BorderfreeReviews 297

I ordered an $18 item from Target, paid taxes & shipping. Then Borderfree they tried to charge me $30 literally to obtain the package. That is ridiculous (nearly twice the price). Also Target decided to split my purchase into 2, so the other item which I cancelled when I learned how Borderfree is a scam, and they've shipped it anyhow, so I'll have the joy of refusing that package too. I love ordering online, and I order from the US as a Canadian all the time. But I will never order from a place that uses Borderfree ever again. For shame!

Not that I was in a hurry to get my order so it wouldn't have bothered me if it took a month. After reading all the negative reviews I was expecting to receive my item after being shipped maybe 3 - 4 weeks. However whilst reading these reviews, my doorbell rang and what do you know my parcel arrived in less than a week after being shipped. No I didn't pay for any fast shipping just standard from USA to Australia. No complaints this time. Well done Borderfree. All in tack as well.

I will never order from this site ever again. Order was placed last month (15 march) and my order is still not here and it is 5 april. You would think paying a premium amount of 25 euro to post a babies swimsuit would have given a fast delivery, but no sign of my order and customer service is just telling me to be patient. For the money i have paid i would have expected alot more from this company. Extremely disappointed and will never be using this company again

I hate this company they have ruined the shopping experience for me and my daughter! We used to buy a lot from an online store in the UK, I mean a lot!
Then the store decided to put all its international orders through borderfree.com.
Since doing so we have had nothing but troubles.
Cancelled orders, being charged twice, missing payments, missing items, parcels not being delivered and they claim the address was wrong, but upon checking it was not true, delayed refunds, final notice payments even though we had paid, threats that if we do not pay our ability to shop with any store affiliated with Borderfree will be compromised. EVEN though they had my money already.
They will remove your money on the day you order then they do it again when they send the order out, if you complain they lie and say the bank holds the funds, they do not get it until the parcel is sent to you. If that is so why do I keep getting billed twice, the sum goes down in my bank (twice) then all of a sudden Borderfree put it back in without even so much of an apology! See the photo and you will note the amount is taken out twice then put back in. THEY deny doing this. Seems from other people I have spoken to it is common practice to do it. They have also stopped us using Paypal on the site we shop on, but Borderfree still use Paypal if asking for money from them. I think it is because if we pay with Paypal we have a way of getting our money back if Borderfree mess up. WE LOVE the store we buy from but since they started using Borderfree it has ruined everything!
The people you email just say the same over and over, if you try to call all the phone does is beep beep beep.
RUBBISH SERVICE!

Ordered from William Sonoma on Saturday Midnight. One hour after I order, I change my mind becoz I'm worried if the product is faulty, it might be difficult to get help from customer Service from SG. I panic as soon as I realized that there is NO CANCEL Button at William Sonoma. I email WS but no reply except for automated msgs. I thought maybe is Sunday. Then I thought since I order through BorderFree, I email them instead. Then I received email from Borderfree on same Sunday, that I should email WS for cancelation since the transaction is with them.
I reply to Borderfree that I already did but no reply. Then that same Sunday I received another email from Borderfree, Vlad, suggesting to call their number and they will transfer to WS representative. I stayed up till 1 am (SG time) to make a long distance call just for cancelation becoz I don't know which part of State in U. S/ time Borderfree is. The person from Borderfree who answer sounds really nice and helpful and transfer through. Managed to talk to WS reps but was told product already ship out. Well, I kind of 'leave it to fate ' already just hope there's nothing wrong with product. Sometime later, I received email from WS that they canceled my order and fully refund. I was surprised. I'm sure there is a helping hand behind the scene. THANK YOU WHO YOU ARE. The point is Borderfree has an excellent customer service and extend their hand first when it should be WS. Thank you again Borderfree, I'm grateful..

I wish I had read all these comments before I placed an order.

I bought the shoe on Black Friday and now it is 24 January 2018. I still have not received the package.

Part of the reason is that I did not choose to pay the duty and taxes when I bought it. Seriously, who could imagine It's so hard to pay the tax and duty after. Borderfree asked me to contact the postal office and custom office, I did it like what he said. Completely useless. First the package was sent to Germany by USPS and its only postal office is hundred miles away from where I live. Then it would be delivered by DHL so I went to the DHL in the early January and the stuff said it was waiting for the payment of taxes and duties at the custom office and I would receive a mail to pay it. I still have not received the mail now. Then I contacted the custom office, the stuff said he needed document from the sender which is USPS and the sender should be responsible for the procedures of payment of duty and taxes. So now the Borderfree asked me to call USPS in the united states by myself which I think Borderfree should be the one to do that according to the information I read on the USPS website. I would really love to get a refund and the borderfree never responded to demands like that. All he would say is you could contact someone to try to get your package. Also it's pretty weird that I could track the package on the DHL but not on USPS and it is not in the custom office. However the borderfree asked me to call USPS now and it is quite expensive to call from Germany.

To anyone who would like to buy something on Borderfree, pay the taxes and duties in the first place, borderfree wouldn't tell you how troublesome it is to do it later and he just don't care. Also pray there is nothing wrong with the delivery or the package, the customer service is completely unhelpful. All they suggest is that you could try that and normally it won't work. After all it's not their time and efforts that are being wasted. Finally, I would like to say I would never ever buy things from this company again.

I placed an order with Party City and unfortunately the order has to go through Borderfree. I became worried when I have not received a shipment notification after 5 days and had contacted Borderfree 4 times requesting a cancellation if the shipment is delayed as my order contains balloons for my daughters birthday party and will be useless if they don't arrive on time. On the last attempt to cancel my order, they shipped out the package the following day, which is already too late. Party City will not refund me, and I now have party supplies POST my daughter's birthday party. Extremely unimpressed with Borderfree. If you want a frustrating, with extra charges, hard to reach customer service, irresponsive and a delayed shopping experience, use Borderfree. Otherwise avoid them like plague, they will only cause you unnecessary agony and anger.
Last note - their customer number is not toll free if you are calling from Canada, I was charged $14 for the 4 phone calls I made to them. Even more anger.