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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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All around good transaction
August 1, 2023

Smooth transaction and lived up to pricing offers that were made during the quote process.

Date of experience: August 1, 2023
BooksRun S. — BooksRun Rep
over a year old

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Georgia
1 review
0 helpful votes
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I have an order right now that you have 37 1 1-808 I need to know what's the update on that order

Date of experience: August 1, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for the review! Please contact us via email, chat or phone to resolve the issue. - BooksRun Team

Texas
2 reviews
0 helpful votes
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Not real happy with the offer
August 31, 2023

I bought the books originally for quite a bit, but was literally offered next to nothing for them. I wasn't real happy with the offer, but I was needing them gone. I will not be buying any more books, lesson learned.

Date of experience: July 31, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Washington
1 review
0 helpful votes
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Book arrived as described
August 1, 2023

Seller let me know when the book would arrive. It actually arrived a few days ahead of schedule.

Date of experience: July 31, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Wisconsin
2 reviews
0 helpful votes
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So pleased
August 1, 2023

My order came fast & in good shape, nice that y'all check in on customers to make sure we're satisfied.

Date of experience: July 31, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Florida
1 review
0 helpful votes
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Excellent service
July 31, 2023

Quick shipment, arrived in good shape. Will use again

Date of experience: July 31, 2023
BooksRun S. — BooksRun Rep
over a year old

We are glad to hear that you are happy with the item received! - BooksRun Team

District of Columbia
1 review
0 helpful votes
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No reply at all
August 30, 2023

I had an issue with an order I placed last week. I mistakenly added insurance to it. I tried to find a way to reverse that, but couldn't, so I canceled the order. However, I am now being told that the bonus code in the canceled order cannot be re-used. I submitted an inquiry, and have heard nothing. I have a box of books sitting here waiting for a bonus code. Awful service on your end!

Date of experience: July 31, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Tennessee
1 review
0 helpful votes
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Got ripped off
August 30, 2023

The book I purchased was a gift for my husband. After receiving it, he pointed to the price sticker on the back. I had paid more than double the sticker price! Buyer beware!

Date of experience: July 31, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Kansas
1 review
0 helpful votes
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GREAT Book Services
July 31, 2023

I ordered my book from BooksRun, the price was lower than competitors, it was mailed fast, AND I was able to sell it back to BooksRun for a fair price. SO easy, SO fast! Thank you :)

Date of experience: July 31, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Not much to say-- ordered two books and they came quickly and in good condition. Very uneventful shopping expereince, as it should be.

Date of experience: July 31, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team

Tennessee
1 review
0 helpful votes
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Compulsive reader
July 31, 2023

Excellent. Received books sooner than I thought I would.

Date of experience: July 31, 2023
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Great seller
July 31, 2023

Ships quickly, item better than described. Thank you

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Florida
1 review
0 helpful votes
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Feeling cheated
August 29, 2023

I've used your service twice now and both times, the amount I received was less than quoted. The last book I sold to your company, was never opened and therefore was basically brand new and I received less than a "fair" price.

Date of experience: July 30, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

India
1 review
0 helpful votes
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It was very efficient
July 30, 2023

It was simple and I didn't need to buy the book for $100. I am taking a summer course and I got to rent it for a reasonable price.

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

Arizona
1 review
0 helpful votes
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Delivery was great!
July 30, 2023

Order arrived faster than expected. Very well packaged, too

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team

Tennessee
1 review
0 helpful votes
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Satisfied
July 30, 2023

I am very pleased with BooksRun, has been a pleasure dealing with you over the years.

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

New York
1 review
0 helpful votes
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Excellent!
July 30, 2023

Thank you for purchasing my grad school books in an organized and easy shipping process! The process was super easy and fair.

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

We are so happy to be of help to you! Hope to work with you again! - BooksRun Team

New York
2 reviews
0 helpful votes
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Great service!
July 30, 2023

The book is just as described, and shipping was very expeditious. Thanks and recommended!

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Colorado
1 review
0 helpful votes
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Review
July 30, 2023

I Ordered the book.
I Paid & it was sent & arrived in
Good condition.

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Arizona
2 reviews
0 helpful votes
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As Promised.
July 30, 2023

Bought some used books, they arrived as promised, as described.

Date of experience: July 30, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

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