On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping great prices easy to find books with great quality! Such a lifesaver.
The book was exactly as described and arrived in good condition. Shipping was quick. I would definitely order from BooksRun again!
We are happy to hear that you liked the item! - BooksRun Team
I got my check pretty fast and it was for the amount estimated. Very happy with the service.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
We are glad to hear that you are happy with the item received! - BooksRun Team
The book was in very good condition. That is how it was rated on the website and it was true.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
BooksRun was accurate on the time I would receive my payment for selling my book. The shipping process was easy and directions were clear on how to ship.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I ordered a gift, then tried to cancel it within an hour or two when I found it was a duplicate. The staff of this company responded to me about 3 weeks later- long after the book was delivered! There was no way to cancel the order and get reimbursed.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The book arrived in a most timely manner, and was in perfect condition. And the price was great! I'm most pleased with my purchase and would highly recommend BooksRun!
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
My buyback experience was hassle free. It was completed in a timely manner.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Fast shipping, great condition. Easy to buy from. Would use this shop again.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
The condition of my book was better than described and arrived sooner than expected. Great customer service is so rare. I'm glad I found this gem called Books Run.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
I don't like having to send you an email stating that I've printed my own mailing label.
No others that buy books require that.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I would love to help you, however I order so many books, from Abe Books & other places, that I do not keep track of them once I receive the book. The related emails are trashed. June 27, is so long ago. Now if you told me its' name, I would be able to the you the story.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
The book arrived early, was beautifully, wrapped to protect it, everything went smoothly and handled as they mentioned it would
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
My book was fairly priced, arrived quickly, and was in good condition. I'm a happy customer!
Thank you for your support! We really appreciate it! - BooksRun Team
I got paid the amount I was expecting and in a timely manner. I never know what books are going to be downgraded and I end up getting paid less than expected.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
Positive and professional. Thank you for your excellent service and very quick response.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! That is really nice to hear! - BooksRun Team