BooksyReviews 89

I always use services such as groupons, living social, giltcity, bloomspot and a whole bunch of other site to find good deals. When I came across Lifebooker, I was hesitant when they ask from my CC info but then I felt comfortable after the site states that my CC will only be charge once I receive services... guess what, one month after my cancelled appointment, the company used my card without my knowledge and debit my account for a cancelled appointment. Even though I cancelled the appointment with the salon, the entire amount - 100% was debited from my account because I did not cancel with this site. When I emailed them for a refund they told me that the salon debited my account, I called the salon and the salon said that Lifebooker debited my account. I called back lifebooker when the rep come on the phone and said since my account was already debited, they could not refund me. I hope the $24.75 was worth a potential long term customer. GOOD RIDDANCE... WILL NEVER, EVER USE THIS SITE... I wanted to file a small claims, but why give them free publicity...

Customer service is absolutely deplorable. I think this site may just be a scam. They're phone hangs up on you with no warning. Their reps tell you they will get back to you and never do and they obviously don't keep a thread of customer complaints because every time you call in you'd better know the last reps's name because you have to start over every time! Lifebooker also shares your phone number with the business without asking you and has you deal with them when they're done doing their job.

I'd give them zero stars if i could. I purchased Laser hair removal (LHR) from them. It was a $229 for 4 areas at European Skin Care Center in NYC. First I couldn't get the company to pick up the phone to place the appointment. When I finally did I went it to find a filty dirty office. 1. They didn't use a paper liner in between customers, just a dirty blanket. 2. They didn't offer we protective eyewear. 3. I googled the treatment when I got home and saw that I recieved IPL instead of LHR. I called the company and told them about it. They promised to get back to me. Noone did. I emailed someone named Ariane and she started to speak to the company on my behalf. After constant calls and emails Lifebooker decided to refund there portion of the loot about $80. Doesn't that mean that the admit that this was a less then perfect transaction? I was still out about $150. They won't do anything. I was told to dispute it on my credit card. Visa won't refund me because I paid lifebooker but European skin care center didn't service me properly. In other words I'm stuck. Unless I bring them to small claims court. Its been a disaster and I recommend sticking with groupon no matter how big the savings seem.

This review is for LIFEBOOKER LOOT, not lifebooker the online spa reservation system. The reservation system is great, undoubtedly.

For LIFEBOOKER LOOT I'd say only buy what you KNOW will be a good deal with a service or establishment you already TRUST. Getting refunds are only done via the owner of the establishment.

I, myself, just dealt with possibly the WORST cleaning service: My Smartest Choice (ny nj cleaning service). They not only didn't confirm, they cancelled my precious Saturday appointment (which I had to wait over a month for). They came the next day 2.5 hours late and without cleaning supplies. I said I would eat the cost of 1 and refund 5 full vouchers. They only refunded 3?

Once Lifebooker sells a deal it is up to the owner of the establishment to issue any refunds--Lifebooker has absolutely no weight in this process. And I am not sure how they choose these clients but there should be a better review process for choosing clients that are fair and equitable, as well as providing acceptable level of service.

Although Lifebooker Loot has been nice as far as customer service goes, they don't really fight for their customers.

When I've gone through Groupon, The Dealist, and other myriad deal sites (except KGB which doesn't respond to inquiries), I've never had a problem when I've had issues with their merchants. But Lifebooker Loot needs to change their model so that ultimately THEIR customers and not merchants can have a fair say when unjust business practices occur.