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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I am very satisfied with my recent experience with BooksRun. I sold my textbook to BooksRun and the process went well and I got paid quickly. Thanks BooksRun!
BooksRun had the title I was looking for at great price. Fast shipping. Book in great condition as described.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
It was very easy to sell my book to Booksrun. Free shipping. Got my check in a couple of weeks. Quick and easy!
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
I am extremely pleased with my purchase from BooksRun. My book was exactly as described and arrived earlier than expected and was expertly packaged to prevent damage in transit.
I would definitely purchase again from BooksRun and recommend others do the same.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Ordered 2 nursing books that came in excellent condition. Shipping was faster than I expected. Excellent place to order books and look forward to making future orders!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I just scanned over 200 books that very fast movers on Amazon, and booksrun only wanted 3 books and offered 1 dollar for all 3.
Compared to powells. I scanned 200 books of fast movers and they offered me 40 cash or 80 store credit for 40 books.
This really was a waste of time. And considering the app isn't working very well, and pair that with the website being clunky.
It's just not worth spending 2 hours getting everything accurate scanned and read by your subpar system for 2 bucks.
Powells, sbyb, ziffit, piggy book, all have an easy interface that works great. 20 minutes to scan a couple hundred books and usually an offer around 20 bucks from each company.
I'm I'm the 5th year in bulk books and booksrun is a very soft hit or miss.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Got my book in perfect condition in a short amount of time. Will definitely buy here again.!
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
I ordered the book, they emailed me 3 days later when it had shipped. It arrived a few days later, in sound condition. This was my first order from BooksRun.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
The books were in the condition as described and packaged well. Thank you!
Thank you for your support! We really appreciate it! - BooksRun Team
BooksRun made the entire process easy and quick! This was not my first time using them, and their service has always been great!
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality always! - BooksRun Team
Great price! My only complaint is no envelope to mail it back
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
This was my first experience with BooksRun and am happy to join the ranks of other satisfied readers. Both books were in very good condition and arrived in a timely manner. Thanks.
You are very welcome! It was such a pleasure to do business with you! - BooksRun Team
Easy to complete online. Fair buyback price for the particular textbook I returned. Payment in a timely manner.
Thank you for your support! We really appreciate it! - BooksRun Team
It was very easy to ship back the books and I received a check within a couple of weeks.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Seller prices are great but at times BR downgraded the price of some books when the books were in excellent shape. Other companies don't do that so I use them more often.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The way that BooksRun handled my order was excellent! It was valuable, timely, and the book came in the mail in even better condition than I expected. Thank you!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The book was affordable, came quickly, and appears to be brand new. I definitely plan to get my books here in the future.
Thank you for sharing your experience with us! - BooksRun Team
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team