On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The books arrived in good condition and pretty quickly. Very easy!
At first, I was skeptical but I took my chances with BooksRun since my old textbooks had been sitting in my room for over a year. The process was very easy and I received the money I was promised in a timely manner! I will most definitely be working with BooksRun in the future.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
The book came in good condition. I would use this service again.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I sent new books, they took as old one.
They claimed need plastic cover, in fact many new books without any cover.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Books very good - as described. Packaging could be better. Plastic wrap resulted in one book having corner bent in. But that is more a suggestion than a complaint. Pleased with result.
Thank you for sharing your experience! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Good price for my book. Process was simple and I received payment earlier than expected.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
It's been a month and I still have not received a check. They said the absolute latest would be Sep 1 and it's now past. If your looking for fast payment I would not recommend that is if my payment arrives at all.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I had a beautiful book to sell but no one on the typical selling sites were interested. Then I found Booksrun. The process was amazingly simple. I'm glad there's a place for these valuable books to find a new home.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
The process of selling my books went smoothly. I was paid in a reasonable amount of time.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Tried to use their sell program and sent 4 books for them to buy from me and they only paid me for 2 books and listed as "not having received" the other 2 books. They gave me no option to have them returned to me and will not respond to any of my customer service inquiries and their chat feature on their website has over 1 hour+ wait. Very poor experience. Would not recommend.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Happy with the efficiency and care of this company! Thank you!
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Product received as described at a reasonable price! Appreciate your availability on abebooks.com!
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Book was accurately described; speedy and safe shipment. Could not have been better. Thanks!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Exactly what I was looking for. Beautiful book in wonderful condition. I am very pleased with this smooth transaction. Even arrived early. Would recommend this seller to everyone.
Thank you BooksRun!
You are very welcome, Brian! It was such a pleasure to do business with you! - BooksRun Team
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The book I ordered was in the condition that it claimed to be and response time from order to shipping was very fast. Would recommend!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Amazing deal on a book that would ordinarily be out of my price range. Great quality, fast shipping - couldn't ask for more!
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
The book I ordered from AbesBooks.com on July 24,2023 was sent to me by BooksRun on July 28,2023. It was The Red Canoe by Anne Yvonne Gilbert. It was noted as being in Very Good Condition when it left your store. On its way through the delivery system the book's binding was badly crushed and the thin plastic envelope did not protect it at all. It resulted in damaging every page and making the book hard to open up flat to read. I wrote an email saying all this with PHOTOS on the very same day, July 28,2023. I never heard back from BooksRun. BooksRun sent a request to comment on your service, but there was not a place to describe what the condition of the book was when it arrived and unlike today's request for a review the first one had only good descriptors to check which was not what I needed. I am sorry you did not respond to my first email at all. Perhaps special hardcover books need more rigid mailers to protect them, and more responsive book sellers!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Easy way to make some money on your used textbooks! The payout is prompt and reasonable.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team