Boost MobileReviews 1,034

If this review can get to at least one person to stop them for going to boost I consider my job done cuz that will prevent one person for making the same mistake that I have. They do not treat their loyal customers right at all they suspended my account and canceled my account out of the blue for no reason whatsoever. Boost Mobile has changed over the years they have gotten worse and they lie to their customers. The way they treat their customers Boost Mobile will be a thing of the past as it should be so please please if you're considering going with Boost Mobile please do not go with Boost Mobile please go elsewhere for your cell phone needs. They do not care about their customers or they're families. They are not worthy of a one star if I could give a zero I would

This is the 4th of June and we talked to them on the 26th of May to shut off my phone and the person my wife spoke to said 24 to 48 hrs and my phone would be unlocked and I could be with ATT. Bul$#*! It has now been 9 days and some 216 days without my phone, you clowns have not done anything to help me and I am sick of you. If I owe you any money I will return the favor. Now if you can read you dummies call me at my land line and lets see if you have a BRAIN, *******938, this needs to be resolved NOW! You are against the LAW by refusing to unlock my phone...

Ordered sims online. 16 calls later, phones are still Not Activated! Customer Service Sucks, can't speak English, if they can't fix it they say system is updating. They blame sims, phone everything but their own inability to perform simple troubleshooting.

In the split second they could not process a payment from a card that had still one year to go on it and that had worked for a full year, they interrupted service. No warning, no grace period. Every decent subscriber service sends a message 2 days ahead. Even if a credit card were expired which mine was not, give a warning ahead. Not so Boost mobile. Abysmal customer service in this regard. Reception and technical service otherwise without complaints, but... I shall not recommend Boost Mobile to anyone.

I like that the monthly payments are low, but there are many places where I have no coverage or minimal coverage, and other people with different carriers do have coverage. Also, today, my phone hasn't been working for the past 5 hours and counting. The emails don't send or get received. Text messages don't send or get received. Phone calls don't work or get received. GPS doesn't work. The ONLY phone call I can make is to a Boost Mobile number, and a representative said sorry our "whole system is down" and that no one can answer any questions about my account. What?! He said to call back tomorrow. So I'm supposed to go without a working phone all this time? I tried to log into the Boost Mobile website by following the prompt to enter my phone number and it says it does not match their records. What?! I've had the same phone number for over 20 years, and I've been a Boost Mobile customer with this phone number for many years. There should be some way for them to tell me what's going on.

Hello everyone please read this review and stay away from boost mobile.
On 5/19 I order 2 seems cards online, I didn't get the conformation number or Email, I call to customer service and I ask how can I get the email, answer:don't worry the cards is on his way...I answer:where is my email...
I waited patiently till Tuesday and here we go I call hagin,,,they told me sorry you can't cancel your order but you can return,I responded but he order didn't process yet, the guy said, I asked him to talk with the manager he continued to explain and return manytimeshow he can't cancelmy order,snd I need to wait 20 minutes to talked with a manager so i said no problem and here we go I never talked with the manager,and i waswaitingfor 45 minutes on the line.just bad customer service I never do service with them,thank God I see it before opening account with them

At the star of memorial day weekend I lost phone service on 2 lines. After about 1 day I called customer service who spent over 1 hour troubleshooting before they determined that my lines, that were paid in full for the next 2 months, had "expired". They said they submitted a request to have them restarted and I should have service back within 72 hours! And if they aren't restarted to just call them back. WHAT? Communication, Navigation, 911, General info, entertainment, 3rd part authentication all gone over the holiday weekend? After 2 days and still no service I called back to try to get an answer why. I was on the phone another 2 hours going through all the same troubleshooting steps and waiting on hold for a supervisor who was just as useless. Nobody can tell me anything other than you have to wait to get your service back. If nobody knows why it happened, will it happen again?

Other than this problem it took hours on the phone to get my Access Point Name sorted out when I first got my phone. And another time I got notification that my plan was being canceled because I didn't pay EVEN THOUGH I WAS ON AUTOPAY.

When it works the coverage is decent and the price is cheap but AVOID like the plague.

If I could give it a negative 100 I would this is the worst cell company ever their customer service is awful they never answer any questions half the time they don't answer their phone and they steal from you I have been overcharged multiple times there is no refund or money back they basically keep your money heed my warning choose another company

So I had a boost, mobile phone and galaxy a 21 to be exact they sent me a Sim card I paid for the Sim card won't work in my phone because they gave me a *******. I need a ******* and they don't understand that because it's an older phone before they switched. They've given me the runaround they've sent me through the same Sim cards or something like that it won't they go by color not even my number because they're too stupid to figure it out. I've talked to like several different people on the phone and now they've locked my phone which was unlocked when this all started and now it's set up for predetermination because they don't know what they're doing and they're totally screwing it up and on my phone won't be able to work anymore and they won't fix it because they said they didn't do it even though they didn't tell me a phone dammit Sim card and I'm like seven days in my month that I paid for and I've got no service still

I've been with Boost mobile since 2016. I had become according to the a legacy member, with that they offered a 14 grace period. Which means they would give me a 14 grace before actually cutting off my phone. My sister phone was suspended before cutting calling prayer lines. In which she had unlimited calls and she had been calling for years. They waited until she paid her bill 4 days later cut her off. When I called to inquire about it. 4 days later they cut my phone off saying I was randomly picked as one of many members who going to be moved to the regular group. That's too much of a coincidence to me. I let them know that I'll be paying the cell phone, checking companies around to see the best place and I am out. Not to mention I'm going to see what can be done about this so call unlimited calling that's really not unlimited. How can you tell ppl who they can and cannot call? I thought data was data, what's the difference between using data to watch videos or making a hr prayer line call?

I've been waiting a month for my service to work. Agents won't help or fix the problem! I have talked to many agents some find my account and others say it doesn't exist, some put me on hold. The answer is wait 24 hours each time or pay more money to work ¿? The app and website it's messy.

I have been with boost for 4yrs & now I am having such an issue with getting a phone connected on my plan. I have called about this issue for the last 11 days still no result talked to 23 representative they ask the same questions everytime I call and tell me to do the same thing over & over again & nothing works. Still no service on the phone. They say they will call you back & no call for 24hrs to 48hrs. Kept having me get a different phone & tell me it is compatible & giving a runaround. Not good customer service.

Somehow they switched my plan and they have 16 year olds,running customer service, they all reading from the same script, they offer no solution only keep payout or don't, after being a customer for 5 year's,yeah I swichting networks

Absolutely HORRENDOUS customer service and transferring my phone over. I spent over 3 weeks trying to get my phone up and working on the Boost service, which never actually happened. The customer service was useless and barely spoke English, which I tried to be nice about, but they couldn't even understand what I needed 4 of the 6 times I called in. They could do absolutely nothing to help me. In the end, I asked for a refund, which took another 2 hours to go through. STAY FAR FAR AWAY FROM BOOST! I would recommend Mint Mobile over them - cheaper, great service, and understanding and kind customer service.

S*** service with the $#*!tiest customer service wait on hold over a hour to be transferred 5 times from people that. Aren't even in America to be put on hold and f****** hung up on? Are you f****** kidding fix your s***** computer system and hire people in America?wast of time...

I switched my services to them and I went a whole week without service. They kept telling me to give it 24 hours and the services should be activated. After 4 days of no service I contacted them again and all they could say was, "Keep waiting. The services should be on soon." Finally I got fed up and went with another company and got activated within 30 minutes. I took the phone back to Boost and asked for a refund and they wouldn't take the phone back or refund me for a phone they couldn't get to activate. They even tried another phone and it didn't work either. $131 down the drain. Never again will I think about dealing with Boost. They are pure junk. There's no way to talk to management because they know they rip a lot of people off. Lesson learned. Always read reviews.

An IT degree is needed to activate a new phone. The website has no search query (except on the "shopping" page. Gee I wonder why that is). You have to PICK something from a drop down menu which often doesn't include your specific issue. The call center closes at 9pm and there's often a language barrier. The customer service reps make an honest effort to resolve your issues but the language barrier makes communication difficult. They also should include a "find my phone"be link on their website. I know that feature is is a Google service but they often partner with Google. I really don't need to find my phone if I have my phone. The actual stores GROSSLY mark up their products plus they charge an activation fee. This dude didn't give me back the original SIM card that came with my phone. I've been without service for 3 days. I need my phone to make money. I'm about to find another carrier because I'm really frustrated with them

Boost Murray and hi 24... A Mexican hideout...
The little Mexican girl...got upset because I opened the business door... she was looking at herself in a mirror...I was a white male... mistake!
She is 18... barely out of puberty... don't go into the store if want service... the only thing that the Mexican girl does is take your $$$$ and don't expect her to know anything about service! She says go somewhere else... get out of the store.I will call the police... well after 45 days with this outfit.my 50$$$$$$$_ is going to another cell company.by by.bye bye...