On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Picked up a few titles that my son needed for fire academy in amazing condition and superbly low prices, too. Ordered on a Thursday night and they arrived on Saturday, well in advance of the Monday start time for his classes. The books have endured quite well and are sure to remain the foundation of his fire library as he advanced through his career. Many thanks for such stellar service!
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Ordering was convenient and the pricing was reasonable. Some of my books marked like new actually had bent pages and highlighted text.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
This was a great and easy way to sell one's textbooks!
Thank you for sharing your experience with us, Sandy! - BooksRun Team
I gave 5 stars excellent a half dozen times please stop sending these requests
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Love it! Have been using them for around 5 months! Always a good company to work with.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
The book was exactly as described, and shipping was fast.
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Although we may see things around us and pay the slightest bit of attention Cal Thomas sees them and writes about them in such detail you get caught up in his fascinating writing. It is difficult to put his book down.
Thank you for your positive review, David! We are glad you liked our services. - BooksRun Team
The book was delivered quickly, and in the promised condition. I could not find this book "Angel Unaware " by Dale Evans Rogers anywhere else, so I was excited to find it on this site
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
BooksRun made it extremely easy to see exactly what price you would get for a book. The prepaid shipping label made it easy to box up and ship out. We received notice of delivery and a check was issued and arrived within a few weeks.
We are pleased to have you as our customer! - BooksRun Team
Very satisfied. Quick delivery. Would purchase from BooksRun again.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
I ordered a book from an online retailer and received the book with a large Booksrun sticker on the back. After complaining to the company directly nothing happened. Then I wrote a negative review and they responded. They refunded the me the entire purchase price and so overall, I am happy with the experience.
I ordered a history book and received a book about training dogs. I am sending it back.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
From beginning to end the experience was so simple from obtaining a price for the books to obtaining the shipping labels to arranging a pickup and most importantly the payment was received in a very timely manner.
Thank you so much for the positive review, Tony! - BooksRun Team
Book arrived quickly, condition was better than described -- seller stated book was a paperback in Good condition, however, it appeared to have hardly even been read. I enjoyed reading it and have passed it along to another reader.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
First time ordering through BooksRun. Book was in perfect condition and arrived sooner than expected. Packaging was environmentally friendly that was easily recyclable.
Will definitely order from BooksRun again.
Thank you for your review, Susan! We really appreciate it! - BooksRun Team
The book arrived earlier than the anticipated time. It is in good condition.
Thank you for the great review, Katrina! Hope to see you among our customers in the future! -BooksRun Team
Great Experience……very fast and easy! Packed the books, pasted the mailing label and got the money that I was promised.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team