On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering was easy. Books were shipped quickly. Appears shipping back at the end of the semester will be simple.
Grad school is expensive; especially since I'm paying out-of-pocket. I live five hours away from my school's nearest campus, so the bookstore obviously was not an option. I compared prices between Amazon, BooksRun, and Etsy. Not only did BooksRun have the best price, the quality of the used textbooks and the time of delivery were great. I'll definitely order again next semester!
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Easy to use website and cheap prices. Book arrived home quickly and in great packaging. Will purchase from here again.
Thank you for sharing your experience with us, Luisa! - BooksRun Team
Fast delivery what a bonus! I have already read the book, thanks for wanting a review.
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Book arrived in very good condition. Hope to do more business with you soon.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Fine experience. No problems no delays. Book arrived in great condition
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
I have sold books to Booksrun several times and each time its a painless experience. Payment is quick and reliable. This is an excellent company to work with!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
I received a book in significantly worse condition than described. The poor packaging may have contributed to the damaged spine, but the numerous folded pages were obviously a pre-existing condition. I attempted to contact customer service three times about the issues but never received a response.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Great process. All went as it should. Priced book for sale online, shipped it in and received payment quickly. Not much else to say.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
My book came quickly and was in great shape. I would definitely order from this company again,
We are pleased to have you as our customer! - BooksRun Team
I was very pleased with the fast and reliable service. The book was as described. It was packaged nicely and arrived in very good conditioned.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Accepted more books than another service I had tried.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
After the mail delivery service lost my package, BooksRun worked diligently to resolve my issue. It took time and patience, but they were able to settle my problem in a professional, kind, and satisfactory manner.
Thank you for the great review, Shanda! Hope to see you among our customers in the future! -BooksRun Team
Thank you for sharing your experience! That is really nice to hear! - BooksRun Team
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
The book was in great shape, until I looked up my order for this survey, I forgot that it wasn't a brand new book. The price was good as well and it arrived in a timely fashion.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Such an easy and fast experience to sell textbooks through BooksRun! The process was so simple and my payment was received quickly.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Fair prices offered by BooksRun. So easy to use the app. Quick payment
Thank you for your positive feedback, Margaret! - BooksRun Team
Easy to find what I was looking for. The delivery was fast and the book came in great condition!
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team