BooksyReviews 89

I haven't used Lifehooker and yet I get daily emails from these scumbags and unsubscribed 4 times and still get their junkmail. I've resorted to nasty emails which got an apology with a promise to rectify the situation and am still getting their junkmail flooding up my inbox. I wish someone like Anonymous would flood their servers and crash their service once and for all. Whatever happened to making an honest living?
Whatever happened to integrity?

This company does nothing to protect the consumer.
It's hard to reach them via email or phone and when you do, you receive poor customer service and short responses. I just had someone cut me short to say have a good day and hang up while I was only explaining the issue. I could see if I was heated that might make sense but not at all. They have done nothing to alleviate my issue and only point me toward the business. I guess good for them that they got my money, but I got nothing in return.

I bought a teeth whitening on Lifebooker for $129 and in the process of making my appointment, I had a horrible customer service experience with the dental office (wrong time, no call backs, rude man on the phone.) After three unsuccessful attempts at making the appointment, I asked Lifebooker for a refund. They refused to refund me but gave me $129 "reward dollars," which is essentially lifebooker store credit. I decided I would purchase a birthday gift of a massage for my boyfriend with $60 of the reward dollars. The appointment making interface is so horrible that I had trouble with it. I checked the box that said "use reward dollars," and stopped what I was doing to email Lifebooker to let them know exactly which massage I was trying to purchase with my reward dollars to verify that it would process correctly. I got an email response that said it would be "no problem to use my reward dollars" for the massage. When I arrived at La Nee Thai massage with my boyfriend a couple weeks later, to my embarrassment, the owner had NO IDEA what Lifebooker was. Lifebooker is supposed to offer these services at a disounted rate, but La Nee charges the same exact amount ($60) per massage. Needless to say, I had to pay for the massage again. I called and spoke with a countless people at Lifebooker, emailed and spoke to the manager twice (after she failed to return my promised call back) all she could say was "we're sorry." She refused to refund me saying it's against policy. No one there has any idea what customer service is or how to run a business. So now I still have the same original $129 "reward dollars" sitting in my lifebooker account that I will never use because I don't want to go through any more BS with this awful company. They are absolute crooks. I'm taking them to small claims court.

I have used Groupon, Living Social, Gilt and numerous other similar daily deal sites in the past. So, I have decided to give Lifebooker a chance and purchased a deal for 2 separate sessions of partial highlights, a cut and a blow out. I went to the first appt and absolutely hated it. I felt like I was not treated as a regular customer because I had bought this deal. I called Lifebooker and spoke to Andrea who said that she will contact the salon and email me with the results. A couple of days later, Andrea had emailed me to say that the salon had refused to refund the money for the unused portion of my deal since "the services have been already rendered" WRONG! The services have been rendered for the first appt, not for the second! Andrea had "thoughtfully" suggested that I resell the voucher (which is in my name! DUH) or give it as a gift to a friend, now why would I want to subject anyone else to poor service? I have emailed Andrea and Lifebooker and NOTHING! No response. Now, what kind of a customer service is this? What kind of a company is this that does not care about having return customers? I get better customer service at a bodega down the block, than at Lifebooker. IF YOU EVER HAVE A PROBLEM WITH A VENDOR, DON'T THINK THAT LIFEBOOKER WILL ADVOCATE ON YOUR BEHALF OR ASSIST YOU IN ANY WAY.

Such a scam. I have booked several appointments and clicked to have my Lifebooker rewards used for the services and that message never gets to the spa/salon so I end up paying full price versus saving $10. I booked a blowout last week for $40 and when I got to the salon, their regular price was actually $25. Because I booked with Lifebooker, I was charged the $40 versus the amount I would have paid by just working with the salon directly. What a joke site.

I strongly feel that Lifebooker attracts the worst salons who are trying whatever they can to get business. I have had three experiences all bad. First was with Hollywood Tans in Brooklyn doing the Brazilian Blowout. They refused to give me an appointment after I bought a Lifebooker from them. I would call and say I wanted to book an appointment they would ask when I wanted to come in then they asked if I had any vouchers then all of a sudden they didnt have anything available and they would get back to me (never did so I got a refund). Second was Confidence Salon they rushed through the Keratin and did not properly flat iron my hair to seal the Keratin in. Then they they tried to charge me an extra $20 because I have alot of hair. I waited several days to wash my hair and when I did my hair looked exactly as it did before. I complained they did nothing and neither did Lifebooker. Third and last time at Val El Salon another rush job in and out in a little over an hour. Sorry but that is too fast they did not take the time again to flat iron my hair and were very stingy with the product. When you complain to Lifebooker they do nothing they also blocked me from leaving reviews after I complained. If you want to find out the truth look on review websites because Lifebooker reviews always favor these sketchy places. Stay away. Use Groupon much better businesses on there.

LIfebooker is a terrible, terrible company. If you get your loot and use it and have no need to contact the company, you are probably okay, but if you have a problem, watch out! Arienne (the person who handles problems or refunds) is a horrible excuse for someone in customer service. She will tell you she will refund you, and never do it. When you call back and get her (after 40 or 50 tries) she will start talking to you, then hang up on you (she hung up on me 6 times, just when I was in mid conversation, as in "Oh, yeah, sorry I didn't get back to you, I was just about to... Click" she never calls back. Sends emails saying she will resolve your issue, and never, ever, do anything. She is not a nice person, and I am so sorry I ever had the pleasure of speaking to her or doing business with Lifebooker. I have spent thousands on their site, and had hoped for a little courtesy. Not with Lifebooker. Not with Arienne. If you look around online, you will find many reviews of how horrible she is.

If I could give it a zero star, or even a negative star I would. Please all- avoid this site like the plague. I wished I had read sitejabber before I actually purchased something from lifebooker.com. They are crooks of the lowest kind and have very to no customer service at all!

I have purchased a deal from them. Noticed that my credit card was charged for the deal, I went on the site to use the "loot". Turns out it was there. I emailed them, and provided them with the information. They immediately emailed back asking for my name and the deal information, I did so. Then after a week, I decided to email them again since I haven't heard from them. Nothing, nada, zip. Finally, three weeks later, I decided to give them a call. Their automated system puts you on hold for a period of six minutes then rings, and you're back to square one, "for customer service, press 1" URGH!

Since there was a name attached to the first email, I went ahead and select #3 to get to that particular person, the phone rang once and went straight to a very vague voicemail that said, "Please leave a message after the tone". WTF?!

Needless to say, aside from putting this on sitejabber to "AVOID AT ALL COST" to the whole world, I regrettably will be filing a distribute with my credit card company to see if I could get a credit on my account.

Sucks.

Purchased haircut & blowout with Styles by Leah. No restricting conditions for appointment given on certificate or LB website. When I called her for an appointment, she said it the service only available three particular days a week, which are days that because of my work sched I cannot get there between her available hours. After failing to negotiate a time good for both of us, I called LB and requested a refund. The rep said she'd have to ask Leah, would get back to me in three days. That was ten days ago, they haven't responded to that call, to two emails, or to a message left on their support line, which they do not answer. I have asked Visa to reverse the charges, and will report this as fraud to the consumer protection agency.

I asked for a credit - just a credit NOT a refund - for a recently expired deal I had purchased. My 95 yr old mother was very ill and I was the caretaker, she lives in another state. They would not respond to email sent to customer service and forget trying to get someone on the telephone. You'd have a better chance of winning a multi-million dollar state lottery! After sending an email every day for nearly a month and threatening to contact the state attorney general I get a reply saying they don't give refunds. I distinctly did not ask for a refund. I started the email campaign again to no avail. The owner pretends to be the "customer service" supervisor. This ramshackle rip off company actually operates out of an apartment in Brooklyn, NY. And the owner uses the name Brittany. Most of the "deals" are at substandard businesses. Do Not Use Them!

I used to be an avid client of Lifebooker until earlier this year, when I purchased two Lifebooker vouchers for Soca Motion classes and after calling and writing the merchant repeatedly to schedule the classes and receiving no response, I contacted Lifebooker for a refund and was told, basically, that it was not Lifebooker's problem.

I filed a report with the Better Business Bureau, and I intended to blog and write on review sites about Lifebooker's policy of "screw you—you buy from us and you're on your own", but I decided to just take the $14 loss and never patron the site again.

I pre-paid a massage from a place called Tranquil Touch in Valley Village, CA. Two months later after repeatedly not getting return calls and having my appointment cancelled on me TWICE at the last minute I finally decided I wanted my money back. I have both emailed and called Lifebooker to complain and attempt to get a refund. To date neither the massage place nor Lifebooker have responded or returned my money! Don't take the risk! Other sites with the same good deals have a better reputation for customer service in instances like this.

I have gotten a couple good deals through this website, but I was scammed when I bought a home cleaning deal from First Choice Cleaning. No one ever came to the appt, and forget about a return phone call. Lost $80 and Lifebooker refused to refund it, even though they were endorsing a faulty product.
I would consider buying thru the site again if they remedied the situation, but so far no one has returned my phone calls or emails.
Despite the good deals I've gotten on hair cuts and a couple other services, I have a bitter taste in my mouth from this site; it only takes one bad apple...

The worst customer service ever! They work with crappy business owners without looking into the business. Once i bought a deal for a massage and when i arrived to the location, i realized the massage was performed at his own house (in getto Korea Town area). He had birds flying inside his home... i am not lying.
The other time, i bought a facial deal and this lady was rude, lying B. She made me wait 20 min outside of the building (she had the door locked from inside and did not pick up for phone for 20 min). I was mad... when she finally called me back, she didn't apologize at all but told me that i have to wait 15 more min! I left the business and called lifebooker customer service. I made 3 phone calls and sent maybe 20 e mails. Still waiting to hear back from them. Do not ever use this website! Groupon and living social seem like they def do more research before they work with any of these small business. They also have 10 times better customer service. I have been waiting close to 2 months to resolve this with lifebooker. No need to say i am done with them forever. Last time when i heard from Lifebooker, they told me that NoHo facial told them that i showed up late to the business and they were still trying to honor the deal with me but i refused to do it and went home, which is obviously a complete lie! I still have the voice mail she left me after i left, telling me to come back because now she's done with the previous customer who showed up late for her app. Of course i told this to lifebooker and they said they will look into it. It's been a month since then. No word from them and they do not respond to my e mails or phone calls.