BooksyReviews 89

I worked with thses people for months, paid a bunch of money and they ended up messing up the import and then ghosted me.
I was working with a manager (javier), it was great. Then the schedule import came in wrong. He said he'd fix it then get back to me. He never does... stops responding to emails... I send a review to their system.
I get a person called Norbert to respond and he's on it... He then ghosts me...
I contact every email I have for them and I end up getting some money refunded but can't get the rest or them to respond.

My business had relied upon online booking for the last 8 years. Booksy bought the company that we were using and completely replaced their booking site and software with their own, drastically inferior platform. They stripped us of many helpful features and continually reassure us that 'at some point' there will be an update that might restore some of the lost functionality. Customers complain of being unable to book constantly (booksy is more concerned with capturing their information and spamming them than allowing them to book appointments with my business.) I'm waiting to cancel my booksy subscription, but in order to cancel you have to write them on chat, and then wait for a rep to call you on the phone, which has still not happened. They assure me some day that will have the functionality to let people cancel their subscriptions. Just another function you don't have with Booksy. I'm sure this business will fail within a year because they spent money to buy other platforms (RIP Genbook) and are hemorrhaging customers and seem universally loathed.

They took over Genbook with a horrible transition and support! We worked very well with Square payment processing and they refuse to connect to Square because they are trying to sell their own! They refuse to respond to our requests for support issues. After waiting two hours to get a person on their support line, she had a baby crying in the background and we could hardly hear her... she said: "too bad, I'm working from home and that is my baby crying, so it is what it is"! And then she put us on hold for 20 minutes to find an answer to our question... just terrible!

After years of use my beloved Genbook calendar system was bought out by a marketing system Booksy. My longtime clients downloaded the Booksy app at my request but then Booksy failed to provide ease of use. The system would continuously buffer and never get to the point of granting a confirmation code. One client videotaped her attempt to book through Booksy and SIX minutes into the process it still hadn't gotten her credit card information. What NEW client would have stuck with it after twenty seconds of buffering much less six minutes? Then, customers showed me screenshots of a message they received "this business is no longer available" when ALL of my appointments were available. This led them to believe I had closed. That was the day I canceled Booksy. The cancellation process is a nightmare. I'm still not out of their business DESTROYING clutches.

Hold time of 57 minutes to speak to a human regarding any questions. Clients trying to schedule receive an "error" message stating all fields must be filled. Even when all fields are filled. Clients are unable to schedule from a mobile phone unless they download the Booksy app, and then it does not confirm their appointment accurately. Clients trying to schedule with an American Express Card are unable to book an appointment. Once a client has been scheduled, they receive a confirmation message, but the message does not load onto their calendar. Unable to pull testimonials into my wordpress website. 12 years with Genbook with no issues, now there is nothing but problems with Booksy!

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Overall, horrible. I'm guessing their software was ok... I was told at one point that someone from their support team would call me to go over the software features, but it's been almost 6 months and that hasn't happened. I'm just astounded that a company, who is there to help people like me run a business, which is my livelihood, would completely drop the ball and LITERALLY SHUT DOWN THEIR PHONE SUPPORT.

Long time Genbook user, since 2009, Great service. Booksy acquire Genbook it's been a nightmare. Customer Service seems nice enough that's all they are is Customer Service. They can only do as they're told.
I've had multiple phone calls. Multiple chats multiple emails still not fixed. This is a game changer for any one running a business. Mess with someone financially whether intentional or not software And credit card processor is substandard.
Payouts are missing. Complete nightmare complete nightmare accounting!

I was forced over to Booksy by a purchase by GenBook. I thought about not going and using Acuity instead. But I decided to give it a try. UGH! Takes forever to get technical support. And the videos are clearly aimed at salons and not my type of business, which is alternative medicine. I had been using GenBook for 7+ years. They weren't perfect, but they had excellent customer service.

Perhaps Booksy is okay, but I have no way of knowing without decent tech support.

You can see the photo that I asked a question one afternoon and didn't get a reply. So I put some question marks in twenty minutes ago. NOTHING. Zip. Zero. Nada.

And trying to get signed up for their no-show protection? They keep asking me to do more things, but I don't know what. I've done all they have asked for.

They screwed up the name and I have been assured that it cannot be changed. So all of our reminder messages will have the wrong name on them? Seriously? They were the ones who messed it up and now it can never change? Wow.

Getting ahold of anyone for help is impossible. Getting answers is almost impossible. The support videos are a not funny joke. It takes many more keystrokes to enter or look at any information. About the only thing they got right was the database of patient names. But there is no way to access it or export it for use.

I am seriously disappointment. It's been a disaster. Plus it send an email for every schedule change to our CEO and there seems to be no way to shut that off either.

This is a not funny joke.

Jeff@ Edgewater

I used to be with Genbook for 12 years then one day out of the blue they transfered all my data to Booksy. They removed all the titles from my reviews which my customers have written that way now Booksy picked a treatment for each review a lot all them are incorrect! I have clients that were booked for Endermologie and Booksy software says they were booked for botox! I believe I'm entitled to my original reviews from genbook not this ones that have been altered by a robot. This software is not for Day Spas is for Barbers...

I had been with Genbook app for over 6 years, they were bought out by Booksy and it has been a nightmare, cannot access my client base or testimonials - so unprofessional and a scam! I am trying to cancel and I can't even do that. My clients can't even book sometimes it comes up error on the mobile.

What a PAIN. The site is so clunky that even after signing up, I was unable to actually confirm my appointment because it won't show where I am supposed to consent to a number of things, including personal data processing. In any case, I notified the person I was trying to do business with by calling to book an appointment. They said will now be looking at using a different platform because I was the second client to inform them of problems using Booksy to make an appointment. Honestly, to me, it looks like it is set up for hacking so you aren't sure if it is legit or not. I've attached screenshots. It doesn't matter if you click "Confirm" because you will keep getting the error message.

I WAS WITH GENBOOK BOOKING SERVICES FOR SEVERAL YEARS. NOW THEY HAVE BEEN BOUGHT BY BOOKSY WHICH SUCKS! I AM SORRY THAT I WAS UNABLE TO GIVE LESS THAT 1 FOR A RATING.

I've had mostly good experiences using Lifebooker. It has helped me find cool new hair salons, spas, etc. at a discount. On a few occasions, I've encountered some less than stellar places, which leads me to believe they don't check out the merchants before signing them on. When I did need to ask for a refund because I couldn't get an appointment using a Loot certificate, they put the money back in my account even though the 24-hour refund period had passed. Stay on the safe side and use Lifebooker to visit businesses you trust.