Boost MobileReviews 1,034

You guys are the worst company ever I have been calling to fix my problem why I can't text every on my contacts they said they have to verify my information which they did and then they said we have to do a troubleshooting which they did and then they said okay try now it did not work they said we're going to ask you later to the IT department the IT department respond was the tower in your area having a problem it will be fixed within 24 to 72 hr.
After 3 days I traveled to Wisconsin which is 4 hr far from my house ( where the bad Tower is bas) full of BS. Still not working I called back still they have to take you to verification process I told them the story that even in Wisconsin I couldn't text they asked me to provide the address where I was so they can check the tower (B.S) I told the representative I will not provide you with my mom address, she said ok let's do troubleshooting allover again.
When I go today again they have to go through verification troubleshooting don't forget every time I call I have to spend hour and 15 minutes minimum after the troubleshooting did not work and then they told me oh you need to change your phone because Motorola company having problem with messages which is not true because my brother he has much roller and he's using different phone provider and still working so when I say you guys are the worst phone company I mean what I say and if I have zero I would have put zero for you but unfortunately there is no zero I have five lines with you guys each line I'm going to give you one review I'm going to give you a score one so hopefully it will get worse than what you guys are now I'm going to bring it down to one maybe one star this is all BS.

Since boost infinity was formed. I have been having issues with my phone. I have been with boost for several years. Yet it is time for a change.

I've been a customer for over 6yrs. Service was good until about 3 months ago. The service is seriously horrible. Calls don't go thru. Can't receive most calls. Frequent call drops. Half of the time my internet doesn't work. Why is this company even charging us for suck horrible service. I'll be going back to Verizon at least I can make and receive calls.

I was a loyal Boost customer for 6 years. Service was OK, never had any problems with them. I had 35 g on data per month for $45 with auto pay. I decided to switch to Cricket Wireless because it's unlimited data for $50 with auto pay. I did everything I was supposed to do to be able to port my number over and bring my phone to Cricket. I unlocked my phone, got a transfer pin, etc, etc. BOOST MOBILE NEVER PORTED MY PHONE NUMBER OVER TO CRICKET! So I had to get my number changed, and I just wound up buying a new phone from Cricket Wireless. Boost Mobile isn't all that great of a company if they punish you for leaving their service! Be smart, stay away from BOOST MOBILE!

After being a loyal customer of Boost for six years, I left them last month.
Customer service was the worst! People that could barely speak english! Thier "unlimited" have very little data, and they are QUICK to shut it down! I paid my monthly bill, on time every month...and the one time I needed an extension of 5 days, they told me they don't do that...but here's a $5 discount on your next bill.
A lotta help that was. I had to buy a new phone...with my new cell service provider, the phone was free.
Boost could care less about thier customers, and thier service sucks. Run away from Boost...run as far and as fast as you can! ‍

I made the mistake of switching from cricket to boost because my phone service with cricket wasnt great. My experience since switching has been an utter nightmare. The service has been horrific I rarely get texts or incoming calls. Most days i have to switch my phone off and on again just so calls will go through and even still people say i constantly cut out or sound like im underwater. Calls are dropped daily. Wifi connection is spotty. And I even bought a brand new phone and the problem is still on going. I have been into the store about six times and they tell me to call customer service because they dont know what the problem is. I have called numerous times they go through troubleshooting steps which i have already done and then say they will have someone fix my account which never happens or they have no idea what to tell me and send me back to the store. Also i have mentioned i have the affordable connectivity plan but boost is rejecting my application even though i have qualified for the benefit...and again they just send me in circles trying to figure out an answer bymyself.

Boost Mobile really sucks that they their product sucks their phone service sucks you buy items from them and they're not willing to replace them even though they don't work

BoostMobile is the worst company ever. They suspended my line because they say I have been making conference calls. I wanted to port my number out but, they have been lying to me for three weeks now nothing happen spoke to over 50 people all of them have been lying to me telling me I should not have any problem porting the number but, the other carriers every time they make a request they get an error message that says INACTIVE which is right because the phone can't port out unless the reactive it again but, they don't want to do that they want to keep the phone number that I had for over 20 years now. Meanwhile, I have been paying them every month for a phone that I can even use. I am so tired of it that I am ready to take all my other lines elsewhere. No one seems to know what they are talking about, all they do is lyes to you. No wonder that they have all these bad reviews.

Since Boost has switched to the one app, 8 can no longer make payments. I make a payment 9n the app it puts a hold on my money, but the bill doesn't get paid and my phone gets shut off every month for n9n payment, then I have to jump through hoops trying to get my money back and my service. 15 years with Boost, I'm FINISHED

The workers are not smart at all. They completely scammed me, twice. Do not buy from here. Complete waste.

Boost service used to be pretty alright. I've been with them for about 6 years now, and through that time have always had auto pay enabled. Was quite a shock to wake up 3 weeks ago to my phone lines disabled due to lack of payment. Just to find out that a new website had been constructed and needed my payment information re put in on the new site (with no email, text or push notification to this). Original reason for going with Boost was as an introvert, i prefer being able to self service when available. Now with the new website, you cannot even do that. No more option to change your number, activate a new phone yourself, nothing except pay your bill or shop for more crap. Bit the bullet and called to transfer a new phone onto my line since my daughter broke her old phone... Longest hour of my life that ended in the rep telling me to use random items to try and basically force her iphone side storage open (all while admitting they are not liable if using a random sharp item not created to be shoved into an iphone hole causes damage). After 45 minutes, rep said it was good to go, put me on hold and then disconnected. Got the feelings things were not in fact good to go, called back and sure enough? The "retention" specialist was like welp, ya she didn't do any of the stuff she said she was doing while keeping you on the phone that long. Sucks, but ya you need to basically risk breaking your phone to get them swapped (despite having used this as a back up phone a dozen times over the years and never had to swap anything out of it). Icing on the cake? Was talking to the store rep about why all of a sudden its like our data is being throttled, to the point i cannot even open an app outside of wifi. Was told that due to the recent acquisition? The terms of agreement have been altered and the unlimited data that we have grown very accustomed to with Boost? Is a thing of the past, and they have choked the life out of boost customers to try and get additional data pack purchases added to lines. Wouldn't advise coming to a company that has the most deceptive predatory practices against its consumers, and quite a shame a good company now is trash.

Boost Mobile has the absolute worst customer service. First of all they all have accents that are difficult to understand. They do not, or act like they do not understand what you are requesting. I finally got so upset with them I requested my account # and Port Out # and this took almost 2 hours of my time to get someone to understand and then was and am still on hold with them. What a nightmare! I still DO NOT HAVE MY ACCOUNT # so I can cancel my service.

Boost mobile is a joke. Half the time my service doesn't work. PAY ATTENTION TO MONTHLY STATEMENTS! As they tried to double my plan, 109.00 for one line! Then trying to get reimbursed for almost a month now. Do not use their phone service.

I've been with Boost for about 12 years, and it was the best thing going. Great service, great price, affordable phones. Now with the company takeover, I can't login to my account, my service keeps roaming everywhere I go now. I was looking at new phones, and anything that can accommodate my needs is now over 500 bucks. And calling customer service is a joke. They say they'll help, and tell you everything is good, but it's not. I haven't been able to get in my account for more than 6 months. I used to love this service and recommend it to all my friends and family, but not anymore. I'm shopping for a new service.

This is the worst phone service I've ever had, don't get it! I have unlimited data and it only works 1 week out of the month. Tech support is absolutely no help. Stick with straight talk or something else because this is ridiculous. Also will occasionally break contract and cut service off 6months before it should

On May 27th 2023 I paid my phone bill but rather than taking 1 full payment Boost Mobile took 3 full payments. So I notified Boost and they agreed to refund the 2 extra payments they took admitting it was their mistake. On June 5th 2023 the refund for the 2 extra payments finally showed as pending returns in my checking account. They finally cleared on the 8th of June. On June 15th Boost Mobile suspended my service stating they needed payment, which I clearly already paid. Since the 15th of June I have contacted Boost Mobile customer service every day, sometimes multiple times per day and have been on hold each time while a representative of Boost Mobile who can barely speak English tries to come up with a new excuse for my service suspension. Every phone call I've made I've received a different excuse for the suspension yet all end demanding another payment. My bank statement clearly shows that my bill has been paid yet Boost Mobile constantly has a new excuse and demands another payment. This is the most frustrating thing I have ever been through with phone service. Boost Mobile is absolutely the worst provider out there.

They wasted 3 hrs of my day today, 1 hr yesterday and said the reason they can't help me is because I did not complain before my internet was used up. I had not been using my internet so I did not have a complaint. When I tried to use it I was never able to load a page. But it shows I used 5gb in 12 hrs. When I said ok let's address the other 2 phones that you said has not used any data. They will not load a page either. They were unwilling to do anything. Then she said you can always go I to a boost store. When you go into a store for help they tell you they can't help you. You receive internet hotspot that is to slow to load a page and goes through the gb without being able to receive any usable internet.

I purchased a new celero 5g plus 2 weeks ago this past Monday I finally had a chance to open the box and look at the phone when I turned the phone on it looked great everything was perfect until I tried to activate the phone and to my surprise I found out that I need a sim card to do that or anything else with the phone. I have been with boostmobile for a long time now and I have never had to have a sim card with any of my phones. What I would like to know is why didn't boostmobile mobile have that information in the betails of the phone before ordering the phone. One more thing is why did boostmobile mobile make it impossible to get into any of my original information that I was once able to do on the old application. Now all I can do is take the time and call boostmobile helpline and hope that someone can tell me what sim card I need and how to get one. This has been a bigger problem than it should have been.

First of all, they said they have internet. Nope their internet is unaccessible most of the area in SF Bay area. Moreover they kept charging you for data fee which is 26.99 in addition to your original phone data plan.I always put my phone on airplane mode since I used the other data plan at the same time while I have boost sim card with me. Their speed is almost zero. Everything is loading. Therefore I bought the other SIM card. Although so,they charged you for extra data fees. When you cancel,make sure call them again and make sure that you cancel verbally spoken. You can't just cancel on the app. They will still keep charging you to your card. It happened to me. And they do not write out,the service termination letter to you. So, when you claim to get your money back from bank, the bank also not working. It made me so mad. I called them to end the service which I do not used it anymore,but they keep charging me for another 54 for 2 months. A scammer. Stay the hell out of this company. If I got wifi and full speed internet for that 54. I won't complain. They have zero wifi and everything else is the worst and you have to pay them 54$. Worst of all among all phone services.