BorderfreeReviews 297

I ordered from Haynes in the US 2 weeks ago, got my order confirmation a day later, but nothing since. It's been 2 weeks and would at least expect a notification that my order has shipped. I live in Canada and regularly shop US products online, usually get a "your order has shipped " notice within a week. I got an email stating, " when your order clears customs you'll get a tracking number". Very poor, rule 1, always keep the customer informed of their order status!, since they've already PAID. With all the internet fraud going on I expect to be kept informed. I pay enough in shipping charges not to be kept INFORMED,!

WORST customer service and biggest shipping SCAM out there. DO NOT USE THEM - AVOID AT ALL COST! I would give ZERO stars if it were an option. This bunch of crooks adds taxes when taxes aren't due (wtf?). Their delivery times are a joke - 18 BUSINESS DAYS to deliver to Australia? Shopbop, Netaporter, Mytheresa, etc, have no problems shipping internationally within days at no cost - and very low costs for returns! I'm astounded that companies like Saks, Neimans, Nordstrom, Barneys use Borderfree. I will not shop at any store if it means Borderfree is the only shipping option. Do not give them your money.

This has had to been THE worst shopping experience. They charged when when they said I would get charged when my order has shipped. I've been trying to cancel an order that hasn't been shipped yet. Do NOT use this service no matter what. All these Positive reviews are fake!

I can't believe that Borderfree is paying people to write positive reviews about their service.

THE WORST SERVICE EVER.

MAY 2018: I tried to order via Opening Ceremony website which is using their services. I tried once with my debit card but the payment was refused( i have absolutely NO PROBLEM with my bank) so i made another payment with my PayPal account this time and Borderfree blocked my money which made my payment pending and my order failed. After one week without news from their side i contacted Opening Ceremony's customer services that told me my order was cancelled cause borderfree cancelled my payment. Borderfree never get back to me by e-mail to explain me the situation so i had to write them so many emails before someone get back to me without explaining me why but telling me my card was fixed and i could place a new order. Too late the item i wanted was sold out.

JULY 2018: I wanted to order again on Opening Ceremony again. Using my debit card first, same problem, it didn't work. So i used my PayPal account and i'm exactly in the SAME SITUATION the payment is pending and i contacted the Opening Ceremony's services that remembered me and tried to contact Borderfree asking them to call me back or send me an email back: THEY NEVER SEND ME ANYTHING BACK.
So now i am fighting with them trying to understand the situation but NOBODY is actually answering my emails.

THE WORST CUSTOMER SERVICE EVER.
THEY DO NOT CARE ABOUT THE CUSTOMERS BUT ONLY MONEY.

BE AWARE FROM THEM!
Do not use their services.

I hope they will close their services cause what they are doing is probably illegal.

Be extremely careful and DO NOT TRUST POSITIVE REVIEWS.

I have ordered something through the partner company Brooks Brothers, but Borderfree handles the payment. Because there is no Brooks Brothers shop in Holland, I ordered this through the website. The product was not what I wanted, and I returned it. Then the whole thing started. I have been waiting now for almost 3 months. Brooks Brothers says Borderfree will take care of the refund. Borderfree says they already refunded me and that the problem lies with Ideal. Ideal gave me a quick and very detailed response why it was not with them. Borderfree then tells me to check with my bank or with bank company. They are telling me every time they are sorry. Every time the customer service agent tells me 'I promise I will fix the issue'. Nothing happens. And Brooks Brothers sees all the contacts that have been and tells me 'let me know if we can help'. No one is refunding, that is the problem. And then I get the message 'case is closed'. What the bloody hell!? This is not ok. And Brooks is watching this whole thing and doesn't intervene at all. It's so wrong haha. Don't order anything through the websites that use Border Free, and I recommend you to not use the Brooks Brothers either.

Ha! This is a legit company? Wow. Id say it's only a matter of time before the retailers who have contracted to Borderfree, drop them as a service provider.
Emails go unanswered for weeks. You can't physically speak to a human through the 1800 number. Your credit card is double sometimes triple and quadruple charged. They claim this is as they preauthorize and hold the funds so they show as "pending" but this is not the case! Then why do 2 charges go through? I was billed for TWO $933 handbags and I only ordered 1 and received 1. Even with screenshots of my statement, screenshots of the initial order, and a claim through my credit card company, they STILL denied that they did this!
Also - one would think when u pay over 300$ in shipping and duty from the US TO Vancouver bc, that you would receive your parcel in a timely fashion. Not so much with Borderfree! It didn't even ship out until almost 2 weeks after ordering and the initial purchase page said 7 to 14 days until delivery.
They ship in clusters if its international so they wait until they have a whole bunch of packages going to your area and then ship them out as one... you know to save on shipping costs lol. Those hundreds we pay aren't enough I guess!
So after waiting months for my item, weeks to speak to someone, and months to get my item, it finally arrived. Too bad it was a gift and the occasion has passed I was forced to purchase from somewhere else. Also the only reason I did get my overcharge back was through MY credit card company. They flat out refused to admit they stole.
It would be one thing to have kinks and bumps in your service but this is downright shady. You can't have that many issues and not have any customer service in addition to the problems. If they cared and tried to smooth things over then I would give them the benefit of the doubt but they don't! They ignore you and steal!
Come on Borderfree you can do better. It's not like infrastructure and technology isn't in place... heck if Amazon and independant seller's on eBay can send items internationally, same day/next day FOR FREE surely you can get us our stuff within a month when u r charging hundreds for shipping and double charging everyone! UNREAL!

I ordered from Rebecca Minkoff and the international orders are handled through borderfree. I waited 4 weeks for my order and I heard nothing, I tracked my order and the status was 'Fully Shipped'. I then attempted to contact customer service and I eventually got through to boarder free. They then updated me on the status, which was 'lost', they did offer me a full refund however. I am very disappointed with this service and will avoid it at all costs.

Ordered a tracksuit from Juicy Couture and only when I got a confirmation email I got to know that my parcel will be shipped to me through Borderfree. I ordered in November (paying 170 pounds) and still haven't received anything! I asked for my money back but was told that they need their parcel back first even though they knew that it got lost somewhere and I have not received it. Its been more that 6 months! No clothes, no money. The worst experience ever! DO NOT RECOMMEND!

I ordered three jumpers from Bloomingdales on 24/02/2018. I started inquiring about the status my shipment on a weekly basis from April 2018 onward but I never received any response. I received an email on 05/05/2018 from Borderfree stating that my order has been lost. Such a poor and horrible service. I wasted my time and money, received response 2.5 months after placing an order. The worst customer service experience I have ever had.

I ordered goods from George at cases on the 24 April. Still not arrived. Website says they haven't been despatched. After 4 weeks with one email complaint and two phone calls I am disgusted. It seems impossible to speak to Borderfree direct, I had to go through ASDA customer service who apologised but said they could only refer it to their colleagues at Borderfree. I have now cancelled the order. I have previously used ASDA for many years without problem, but never again!.