Boost Mobile

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1 Star
90%

Pennsylvania
11 reviews
15 helpful votes
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Long, Long time customer here
January 6, 2016

I have consistently been a Boost customer for over 10 years now, I took the first phone with me to Iraq back when they had the government approved push to talk $40 phone. Didn't get to use much but that phone went through it all. Never an issue! Fast forward to now, I have the LG Stylus and only pay 30 dollars a month for unlimited text, calls internet, downloads and anything else I can find. With Sprint taking over I have seen no changes yet and I am hoping this doesn't turn into anything, maybe Sprint can learn how to keep customers from the Boost people.

Date of experience: January 6, 2016
West Virginia
6 reviews
41 helpful votes
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Boost Mobile took care of everything
November 30, 2015

After an unsuccessful 3 week nightmare of trying to change my current tmobile plan to another plan of theirs and get a new phone, I walked into a Boost Mobile store in Murray, Utah and got an unlimited everything plan for $30 a month and a great deal on the new iPhone I wanted. This was over $100 less a month than tmobile's price for the same plan. Within minutes everything was set up and ready to go, including switching my old phone #.

Date of experience: November 30, 2015
Florida
13 reviews
100 helpful votes
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Very Satisfied Boost
February 23, 2015

I purchased a Boost cellphone through hsn. I'm very satisfied with Boost. Unlimited for $45. I have great service. I love prepaid. No hidden fees.

Date of experience: February 23, 2015
South Carolina
3 reviews
13 helpful votes
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I returned to Boost Mobile because I was so impressed with their customer service. Their website is almost as good, but there were some issues.
I found a phone and started the process to purchase but the system would not complete my transaction. I finally had to call their customer service and the gentleman there took care of me. He was great, knew the products and helped me find the best deal.
The website is easy to navigate and the photos are clear. I really like the product descriptions and filters for search.
Not sure what went wrong with the transaction, but the rest of the site is great.

Date of experience: November 18, 2014
California
9 reviews
29 helpful votes
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I purchased my boost mobile Samsung transform ultra almost six months ago. Since that time I've been happy with my phone. I haven't had any problems with Boost mobile since the time I purchased it.

Date of experience: October 17, 2012
New York
71 reviews
236 helpful votes
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Hello All, let me tell you a story about Boost Mobile. I first started off in this past December by purchasing two (2) Samsung Prevail cell phones and only paying $55.00 plus $5 for insurance and everything is unlimited, text, internet, calls, pics, ringtones, navigation and more. Sounds like a great deal and I thought so too. Well, I tried to download apps and because the phone comes with its own apps there is very little room for your apps and immediately runs out of space, so now you cannot update your apps, there is no space, you cannot delete there apps. I have absolutely no space for any apps I want, so, I went out and purchased a ZTE smartphone. Plenty of storage for all the apps you want but now I have another problem and this time it very very bad reception and the volume on the phone is low and I can't turn it up any further. I call up warranty department and the first person tells me she will email me everything I need to know to send the phone back. Well, I get the email and the bottom half is gone, so I have no mailing of the unit. I call back another day and this time the person keeps asking me the same questions over and over and I then told him to write it down. He too said he will email all the information and I waited and waited and waited and you get the idea, NOTHING. I have had it, now I go back to apple and get my Iphone and whatever else I need. Done, and I mean done with Boost Mobile. Boost Mobile called me at home and wanted to make things right and I said you could not because I will still be dealing with the same people. NO. I can only warn you not to go cheap because that is what you get, at least at Boost Mobile. And I lived happily ever after. Bye, Bye for now. Stuart S. Reporting

Date of experience: September 18, 2012
Massachusetts
18 reviews
60 helpful votes
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For those out there like me, I delayed the purchase of a cellphone for as long as I could. I wanted to keep out of an expensive contract, hefty monthly bills, and have plenty of calling options. When I first saw a commercial for Boostmobile, I was skeptical. So I waited (and waited)to see if the company would go under. It didn't. So, I searched for the right phone. I had to have unlimited everything: calls, text, media mail and data but not at an insane price. Being able to eat too is necessary. That's where Boost comes in. No contract phones AND unlimited plans with SHRINKAGE. So my once monthly bill of fifty dollars will be shrunk to thirty-five in five dollar increments. I have already hit some of those shrinkage milestones, and I have yet to have even ONE dropped call. Coverage across the US is vast, which I need because I travel frequently. And since I waited, my phone, which was listed as an eighty dollar phone, only costed me forty! I love Boost mobile and would recommend them to anyone in need of a new, no b. S., less-costly cell provider.

Date of experience: August 3, 2011