BooksyReviews 89

If I could give them less stars, I would. I bought a voucher for laser hair removal and had a horrible experience with the company... tried to get a prorated refund for the unused sessions, and was furious with their customer service rep by the time I hung up the phone. Tried email (see below) and they offered me a credit on my account. After the sub-par services provided by the practice and the horrible customer service at lifebooker, why would I want a credit to buy more vouchers from them? Here's my last email to them...

Hi Jenna,

Per our conversation on Monday, the bottom line is you're selling vouchers for a practice that is providing sub-par care/services and I would like a refund. It's not that I HAVE to see Kathy, I want a refund because everyone left at that practice is providing sub-standard services. The only person who seems to have had any expertise, Kathy... is no longer there.

Your account credit is one of the most ridiculous offers I've ever received. THAT WOULD REQUIRE PURCHASING ANOTHER VOUCHER FROM YOUR COMPANY FOR WHAT WILL PROBABLY BE ANOTHER SUB-STANDARD SERVICE PROVIDER. WHY ON EARTH WOULD I EVER WANT TO CONDUCT BUSINESS WITH YOUR COMPANY AGAIN?

I've been in the sales/customer service/marketing industry throughout my career and anyone with a basic understanding of this, knows that customers aren't expecting companies to operate without problems... what they want is companies that excel at resolving them. THAT is the definition of GOOD CUSTOMER SERVICE, and THAT is what brings a company success. You should take a look at how a company providing similar services is operating... LivingSocial is hugely successful. If I had experienced this problem with a voucher I purchase from them, they would have offered the refund and probably even apologized for the terrible experience I'd had.

The only recourse I have at this point is to share my experience on social networking sites and hope someone will read it and avoid wasting their money on your vouchers. My posts will be up before the day is done on Yelp and Facebook. It's too bad really... I think your company is founded on a great idea, but your execution of the idea is lousy.

Sincerely,
Maria

This website is such a hassle. If you realize how it works in the first place, the whole system makes no sense. As well as the fact that if their app malfunctions, which it does a lot, and you are at your appointment getting ready to read the vin code and it doesn't work, then you have to awkwardly sit with the merchant... Another bad thing about this website is that they don't refund your lifebooker money? I think it's a well put scam in my opinion. Too much control from their behalf...

I thought Id try LIFEBOOKER since I always have good experiences with GROUPON. I had a TERRIBLE experience. I dont see an entry for the service I bought coupons (or 'Loot') as they call it... for IN THE ZONE DELIVERY - STAY AWAY FROM IN THE ZONE DELIVERY! I cannot stress this enough.

First you pay for these coupons and they give you a discount on the Food service. But you have to register for trhe IN THE ZONE DELIVERY online and use one of the coupons to do so... WELL - 1) It tried to get online to them for a full day to no avail - their site wasnt functioning properly. I SHOULD have stopped there. I called them. Not able to get a human... tried a few times, even left a voice message. Nothing.

The next day I figure Ill try again, maybe they were having tech troubles... I get on. I have to make out the menu that I want for the week - so I do this. It takes time.
I get a reply on my email confirming each meal I ordered for the weeks worth... each day. So i think - Great! Im in business...
NO. THE FOOD NEVER CAME!

SO then I try calling them to let them know - again - nobody gives a damn - I contact LIFEBOOKER and tell them I want a full refund. I'm not using this business... Im not going to get their food - I SEE they are not together, am I going to trust them with food I put in my nouth? NO WAY.

SO LIFEBOOKER says they'll look into it for me...

What happens... LIFEBOOKER tells me they'll only refunf me HALF of my money - since I USED THE COUPON NUMBER to log into the system for IN THE ZONE DELIVERY... OF COURSE I DID! How was I to register to get my food? That never came?

And then THEY finally give me a contact at ITZD... and THAT guy tells me its my own fault the food didnt come because I put a hold on my deliveries WTF?

So I explain to him - no... I didnt. And moreover I have had nothing but trouble communicating w this company and I no longer want their food - No service has been provided, therefore I want my refund whoever is giving it - them or Lifebooker... I want a FULL refund.

They are insisting they arent going to reimburse me even though Im not using them? NOT SO SMART. I plan on letting EVERYONE know to STAY AWAY FROM IN THE ZONE DELIVERY and frankly - LIFEBOOKER should pay me back my full amount knowing I am not using that service and discontinue working with that company.

I called my credit card company and opened a dispute claim.
Save yourself any problem and dont go with these people

Steer clear of Lifebooker and go with more reputable experience flash sites. Lifebooker has much to learn from Groupon and Gilt. They need to screen the businesses that they work with.

I bought a coupon for a new business in NYC, Wanna Glow. It was a new business so the yelp reviews were fine.

Lifebooker must have been the first site that they offered their coupons through because the bad reviews rolled in. It was impossible to get an appointment with them. Then they would schedule an appointment after the "loot" expired and tell you that you had to pay $200 in addition to your loot. What a joke.

I did have a positive experience initially. I booked a few haircuts at a discount with an excellent hairstylist. Unfortunately, after a few months, the price of the haircuts went up significantly and I couldn't afford to get cuts from this stylist any more.
Let's move on to my most recent, horrible experience with Lifebooker. I purchased a deal for 2 facial treatments. The company began racking up terrible reviews after offering the deal and it made me hesitant to go there considering they would be stimulating my face with electrical currents. I asked for a refund, or in the least, a credit, because I didn't feel comfortable going there. The company had also marked my voucher as redeemed and I had only realized this after I got a email reminding me to use my voucher. That seemed pretty shady. Lifebooker refused to even give me a credit for the deal which was 85 dollars! This is not just chump change for me. I was very disappointed and told the rep for Lifebooker that I would never use their services again. Research the company very carefully before you buy a deal because you won't see your money again if the deal goes sour.