to Canada.

The idea of shipping consolidation is a good idea except that Borderlinx refuses to investigate possible false positives.

I wish I never had used Borderlinx in the first place. If I paid directly, it would have already been at my door by now. Instead, I will have to pay double shipping and the shipping will be a minimum of 2 weeks late.

*UPDATE*
Spoke with customer service and he said that if I get them the MSDS for the chemicals that they would look at it and reassess their "flammability". I forwarded the MSDS from the vendor to Borderlinx and I was certain that this would not present a problem. Unfortunately, a 600 degree F ignition for a single chemical helped them to determine that my entire package is dangerously flammable.

I have to pay $20 "administration fee" and the cost of the return shipment to the vendor, Autogeek.

I spoke with Autogeek and they have been very helpful. I will be getting my shipment shipped to Canada thanks to Autogeek.

I thought I was smart saving ~$90 in shipping but instead, I paid at least another $150. I learned my lesson: never use Borderlinx

I have used many shipping forwarders in from the USA, this by far is the worst, I cant describe how a ripoff this company is, the reps are not professionals, the website is not functional, the service is below what I ever seen in my life, they are very difficult to work with and they are very expensive, 25 dollars admin fees only to consolidate shipment! While many other services do it for free or much less, they don't do anything to help their customers, I urge your to look else where and save your money, MYus or shipitto is the way to go, don't waste time with this service its a ripoff

This was my first time using this service. I wanted a bag that was no longer available in U.S. (Burberry) so I searched and found it in the UK. I was a little hesitant, initially, using this delivery service because of the total cost of my purchase but the reviews online were mostly positive. I ordered from Burberry UK on 1/13/16 and my purchases were received and logged in online, promptly, for me to track. The shipping cost was consistent with the estimated calculator cost and my purchases were set up to ship on 1/15/16 (Friday). The tracking information for DHL was updated and my purchase was shipped on 1/18/16; I received them this morning around 10:45am. All of my purchases remained in their original boxes and in mint condition. I was able to track from departure, through customs, to my home. I am extremely pleased with Boderlinx services and I will continue to use them in the future.

I had a package that has should come to them, but there has been a problem, because they say to me that their UK address is Daventry, but the postal code is of Northampton, then the customer service, doesn't know the difference among a county and a city, Northampton and Daventry are two different cities, and Northamptonshire is a county, and I m not of UK and I know this things, Then to fix the problem I ask them to send me an old tracking number to verify the address and they sent me fake codes which I couldn't verify, or they said to me that they can't share this private information. When this happened I understand that they are far away to be professionals and make business.

I just had my first and last shipment for two boots both coast me USD123. And imagine the shipping coast from borderlinx after entering promotion code of %15 is ((( USD 150))).

Come on are you serious!

Note for Borderlinx:

There is no any justification for that much of coast, so please save the effort and go back to and change your policy or by short time you'll have no customers.

It's not my fault that you deal with DHL you can give the customer other reasonable options like USPS less coast, even if it take long time at the end it's my decision.

What added value you've gave me when the shipping coast is higher than the 2 items itself. I can wait for one month I'm not in a hurry!

I've tried BedaBox much better, I just wanted to give you a try and I badly regret it.

They damaged a vintage sewing pattern that I had finally found after years of searching, by slashing the envelope open with a box cutter! The pattern is completely worthless, now, yet they neglected to mention they damaged it, and sent it on to me. When i contacted them about this matter, they told me there was nothing they would do about it as they would have reported the damage to me if they had caused it. No-one else could have caused this damage, let me tell you! Rip-off, unreliable morons - please do NOT use this despicable company.

I ordered a trampoline on Amazon for my grandson living in Ireland. I am in the US and Amazon UK would not ship the item to Ireland. So I found Borderlinx and decided to use them. I was expecting it to be expensive but wanted to surprise my grandson. I bought it over a month before Christmas to make sure there was plenty of time. Once the package arrived there and I was notified to release the shipment I was shocked to find out that they would only ship it overnight express air freight at a cost of over $900! I was in complete shock. The item cost me $275 including shipping to Borderlinx. My only option was to return the item to Amazon and try to recoup some of my money. The problem is between their return costs and ridiculously complicated process I have decided to cut my losses. I'm sure they have a warehouse full of items just like mine that they will sell. I hope some child gets it and enjoys it like I wanted my grandson to.

Where I live, untracked shipments tend to disappear en-route or arrive months late, so even if a website offers international shipping, if they don't use couriers I prefer to use a forwarder. Borderlinx have never let me down, everything I've shipped through them has arrived in a timely manner and hassle free. I've been using them for years, first for shipment to Singapore and then to where I am now, never had any problems with them.

They would not ship my item as they claimed an item was prohibited (out of 2 items!) and would not tell me which. They would not allow me to ship it back & charge my credit card and only if paid via Penpal. There help desk just wrote back pasting part of their agreements. This company is a bad, expensive and incompetent.

Borderlinx charges a storage fee of $5 PER DAY of your packages after their "free" storage period. The supposed email notification that the package arrived never made it to my inbox. Now I am left with an option of shipping ONE $5 item on a shipping charge of $28. I tried to order a few more items but with shipping times of 9+ days, that's $45 in storage charges.

If you were waiting for multiple packages to arrive to save on costs, and one of them is delayed (beyond their "free" storage period) you are really really screwed.

Never will use this service again. STAY AWAY.

As a first time customer I can tell you my initial experience was HORRIBLE. I was on the look out for a rare putter and bought one on ebay - only to discover they didn't ship to Canada. I had it shipped to Borderlix and paid an ungodly sum of 55$ to ship it to me. While I realize this is the cost of doing business - the item arrived broken in two.

The result - a putter I can't return or use (can't even fix it) and a request for refund - where borderlinx paid me 51$ instead of the 85$ it cost me for the item I can't return, shipping.

Well played borderlinx - your policy of refunding less than the value of the item YOU destroyed is disappointing.

I would find alternative methods as they are not reliable or responsible for your items.

Buyer Beware.

I used Borderlinx to purchase some stuff from Amazon worth $45. Amazon was costing $ 25 for the intl shipping whereas Borderlinx shipping cost calculator was showing $20. Not a big diff but i wanted to try Borderlinx. This cheat company is now quoting whopping $135 for something worth $45. Customer service is behaving as if it was my mistake to use them. They hold my shipment to ransom now. Customer service is pathetic and gives only standard lines for an answer. Not sure how Amazon could offer $25 for shipment to US to UAE and Borderlinx, which specializes in this field, is asking for $135. IT IS A BIG SCAM! STAY AWAY

Wow. Amazing. I have no other words to say to borderlinx people. I purchased earbud replacement tips for 30$. You know they are very little and they can be squeezed etc. A 3cm x 3cm x 3cm package can hold up to 200 maybe 300 tips. But well they charged me 26 USD for only 26 tips. I was happy with borderlinx before. But after this I dont think I ll ever use their service again. Also dont waste your time with customer service it is indeed a waste of time.

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