BooksRunReviews 3,047

This company reminds me of the storage facility I just left. Corporate scum. They pay you less for any slight or minor blemish. Even when you grade your book at acceptable they will find a way to pay you less. A true nickle and dimer corporation. Plus they're website frequently gives error messages for too many searches even if there are only around 5 to 8. Customer service is canned soup. Maybe spend less money on dopey grapics and focus on you're customer base. Too bad because we were both profiting

I don't usually sell my books, but I sold my senior's mostly unused history textbook to Booksrun, since they quoted $48 (new $150) for Used-Very Good (on June 10). My daughter had written her name in small writing in the inside cover (I whited it out) and had highlighted a few sentences on ONLY 2-3 pages of a several hundred paged book. After reading their conditions, I thought Very Good reflected the condition of my book.
I received an email that they downgraded it to "acceptable" on June 23 and only paid me $38 ($10 off). I emailed customer service to ask for proof of why they downgraded and didn't hear back so I emailed back on July 10. I got a very nice response on July 13 saying they carefully inspected and that was their decision. They asked if I had photos. Unfortunately I didn't take photos and responded back that I'd like to see why they downgraded it, since it didn't make sense. I heard back on July 25 with another very nice email that they already sold the book, so they can't give me details and offered me a 7% credit on my next sale (nice thought, but then I'd have to do future business with them). (Where are their photos of the book?) Maybe they consider even one highlight in the book as "acceptable."
Just make sure you if you use Booksrun, that you save proof of your book's condition and you ask them any questions you have on the condition you choose. It also could take a while to hear back from customer service if they are swamped.

They said the ISBN on my textbooks don't match what they're looking for but I sent them knowing they matched and then they quoted me less so I'm only making a couple of bucks through the entire process and then I was going to ask for a return but they do not cover the shipping. I will not be going through them again, terrible system and not worth it.

Great quality. Very easy to order my books needed for dental hygiene. A lot cheaper than buying from the school. I would but again using the site.

The book is complete, it not glued together, so it not easy to reverse the pages? I need to use something to put together. I hope Ican save their book very good.
Despite not having replacements in stock, the customer service provided a prompt and satisfactory solution by offering a 25% discount, showcasing the service