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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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I purchased a book that required a connect access code for the class with no prior knowledge of this necessity. When I reached out, I was told that the seller didn't include that there would be an access code, so I was basically out of luck. While I can wrap my head around BooksRun's reasoning, I didn't know to look for this code so it doesn't seem fair that an already exorbitantly expensive (frankly inflated) product should come with a hidden cost that I'm forced to eat in this manner. As a student, I'm not exactly cash strapped. Purchasing a book once requires budget navigation and this situation has put me in the position of having to purchase a book twice with very little apparent sympathy from BooksRun. The two star review is an act of generosity.
Never received my order. Wrote so many emails but no response. Its hard to reach CSR and when I talk to her she said money will be refuned but never got refund so finally have to file a dispute. They are cheater and fraud company so never trust this site.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
My experience was fast and easy. The only disappointment was the buy back value given to some rather expensive college books.
Thank you for sharing your experience with us, Jocelyn! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Getting a quote, sending books, and email communication were all great. However, I never received the check for payment. Perhaps it was lost in the mail?
Update: Representative reached out to help resolve this issue. A new check was sent expeditiously. Thanks!
Prompt acknowledgement of order, clear communication, as well as fast shipment and delivery. BooksRun never disappoints.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
I found a book I've been trying to remember since I was ten years old. I'm currently half way through reading it to put my nine year old son to sleep. So happy to have this resource!
We are happy to hear that you liked the item! - BooksRun Team
My book arrived about a week and a half after I ordered. In plenty of time for my course start.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I've tried reaching out to return my item as I didn't ultimately need it. Nobody answers the phone and they won't reply to email. No return instructions to be found anywhere. I will NEVER do business with this company again!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Everything was great, the book was exactly as described and well packed.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Great inexpensive service
Great inexpensive service
Great inexpensive service
Great inexpensive service
Great inexpensive service
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Book came exactly as described, received it within a week, would buy again & would recommend to others. Thank You
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Fast shipping, books exactly as stated. Ordered through ABE
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I ordered 3 books on this order and they all arrived withiin the timeframe promised and as described.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I received everything I ordered on time and paid only a portion of what I would have if I were to buy from the campus store.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Book was delivered much sooner than anticipated - over a week before they said it would be shipped.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
They make a shipping error and you have to pay to get it back to them.
They do not respond timely to their emails
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Directions were clear and I was paid quickly. Great experience
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Book arrived in exact condition it was advertised to be in, and it arrived promptly. I would definitely use the seller again..
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team