Boost MobileReviews 1,034

Signed up for autopayment but the site doesn't have an option to cancel. Charged me for two unused days and ultimately cut the line off the date they got paid not the date the service was first used. Customer service lies and very unhelpful. I called them to cancel autopay, customer representative told me it's done. Month later I find out autopayment still is charging. Called the next day and asked for cancelation and refund. Told me I would recieve refund and ticket/email for the refund. Never got either but finally got cancelation of autopay. Don't do business with boost. The fact you can't cancel payment on your own accord just gives away their scummy tactics. Customer service tells you one thing and another thing happens. They want your money don't respect what and when you want to do with your money. Option to change payment but not cancel it

Please do yourself a favor and stay away! They did an update on our phones and my mother received all of our texts not just hers. When we called they said they couldn't fix it and we should just change phone #'s. Ridiculous! I ended up fixing it on my own. We left them and went to Mint. It took me FOUR phone calls to get them to unlock my husband's i phone and we're STILL waiting to see if it will really get done. You wait 30+ minutes to speak with someone on the phone and it's nothing more than some foreign person probably in another country reading phone tracks and that's the extent of any service you will get. I'm on hold now waiting for an hour to speak to a supervisor. Ridiculous!

Very frustrating. On hold for ever. Just switched to Google fi. I called them twice before switching asking questions. Spoke to someone in less than a minute both times. They were helpful. Porting my numbers only took 5 minutes. I highly recommend Google Fi.

No customer service reps have supervisors and they are not trained so they are useless as 4 different reps told me 4 different stories. A mistake was made on boosts end and I've been without a phone due to incompetency and of course boost wouldn't have it any other way where there is nobody for you to contact that knows what they are actually talking about. I've been with boost for countless years and have experienced many problems.definitely switching, if you are joining boost research long and hard first because you will run into problems..

The worst company I ever dealt with, bar none. I had 2 phones with another carrier that I needed to move somewhere else so I made the terrible decision of using Boost Mobile.

It took about 3 days to get my phones working again after they screwed them up, and the second one never worked right. They put the wrong kind of SIM card in it and it's a known issue that this phone (Alcatel 4052R) can lose all access to contacts if a 5G card is put in instead of 4G. Went back to the store (6th time - having spent maybe 5 hours there and driven 240 miles total). They said that is the only card they have and insisted it is working (tried to sell me another for $10). I finally said OK it might be working cause I can text and call but it caused other problems. They were useless and offered no help.

During this several day abortion I must have been on the phone over 5 hours and just as long on chat. Good luck trying to get a human on the line and then if you do they will pass you around and most of them don't seem to care at all.

I have already (as soon as I could) switched to ATT who has done great, but even trying to move my numbers to ATT Boost held up the porting of one number so that the ATT employee was on hold with them for an hour or longer, having to call them several times.

After my first phone was finally working I went to the website and logged in. I felt things would be OK so I signed up for auto-pay. Later when things just kept getting worse I logged in to turn off auto-pay and guess what? You can turn it on but you can't turn it off. THEY have to turn it off for you. I wonder if this is even legal.

I paid them over $100 for less than a week of service with all their fees (it was a $15 a month prepaid plan). Since have filed a complaint with the FCC, BBB and elsewhere and I want my money back.

The store personnel seem untrained and most don't seem to care a bit. During one visit there talking to their rep trying to get things right I suggested I might even picket out front and someone else waiting in line behind me said "I'll be right there with you"...

PLEASE at least check reviews before losing your money and phone service with this place that should not exist. Phones are important to most people, sometimes it's even life or death.
If you've had issues with them PLEASE submit a complaint to the FCC, it's the only way to stop this! Only takes a minute to do.

Never again under any circumstances will I do business with Boost Mobile or their stores in Salisbury, MD

There is no such thing as free data with Boost Mobile! My data is gone in 2 weeks and I barley use it apparently the data is used for my text and calling. How ridiculous! Do not go with BOOST MOBILE! FALSE ADVERTISING. Will never ever *******@boostmobile

So I walked into the store after being with Metro PCS for 15 years they gave me a phone for free for switching was great the prices didn't match what was told on the internet anyways so I go in they give me this phone I go home with this phone there's no plug in in the Box to charge the phone so I had to buy that then proceed to buy the charger plug the charger in within 3 days I had white lines through my screen and it would not charge I called you did everything possible and still yet to get help so I transferred to a real company who is now got me taken care of but for this review I want others to know how trashy and unsanitized and disrespectful that the people of the store is and what they will do to Citizens don't forget that the good Lord does not like nasty

It says connection but isn't poor customer service I kept given money and my hot spot still will not come on

Trouble with receiving calls and texts and I've had 4 different phones from boost.
Customer service is no help at all.

I signed up and paid on-line for 2 phone lines and set up auto pay for the $25 monthly unlimited plan. I then went to the store to get the phones and paid another $245 which included activation, taxes and 1st month service. After about 27 days, the phone service quit working. I logged on to my account and confirmed the next months payment had been paid, then I went to the Boost store and spent 2 hours for them to say they are having issues with the network and to give it 24 hours to get resolved. After 48 hours, still no service so I went back to the store and after another hour, I was told that I needed to make another payment. I went on-line and paid another $60 in desperation to try to have service! Still, NO SERVICE. I called customer service and they said that I would need to pay another $54 in addition to the $85 I already paid for the month! So I am into this almost $400 for 27 days of service and they want more money! I am now trying to get the phones unlocked so I can get service with a new provider. After 1 hour and 40 minutes on hold for a supervisor, a voice came on the line and said "please call again later" UGH!

Compras las tarjetas de prepago,y si no canjea pierdes el dinero y no les importa nada y no es ilimitado

Boost mobile sucks.There customer service is so unresponsive and you can't understand them.It takes them forever to fix a problem but they sure will take your money quick.

Switch to boost infinite to save money... When I tried to activate my SIM card I ended up going days without a phone... Then after having my phone for one two days it gets stolen so I call them to turn it off... It's been almost 3 weeks The phone is still on the person who stole it is still using it and now they've tried to charge me 12 or 12 times for the bill... I've gone on their live chat numerous times everyday and they weren't they won't stop charging me they won't take my card off the account and they still won't shut off the phone.

Starts off good. But the longer you have the service the issues begin to pile up. Slow Internet, once you exceed 35 GB. If you rely on your phone for work that's a problem. Sending videos or photos or even interacting with your company software, becomes tedious, cutting into efficiency. If that isn't enough of a deterrent, sim cards will become incompatible with certain devices at random. Without warning your service is deactivated and you're forced to buy a new phone. The insurance company that they use (Likewise) does not work in tandem with boost mobile which creates confusion, further complicating any Sim card issues you may be experiencing. Overall, it's not worth the frustration unless you barely use your phone.

Boast mobile sucks, it's a terrible company, no one speaks english, it a horror cell company, billing is always wrong, customer service is a bunch of scammers trying very hard to steal your money, do not use boast mobile,

Boost mobile makes having a phone not worth having! I strongly dislike this service all around TRASH!

It's the most pathetic service ever please don't ever get connected, if you face any issues no one knows how to hel not the provider or the company absolutely DUMP

I called to get my account number they start offering me free deals when I turn them down after 2 years of being on Boost and never doing automatic payment somebody at the corporate office signed me up for automatic payment and took the money out of my account then when I called and complained they put the money back on my card and then immediately took it out again for automatic payment this is the worst company I've dealt with in years