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Boomer Benefits generally enjoys a positive reputation among customers, with many praising their knowledgeable and supportive agents who provide thorough assistance in navigating Medicare options. Clients frequently highlight the professionalism and reliability of specific agents, fostering a sense of trust and satisfaction. However, some reviews reveal concerns about inconsistent service experiences, including issues with communication and pressure tactics during the enrollment process. Overall, while the company demonstrates strong customer service capabilities, addressing the variability in agent interactions could enhance their reputation and customer satisfaction further.
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Jacob Chesney was absolutely fabulous! He went the extra mile to explain all my options and explained everything in detail. Truly appreciate him and all his help in answering all my questions and concerns. He's 5 star for sure!
Bill Warren was professional and really knows his business! He worked to get the best plan for me! I give him 5+ stars!
This month, Catherine Hatley assisted us with information about transitioning into Medicare Part B, Part D and Medigap policies available to us. She was extremely helpful and very communicative. I now realize we will be needing to use the Customer Service annually to keep us up to date on our options as our health changes. Thank you Catherine, you are awesome!
I spoke to Tina Krutenat today. Even though it was a busy day for her, but the only day available for me, she did not rush to answer my questions or fill out the paper work. She was very thorough, repeated all details back to me, and was courteous throughout the coversation. She spent 40 minutes with me, was very patient and caring. I would highly recommend Tina to anyone who has questions or doubts about Medicare. She knows her business and double-checked more than once to make sure I could get the coverage I needed. Thank you, Tina.
I am impressed with Caleb Brockington from Boomer Benefits, he gave me a lot of useful information I need to about Medicare Supplement Plans and other relate issues. He appeared to be very knowledgeable and he took time to listen to my questions.
C. Lamson
A big thank you to Ally Nelson and Bree Walker who have gotten me signed up for my Medigap and Part D plans. It's been a pleasure working with you!
Cam Welton
I had several complicating factors in my decisions regarding Medicare and the accompanying policies. Boomer Benefits helped me every step of the way. They were always knowledgeable and professional.
I received all necessary information to make my decisions and great advise in light of all of the factors involved. They made a complicated system manageable and understandable. I relied upon my Boomer Benefits agent and I am glad I did. I could not have done it without her!
I chose Boomer Benefits for my Medicare needs and those of my Mother. From day one I have been impressed by the level of customer service they provide. They helped me choose plans that met our needs. Their help does not stop after you are enrolled. Recently Juliette helped when I had questions about a Doctor's invoice. She contacted the Insurance Company and the Doctor's office to get an explanation. You can always rely on Boomer Benefits to guide you through Medicare and any issues that arise.
Boomer Benefits doing great work again.
My wife setup her Plan N supplemental through BB a couple of years ago. It was efficient and seamless. My signup window is approaching. I knew I could signup three months before my birth month but did not know I could setup my Plan N six month prior.
Xavier Jones called and explained this. I was delighted to get this set said and done. It was a quick and easy process (as I already knew I wanted a Plan N supplement and would not be enrolling in a Medicare Advantage plan).
Xavier (*******864) and the employees at Boomer Benefits offer a great service. You got questions, they have answers.
Our professional, attentive Client Service rep, Yesenia Silva, went over and above our expectations!
Kierah was great to work with - extremely patient and knowledgeable. She walked my husband and I through every detail, and made sure that we completely understood the entire process. We are extremely pleased with the service that she provided, and highly recommend her and Boomer Benefits.
I called Boomer Benefits to help me figure out the best Medicare Plan. Bill Warren was my consultant and he walked me through all the steps, gave me instructions on how to sign up for Parts A and B; and helped me pick the best supplement for my needs. It was all done in one day and I am all set, 3 months before I turn 65! Bill was patient and knowledgeable - easy to talk to and understand. I am not dummy, but Medicare is more complicated that one thinks (and also more complicated than it needs to be - but that is a topic for another forum!). I HIGHLY recommend Boomer Benefits (the book is great too!).
I just got signed up for my Medicare supplement. I worked with Ryan Leyba at Boomer Benefits. He was very helpful and patient. He talked with me a couple of times and explained the pros and cons of different plans. He helped me figure out what was best for me.
Cindy, Ohio
As soon as I wanted to compare costs and benefits in detail (Medicare v advantage)
a) annual Premium A, B and Medigap
b) cost of drugs
Then the cost of most likely illness:
c) Out of pocket for 1 week hospital stay
d) out of pocket 1 week rehab
I was labeled as a "Do it yourself"
That we could not predict WHEN that illness might take place?
That doesn't change the need to compare costs and out-of-pocket so I can make an informed decision.
This agent just wanted to write the Medigap plan, and talk me out of Advantage?!
Not thrilled.
I needed help on a co-pay question. I couldn't find my insurance books to look it up myself. I called Boomer benefits as they in the very beginning said if I ever had any questions to call them. I was hooked up with Elizabeth she checked everything out for me answered my question in a very timely manner and a very professional manner. I can't thank Elizabeth enough and Boomer Benefits. Amazing company and true to their word which in this day and age is few and far between.
From my years of sales and customer service, I recognize professionals and Trey is that and more. I chose Boomer because of they have a client support team that helps with any disputed claims or billing issues. I foresaw that this could be an issue down the road so I inquired with them. Trey called me and it was such a pleasure to talk to someone who explained all of the options thoroughly and didn't try to push me into any one direction. I highly recommend Boomer Benefits and advise you to ask for Trey Davis.
I received great service from Chloe Loud who answered all my questions and walked me through the process. She was very professional and patient!
If you are new to Medicare and need help navigating the maze of options Boomer benefits should be who you call, I highly recommend them I want to give a shout out to Jessica Yant who went above and beyond helping (with a lot of patience) me select the right Plan D for me. 5 Star service! Highly recommended.
Thank you Jessica Yant for all your help in setting up my Medicare Part D plan. All this Medicare stuff is new to me and very confusing. Thank you for walking me through the options and for patiently waiting while I maneuvered the computer questions and answers. I appreciate all your help.
B. Pretz
I did my SilverScript Smart Plan review and enrollment with Jessica Yant this morning. She was very knowledgeable and informed me of all the information needed to make a plan decision. The process was quick and easy to understand. I am very happy with all the service Jessica and Boomer Benefits have provided. I highly recommend them to anyone needing to get your Medicare services started.
Answer: We are licensed in 49 states, so yes, if you call our office at 817-249-8600, our receptionist can connect you with one of our agents who is licensed in that state.
Answer: Yes. Your Part B effective date is what kicks off your 6-month opportunity to get a Medigap plan with no underwriting.
Answer: The VA and Medicare coverage is separate, so you shouldn't have to show your Medicare card. Next time they ask, you should pose that question to them and find out why they are asking for information when VA hospitals generally don't need to bill Medicare for anything.
Answer: Hi Vicki, give our office a call and we'll connect you with one of Danielle's team who is licensed in your state and can help you with your options. We'll take great care of you!
Answer: Hi Paul, yes we help people with enrolling into Medigap or Medicare Advantage coverage, and if they go the the Medigap route, we also help them with setting up their Part D coverage. We limit our Part D help exclusively to people who have purchased a Medigap plan through us due to simple supply and demand. Otherwise, we can't keep up with the number of people needing Part D help each fall during the Annual Election Period when 60 million people are all trying to make their changes within a very limited window of time. However, anyone can join our free private Facebook group - called Medicare Q&A with Boomer Benefits - and there you can submit questions whether you are a client of ours or not. We answer general Medicare questions in this group all year round for anyone who needs help.
Answer: Hi Richard, we do assist our Medigap policyholders with finding their initial Part D plan, and free support in subsequent years with shopping those plans at annual renewal as well. So if you would like our help with enrolling both Plan G and Part D, we would be happy to assist. We do not offer Part D services to beneficiaries who bought their Medigap plan elsewhere, and that is a simple supply and demand issue - we literally cannot keep up with the demand for Part D help unless we limit that service exclusively to our Medigap policyholders.
Boomer Benefits is a licensed insurance agency specializing in Medicare products. We help Baby Boomers navigate their entry into Medicare.
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Thanks for sharing your experience, Marty - we are actively looking into this and will have a manager reach out to you tomorrow. We have plenty of clients on Medicare Advantage plans here and it should be no problem to check the Summary of Benefits for a few in your area to see what their costs are for hospital stay and rehab. It is true that it will vary by carrier, but checking a few might help you get the ballpark estimate you need.