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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything I have bought and sold with them has gone great & it's my go to for textbooks
Received my book promptly. Condition was great. Would buy from this seller again
The price for the book I ordered was greatly less expensive than the price at my school's bookstore and on Amazon! My order was delivered with speed.
The rental portion was quick and painless. Price wasn't bad. What I didn't like was having to wait 3 wks to return the book. I had only borrowed it to take a certification test, wanted to return it within the week. Couldn't create the return label until 20 days after order date. It seems wasteful as someone else could have rented it in that time, thereby giving the company more money. I also was unhappy with the very late response time to my inquiry into this (22 days). As well as the lack of adressing my actual issue. By the time I received a "response," I had already printed my label and started the return process.
Love using Abebooks but one of my favorite sellers within that site is BooksRun! :)
I recently rented a book but realized I didn't need it a day before it arrived. I emailed to see if I could return it immediately for a refund. Haven't heard back in over 2 weeks. There is also no relevant help on the website.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I returned my $250 book and no check was mailed back to me in return. Extremely displeased. This site will be reported to BBB for fraudulent activity.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
While BooksRun didn't have everything we were looking for, the books they did have in inventory were in excellent condition and were a great value in comparison to purchasing them new. Not only does it save us $$ but using previously owned books is good for the planet too.
My Medical Billing and Coding books arrived on the date promised. The prices of the books were very affordable.
I ordered 4 textbooks only. I only received 2. They did not refund my money for the other 2 books. One was supposed to be an ebook. Never received the link for it. Then they sent me an email that said it was because of my payment option.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered the book through ABE. It arrived promptly and in good condition as described.
Book arrived very quickly and was in even better condition than expected. Will order from them again. Thanks Book Run. Thanks Abe Books.
My book arrived quickly and is in great shape! Love the speedy service!
Thank you so much, BooksRun! I received your beautiful second-hand book with FREE shipping and super-sonic speedy delivery, great packaging and delivered right to my mailbox! It doesn't get any better than this. A perfect transaction and thank you for the lovely blue Bookmark too!
Easy order, great price, arrived quickly and in "as described" condition.
Never got my book. Absolutely do not order from here. Customer service never responded or offered a refund. If I could give 0 stars I would.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
BooksRun is an easy, efficient and fun way to sell books! The FedEx label means shipping is a breeze and my check came as promised! I highly recommend using this service to sell books!
I was looking for more books by a certain children's author that my child loves. The librarian suggested that there might be some at other libraries, and found three other titles. They were there within a few days. Super satisfying experience!
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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team