Boost MobileReviews 1,034

I am going to metro for the savings. Boostmobile wants to draw people in with this bs app.spin and win my $#*!. For the last 4 months the only thing I won, everyday spinning was 5 cents...reallyugh disgusted. Metro here I come!?

My boost up was done 4/26 and they are still charging me the boost up 3 months later and refusing to refund me my money at this point I am seeking a lawyer because that is stealing my money

I was so desperate to talk to someone about my experience that I did a little bit of digging and found out that, just recently Disk Network took over Boost Mobile.
Mark J. Is such a remarkably caring man. He patiently listened to every minute I complained about my 5 months experience with the boost mobile call center.
He has also read all these reviews that have been made against boost. He is not happy about any of what the call center reps are doing.
He did say that Dish is taking steps to change and improve on boost call center employees.
He also told me that he is taking my complaint and my experience to the board and letting them in on how my experience has effected myself and the companies reputation.
And he definitely went above and beyond for me, to prove that he wasn't lying to me (would rather not share his act of kindness).
Mark J., Thank you for caring about your company's reputation and for the humanity you possess. You are an angel and I am so appreciative that God lead me to your voice mail.

I've been with boost for 10 years. Never had issues until Dish bought them. I'm trying to order a new phone and I'm constantly getting error messages. I have the money. Boost is going downhill and its a shame. The data really sucks now unless you're in a city. Small towns and rural areas are spotty. Come on boost.

They simply turned off my phone. I called 5 times, Went into the store and still nothing so I switched sevice and they wont transfer the number. So big waste of time. AND now I have to use a different number
If I could give zero stars i would

I am a long time Boost customer. But we are currently in the process of switching all our accounts elsewhere. We've had the family plan with 5 lines for 20+years. For most of that time we were pleased with our service. However in the past year or more Customer Service has greatly declined. I do not feel like a valued customer of 20+ years at all! More like serverly disrespected and taken advantage of. We've had two different real issues in the last few months and both times we were made to feel like they didn't care and we could either put up with it or go somewhere else. No regard for our problem and no desire to help. I was also denied the opportunity to speak with a supervisor when I asked. Cs representatives would not give proper names or identification numbers so that I could document who I spoke with. Would not provide info to get in touch with thier corporate office when asked. They even cut my phone off out of spite! Unbelievable! I will not ever recommend Boost to another person and I use to be one of their biggest fans. Because of the price and service but the customer service has dramatically declined! Stay away, avoid the headache, Go somewhere else that cares about their customers. They also use a third party to handle the insurance claims and that process is a joke!

I ordered a new iPhone to have it shipped to me and UPS ended up not delivering it to me. So after a month of fighting boost mobile and UPS, they refuse to refund me the over $500 I payed. So I just get f over. Do yourself a favor and do t bother having them as your provider

Boost mobile turn off my mom's account indefinitely without her knowledge and any explanations.My mom who is an elderly woman who suffers from a heart condition who needs to stay in touch with her primary care providers now is left without any means of communication with her health care providers. The worst thing my mom wanted to switch to a different carrier so she can keep her the same number they gave us the run around for 4 hours. We never got the proper information so we could transfer her number to a different carrier. At this point,we are hoping that someone is paying attention to this review and we can get someone to contact us soon in regards to this matter.

EXTREMELY poor customer service every time I've had to deal with them, which is almost every month unfortunately. I have the $35 plan. This low cost is the ONLY reason I have stayed as long as I have. Last month I had used all my data so I purchased a ONE TIME $5 data pack add on for an additional 1GB of data. My monthly payment was due yesterday 7/17/23. I logged in and paid my $35 like every other month. However, it showed I owed an add'l $5 for this month. I reached out to a rep via chat yesterday and questioned this. She stated I had purchased a RECURRING $5 data add on. This is not true. I have email confirmations showing the $5 add on was a ONE TIME purchase. The rep apologized and told me that would "reset" at midnight last night and the $5 charge would "fall off". Did that happen? Of course not! Lol. Today I receive a text that my account has been suspended due to non-payment. What a joke! I have back to back texts from Boost saying "Thank you for your payment! " then a text showing "Action needed! We're here to help get your bill paid and restore your account." Make it make sense! I then reached out via chat again today and asked why this was not corrected at midnight like I was told it would be. Started chat at 9am and just finished at 11:10am. I was given no explanation why this happened. My account has been restored which is ultimately what needed to happen. But I should not have had to spend hours of my time with customer service due to some "glitch" on their end! My account still shows I owe $40 for next month too even tho I'm enrolled in the $35 plan. The supervisor tells me this will "fall off" before my next payment is due. We'll see if that actually happens this time.

I was with Boost Mobile for over 9 years then one day a couple months ago my phone stops working and they tell me my line is suspended for abusive chat. When I asked several times what that meant I was told maybe I was praying. I said how and who would know if I was praying. I got no answer. They did not return my money I just paid for my current service and I had to switch providers. But that is not all. Today the sam thing happened to my husband suspended for abusive use. What is going on.

I had to get a new phone, I went to the store in Bedford Ohio, This guy was super awesome. Besides great customer service. He really knows what he's doing. My family convinced me to get a IPhone which I did He put all my information from my android on my new iphone. I mean he was really good. They also have a lot of phones to choose from,I would totally recommend them

Horrible. This company used to be good years ago. When I was unemployed during Covid, I got their "free" internet for several months, and they did not follow government guidelines at all. I was supposed to have 10 GB (others were supposed to have 35 GB), and the agreement said after the data runs out, then it should run slowly but not entirely turn off. I used no streaming whatsoever. Just basic typing and web access for email intentionally to not use much data. Turned off all background running services, updates, kept only one or two tabs open at a time, etc. But it always ran out after about 10 days when I had used up about 3 Gig according to their status web site, and then they just shut it off. No internet access whatsoever. No other company does this. The device they gave me was a Linkzone2 hot spot, and that was always having trouble too. Do not use them. They don't honor the government contract of what they are supposed to provide even though they're getting paid to, and their customer service is useless. How are they even still in business with these consistently horrible ratings?

When you buy there device they activate your service automatically. I don't know why they mention To call them to activate service, I didn't activate but paid for six months they are greedy

This week alone has been absolutely horrible with boost mobile. Their website has 2 phone I wanted on sale. The price listed at $199.99 but when you add to cart they both increase to $600 and $800. When I called customer service I was told to "just pay" the $1400. Then hung up on, and given a disconnected number. Even speaking to a supervisor was pointless. Then finally I thought I was receiving help from the live chat but nope they made things worst. That representative told me she was billing my debit card twice but instead she used the money on my account for one phone which left my account negative and when I wake up to use the phone it's disconnected. I then again called customer service who is not trained properly at all, and was unsuccessful. Then I talked via live chat again and that person kept telling me to just pay and totally disregard the issue the the representative asked to bill my card, gave me a confirmation number and everything but then took the funds from my account. Boost mobile really need to be invest because I understand we live in a world now where companies no longer care about their customers but I work hard for my money and boost should not be able to use it how they want.

I purchased a celero g+ phone, online, I was already a customer for 5 years, the phone never arrived and I even placed a complaint with BBB, still haven't received my money back, they are theives!

Supervisor let me wait for 2 hours to answer me and them can't resolve my data issues. I can't believe that. Them after 2:30 halftime offer me $5 dollars credit for the inconveniences. Another insult to my self.
You paid for a service unlimited and then they said data is limited - why they don't mention that when you add a services. Not recommend Boost Mobil at all.
Add a picture how long customer services let me wait for 2 hours 38 minutes

I called had my daughter cell phone up graded to sixty dollar plan I paid all the amount owed three days later these people took forty two dollars off my card I called them to refund my money they wouldn't at all they gave a credit till 8/26/2023 is next bill with the credit so now I paid them 6/26/2023 for upgrade she still has the forty dallor plan as of 7/12/2023 boost is like Ez malls there all scams and crooks bad service go somewhere else do not go to boost baddd service

I was a new customer and within first 30 days lost me as a customer. They overcharged for services, removed money from my bank account without permission. I repeatedly called customer service her mistakes they made fixed and every single time they just went in and charged over and over again until it cost me 200.00 in charges for a 60.00 unlimited data plan. I have all paper documentation, customer service texts and adding it all to my letter to CEO. I will be suggesting they train their staff better to learn what not to do to lose a new customer in first 30 days.