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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience was great and I highly recommend anyone to buy and sell.
Delivery was punctual and service was excellent. I shall use again.
We are so glad to hear that! Already looking forward to doing business with you again, Nick! - BooksRun Team
Ordering was easy and the book came quite quickly. The condition was even better than described. Great experience
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
I will always enjoy doing business with BooksRun. Very Quick and very reasonable prices. Thank you.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Item as described; satisfactory cost; good overseas despatch service via Alibris.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Fabulous service and the book is in mint condition - thank you!
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
The book arrived quickly and was in better condition than I expected.
We are glad to hear that you are happy with the item received! - BooksRun Team
Love this site easy to use and simple to figure out. I love the simplicity in finding materials that I need as well
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
I ordered several books through Abe - don't know which one came from Booksrun but all the books were in good condition and arrived quickly. If you survey included the book I ordered I could be more speific.
Thank you for sharing your experience, Barbara! That is really nice to hear! - BooksRun Team
I Received my books quickly and they were in great condition. Saved me a lot of money using this site
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Thank you for the great review, Les! Hope to see you among our customers in the future! -BooksRun Team
Ordered a book for a church book club. Came quickly and with no issues. Would use again.
Thank you for your positive review, Greta! We are glad you liked our services. - BooksRun Team
My experience with Books Run was overall very positive they paid the amount they said they would pay. However, out of the approximately 600 books I have, they only took about 75. All of the books are in like new condition, but they were just not accepted. Also, it's easy to get locked out of the website if you try to enter too many books in one sitting and it is somewhat time consuming and rather disappointing that they didn't take more books.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
It can take about 3 weeks from mailing my books to receiving my check but I get fair prices and great service
Thank you for sharing your experience with us, Jason! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
The book arrived in perfect condition earlier than promised.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
This was the easiest way to clear some shelf place and make a little money. I was surprised because it had been a few years since I'd used the textbooks so I thought they wouldn't have any value. The bid was accurate, the process was easy, and the payment was quick.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Easy to look up what book is worth. You know exactly how much money you will receive.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Ordering was easy; delivery was fast. Definitely would order from them again. They have a great selection.
Laura, your feedback is greatly appreciated! - BooksRun Team
A few clicks and you're done. Buy back prices could be better.
Thank you for sharing your experience with us, Bryce! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Great service and trackable throughout the transaction
Thank you for your positive review, John! We are glad you liked our services. - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Nicolette! That is really nice to hear! - BooksRun Team