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Boomer BenefitsReviews 234

4.4

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Boomer Benefits Reviews Summary

Boomer Benefits generally enjoys a positive reputation among customers, with many praising their knowledgeable and supportive agents who provide thorough assistance in navigating Medicare options. Clients frequently highlight the professionalism and reliability of specific agents, fostering a sense of trust and satisfaction. However, some reviews reveal concerns about inconsistent service experiences, including issues with communication and pressure tactics during the enrollment process. Overall, while the company demonstrates strong customer service capabilities, addressing the variability in agent interactions could enhance their reputation and customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
46
value
39
quality
38

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Jacob Chesney was absolutely fabulous! He went the extra mile to explain all my options and explained everything in detail. Truly appreciate him and all his help in answering all my questions and concerns. He's 5 star for sure!

Date of experience: November 3, 2021
Texas
1 review
0 helpful votes
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Thanks to Bill Warren!
October 24, 2021

Bill Warren was professional and really knows his business! He worked to get the best plan for me! I give him 5+ stars!

Date of experience: October 23, 2021
Virginia
1 review
1 helpful vote
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Great Service!
October 10, 2021

This month, Catherine Hatley assisted us with information about transitioning into Medicare Part B, Part D and Medigap policies available to us. She was extremely helpful and very communicative. I now realize we will be needing to use the Customer Service annually to keep us up to date on our options as our health changes. Thank you Catherine, you are awesome!

Date of experience: October 8, 2021
Texas
1 review
0 helpful votes
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Agent service
October 4, 2021

I spoke to Tina Krutenat today. Even though it was a busy day for her, but the only day available for me, she did not rush to answer my questions or fill out the paper work. She was very thorough, repeated all details back to me, and was courteous throughout the coversation. She spent 40 minutes with me, was very patient and caring. I would highly recommend Tina to anyone who has questions or doubts about Medicare. She knows her business and double-checked more than once to make sure I could get the coverage I needed. Thank you, Tina.

Date of experience: October 4, 2021
Georgia
1 review
0 helpful votes
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Medicare Supplement Plan
September 9, 2021

I am impressed with Caleb Brockington from Boomer Benefits, he gave me a lot of useful information I need to about Medicare Supplement Plans and other relate issues. He appeared to be very knowledgeable and he took time to listen to my questions.
C. Lamson

Date of experience: September 8, 2021
Georgia
1 review
0 helpful votes
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A big thank you to Ally Nelson and Bree Walker who have gotten me signed up for my Medigap and Part D plans. It's been a pleasure working with you!
Cam Welton

Date of experience: September 3, 2021
Illinois
1 review
2 helpful votes
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Invaluable assistance
September 5, 2021

I had several complicating factors in my decisions regarding Medicare and the accompanying policies. Boomer Benefits helped me every step of the way. They were always knowledgeable and professional.
I received all necessary information to make my decisions and great advise in light of all of the factors involved. They made a complicated system manageable and understandable. I relied upon my Boomer Benefits agent and I am glad I did. I could not have done it without her!

Date of experience: September 3, 2021
New Jersey
1 review
3 helpful votes
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I chose Boomer Benefits for my Medicare needs and those of my Mother. From day one I have been impressed by the level of customer service they provide. They helped me choose plans that met our needs. Their help does not stop after you are enrolled. Recently Juliette helped when I had questions about a Doctor's invoice. She contacted the Insurance Company and the Doctor's office to get an explanation. You can always rely on Boomer Benefits to guide you through Medicare and any issues that arise.

Date of experience: June 17, 2021
Texas
2 reviews
0 helpful votes
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Boomer Benefits doing great work again.

My wife setup her Plan N supplemental through BB a couple of years ago. It was efficient and seamless. My signup window is approaching. I knew I could signup three months before my birth month but did not know I could setup my Plan N six month prior.

Xavier Jones called and explained this. I was delighted to get this set said and done. It was a quick and easy process (as I already knew I wanted a Plan N supplement and would not be enrolling in a Medicare Advantage plan).

Xavier (*******864) and the employees at Boomer Benefits offer a great service. You got questions, they have answers.

Date of experience: June 15, 2021
Massachusetts
1 review
0 helpful votes
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Our professional, attentive Client Service rep, Yesenia Silva, went over and above our expectations!

Date of experience: May 28, 2021
Florida
1 review
0 helpful votes
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Kierah was great to work with - extremely patient and knowledgeable. She walked my husband and I through every detail, and made sure that we completely understood the entire process. We are extremely pleased with the service that she provided, and highly recommend her and Boomer Benefits.

Date of experience: May 25, 2021
Connecticut
1 review
0 helpful votes
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I called Boomer Benefits to help me figure out the best Medicare Plan. Bill Warren was my consultant and he walked me through all the steps, gave me instructions on how to sign up for Parts A and B; and helped me pick the best supplement for my needs. It was all done in one day and I am all set, 3 months before I turn 65! Bill was patient and knowledgeable - easy to talk to and understand. I am not dummy, but Medicare is more complicated that one thinks (and also more complicated than it needs to be - but that is a topic for another forum!). I HIGHLY recommend Boomer Benefits (the book is great too!).

Date of experience: May 24, 2021
Georgia
2 reviews
0 helpful votes
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Boomer benifits
May 23, 2021

I just got signed up for my Medicare supplement. I worked with Ryan Leyba at Boomer Benefits. He was very helpful and patient. He talked with me a couple of times and explained the pros and cons of different plans. He helped me figure out what was best for me.
Cindy, Ohio

Date of experience: May 21, 2021
Florida
1 review
6 helpful votes
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As soon as I wanted to compare costs and benefits in detail (Medicare v advantage)
a) annual Premium A, B and Medigap
b) cost of drugs
Then the cost of most likely illness:
c) Out of pocket for 1 week hospital stay
d) out of pocket 1 week rehab

I was labeled as a "Do it yourself"
That we could not predict WHEN that illness might take place?

That doesn't change the need to compare costs and out-of-pocket so I can make an informed decision.

This agent just wanted to write the Medigap plan, and talk me out of Advantage?!

Not thrilled.

Date of experience: May 5, 2021
Danielle K. — Boomer Benefits Rep
over a year old

Thanks for sharing your experience, Marty - we are actively looking into this and will have a manager reach out to you tomorrow. We have plenty of clients on Medicare Advantage plans here and it should be no problem to check the Summary of Benefits for a few in your area to see what their costs are for hospital stay and rehab. It is true that it will vary by carrier, but checking a few might help you get the ballpark estimate you need.

Washington
1 review
1 helpful vote
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Stellar service
April 23, 2021

I needed help on a co-pay question. I couldn't find my insurance books to look it up myself. I called Boomer benefits as they in the very beginning said if I ever had any questions to call them. I was hooked up with Elizabeth she checked everything out for me answered my question in a very timely manner and a very professional manner. I can't thank Elizabeth enough and Boomer Benefits. Amazing company and true to their word which in this day and age is few and far between.

Date of experience: April 22, 2021
Florida
1 review
2 helpful votes
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From my years of sales and customer service, I recognize professionals and Trey is that and more. I chose Boomer because of they have a client support team that helps with any disputed claims or billing issues. I foresaw that this could be an issue down the road so I inquired with them. Trey called me and it was such a pleasure to talk to someone who explained all of the options thoroughly and didn't try to push me into any one direction. I highly recommend Boomer Benefits and advise you to ask for Trey Davis.

Date of experience: March 2, 2021
Oklahoma
1 review
0 helpful votes
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Great service!
February 24, 2021

I received great service from Chloe Loud who answered all my questions and walked me through the process. She was very professional and patient!

Date of experience: February 23, 2021
Texas
1 review
2 helpful votes
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If you are new to Medicare and need help navigating the maze of options Boomer benefits should be who you call, I highly recommend them I want to give a shout out to Jessica Yant who went above and beyond helping (with a lot of patience) me select the right Plan D for me. 5 Star service! Highly recommended.

Date of experience: February 22, 2021
Pennsylvania
1 review
0 helpful votes
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Great service!
February 12, 2021

Thank you Jessica Yant for all your help in setting up my Medicare Part D plan. All this Medicare stuff is new to me and very confusing. Thank you for walking me through the options and for patiently waiting while I maneuvered the computer questions and answers. I appreciate all your help.

B. Pretz

Date of experience: February 10, 2021
California
1 review
0 helpful votes
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I did my SilverScript Smart Plan review and enrollment with Jessica Yant this morning. She was very knowledgeable and informed me of all the information needed to make a plan decision. The process was quick and easy to understand. I am very happy with all the service Jessica and Boomer Benefits have provided. I highly recommend them to anyone needing to get your Medicare services started.

Date of experience: February 4, 2021

From the business

Boomer Benefits is a licensed insurance agency specializing in Medicare products. We help Baby Boomers navigate their entry into Medicare.


boomerbenefits.com
Founded in 2005
Fort Worth, TX, United States