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Boomer Benefits generally enjoys a positive reputation among customers, with many praising their knowledgeable and supportive agents who provide thorough assistance in navigating Medicare options. Clients frequently highlight the professionalism and reliability of specific agents, fostering a sense of trust and satisfaction. However, some reviews reveal concerns about inconsistent service experiences, including issues with communication and pressure tactics during the enrollment process. Overall, while the company demonstrates strong customer service capabilities, addressing the variability in agent interactions could enhance their reputation and customer satisfaction further.
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The Boomer Insurance Group - so knowledgeable and friendly - all you ever wanted to know about Medicare but were afraid to ask! Entire staff always helpful and kind. A complicated process for some of us becomes an easy transition with Boomer! Thank you.
I used to get our Medicare supplement plan through insuractive. Our agent was Shelley Coon. You will not find a better agent to represent you. She always kept our needs met by making sure we had the very best plan that fit our needs at an affordable price. Unfortunately, she left the company and we made the decision to try Boomer Benefits. They are not as good as our previous company. You call and can't speak to anyone. They say they will call you back within 48 hours which does not happen! I would choose somewhere else to get your Medicare supplement insurance!
I enrolled in Medicare when I turned 65 withthe help from Boomer's agents and I continuously tell people to call them before they sign any papers.
I needed help with my Part D this year and Jasleen did her job!
Boomer Benefits is an incredible service! Signing up for Medicare is daunting and BB helped me navigate the journey. As I say, "They don't put the cuss in customer service!" Today I spoke Ashley K. Who assisted me with a Medicare Part D question. She was kind, knowledgeable and a pleasure to talk with. I can't recommend them enough.
I reached out to Boomer Benefits to assist me with the transition to Medicare. I was connected with Catherine; she seemed knowledgeable. However, it quickly went left. When I requested confirmation of our phone call appointment she didn't even know my name. She dismissed it as a typo and being overworked and tired. Second, she told me that in N. J. there's no "buy back" plan via Medicare part B in New Jersey. Again, that's not true. Boomer's Benefits is about gaining clientele. They're not about customer service.
HI Lisa -
Thank you so much for your feedback – it is truly important to us so we can address any mistakes made by our staff. Catherine’s manager has reached out to you on this matter. This is our busiest time of year, and our employees do indeed work long hours due to 64 million people on Medicare all needing to make plan changes within a 7-week period. She did let us know that in her urgency to respond, she did use the wrong first name in her email and for that we sincerely apologize.
In reviewing what happened here, I can see there is a buy back plan available but it is one that that we have chosen not to enroll any further beneficiaries into based on feedback from our clients. It appears she missed the setting in our software that would have made it visible to her. Her manager has shown her how to handle this correctly in the future. Our normal policy in this situation is to give you the plan name so that you can call Medicare or the plan directly to enroll. We wish you all the best, and thanks again for taking the time to let us know what happened.
They were absolutely phenomenal - helpful at every turn, especially my agent, Catherine Hatley! I think I got a much better result by working with them.
Every time I have a reason to call Boomer Benefits Customer Service, I have received quick answers. The service providers have always been helpful and patient and quick to research the answer to my questions if the answer is not 'at hand'. Todays service provider, Roni Robertson, was the same, helpful and patient. Thank you, Roni.
Appreciate the complete and balanced info provided by Kaylynn Poe. Helped me make a comfortable decision about plan and insurer choice. Not pushy, and let me process the content thoroughly.
My husband and I Had a great experience working with Bill Warren, he was knowledgeable, thorough and very patient took the quagmire of Medicare and made it very clear. We look forward to having longtime working relationship
If I could I would give a zero. I had contacted them and was working on a Plan G policy and help with dental insurance. When my policy with United was denied because of a shoulder needing attention I told Mr Garza I did not want to appeal and also wanted to forget the dental insurance. (We eventually purchased a different saving plan for dental.). Today I was reviewing our checking balance statement and noticed charges to the dental insurance company we turned down. When I spoke with them they admitted I was not informed about canceling the insurance. The boomer benefits company informed me they couldn't do anything about the charges for January and February. This is costing me $168.16 because of their mistake. They'll get their fees as will Mr Garza but it's ok to stiff us.
I have been following Boomer Benefits on Face Book for a few months. Just signed up with them for my supplemental plan. Feel confident I made a good decision with their help.
I worked with Cheyanne Kelley. She was extremely helpful, and very professional. I would recommend Boomer Benefits because of Cheyanne Kelley. I am from Thailand and have a heavy accent, but she had no problem understanding me. Again she is very helpful and professional.
They are very knowledgeable and patient. Medicare is very confusing when first starting it. Very very helpful.
Kelly Davis was great with helping me get set up with my Plan D. She was very knowledgeable, offered good advice and always followed up to make sure everything was in place.
Boomer Benefits has helped me several times in the last three years. Recently I spoke to Yesi one of there representatives and she showed me how I could be making a mistake by changing a part of my plan. I'm glad I called because I had no idea about a penalty she told me about. Thanks again Yesi and thank you Boomer Benefits. You guys are great!
Samantha Davis & Becca Jones are awesome! Confused on what supplement to choose? Ask for them! So easy!
As my husband was turning 65, I knew who to call, Boomer Benefits-Tyler Wall! Last year he helped me SO MUCH to understand Medicare and help me make the right choices for me. I have referred him to friends and will continue to do so. Thanks Tyler for being kind, friendly, and courteous to me and my husband, you know your stuff!
The main criterion in my life is the health of people close to me. Protecting yourself, your family and loved ones, and getting the best treatment and financial independence in the face of any unexpected events in life is extremely enjoyable in cooperation with Boomer Benefits. Life is the most precious thing for everyone. Boomer Benefits instrument of financial protection.
All materials are in terms that are easy to understand. After talking with Amy Boiling we felt very comfortable with the choices we were making. Thank you!
I've only been with the company a little over a year but the service I have received so far has been excellent. I have had a couple of different issues that I tried to take care of myself but couldn't so I called Boomer Benefits and they took care of both within a few short days. I would highly recommend this company to anyone who needs help with Medicare or supplemental insurance. Each time I have called I have spoken to a different person and every one of them has been professional and extremely helpful. My husband is soon to turn 65 and I will definitely have him sign up with BB.
Answer: We are licensed in 49 states, so yes, if you call our office at 817-249-8600, our receptionist can connect you with one of our agents who is licensed in that state.
Answer: Yes. Your Part B effective date is what kicks off your 6-month opportunity to get a Medigap plan with no underwriting.
Answer: The VA and Medicare coverage is separate, so you shouldn't have to show your Medicare card. Next time they ask, you should pose that question to them and find out why they are asking for information when VA hospitals generally don't need to bill Medicare for anything.
Answer: Hi Vicki, give our office a call and we'll connect you with one of Danielle's team who is licensed in your state and can help you with your options. We'll take great care of you!
Answer: Hi Paul, yes we help people with enrolling into Medigap or Medicare Advantage coverage, and if they go the the Medigap route, we also help them with setting up their Part D coverage. We limit our Part D help exclusively to people who have purchased a Medigap plan through us due to simple supply and demand. Otherwise, we can't keep up with the number of people needing Part D help each fall during the Annual Election Period when 60 million people are all trying to make their changes within a very limited window of time. However, anyone can join our free private Facebook group - called Medicare Q&A with Boomer Benefits - and there you can submit questions whether you are a client of ours or not. We answer general Medicare questions in this group all year round for anyone who needs help.
Answer: Hi Richard, we do assist our Medigap policyholders with finding their initial Part D plan, and free support in subsequent years with shopping those plans at annual renewal as well. So if you would like our help with enrolling both Plan G and Part D, we would be happy to assist. We do not offer Part D services to beneficiaries who bought their Medigap plan elsewhere, and that is a simple supply and demand issue - we literally cannot keep up with the demand for Part D help unless we limit that service exclusively to our Medigap policyholders.
Boomer Benefits is a licensed insurance agency specializing in Medicare products. We help Baby Boomers navigate their entry into Medicare.
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Hi Linda, appreciate your feedback. During the Annual Election Period from October 15th - December 7th, there are 64 Million Medicare beneficiaries who all need help in the same 7-week period. It is always our busiest time of year, with longer hold times because we get swamped with so many calls, especially in late November and early December. Our team works 6 days a week, nearly 14 hours per day during this period to try to keep up with the call volume, but we do return every call. I see that you called during that time and left a message and our team member did call you back but since it was at the very end of the election period, our callback time was running around 72 hours. However, since you are new to Medicare and still in your Initial Enrollment Period, the Annual Election Period does not apply to you and you did not have to make any plan decisions by the 7th. Now that the election period is over, there are no more delays in callbacks - you can get right through to a team member when you call. You have plenty of time to make a plan selection. We'll have a manager reach out to you today, and again we apologize for the delay during our busy season. Since you will face other Annual Election Periods in the future, whether you work with us or another agent, just remember to always call in the beginning of October and that will help you avoid any wait. We wish you the best and thanks again for sharing your feedback.