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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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It was very easy to work with this group throught the ordering process up until i wa able to obtain the book I ordered. Very efficient and no issues!
Great price on a book in great condition. Arrived in a great time. They did precisely what they said they would do. I am very pleased and would use them again.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Not buying from them again, adding additional characters for requirement
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Quick and easy book rental. Will continue to use book run.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Everything went just the way they said it would. I would use this service anytime I have comparable book to sell.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I have purchased several books recently. All of them arrived as described or even better.
Always carefully packaged. Rely on this Seller online, or visit in Philadelphia!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
I have been contacted multiple times to give a review of my experience. Why?
I contacted BooksRun about my item and received NO REPLY.
Look it up and leave me alone!
The book arrived on time and good shape. I would do business with this company again.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
BooksRun was an easy process. I will sell all my college books using BooksRun!
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
You had the book I wanted. You sent me the book in better condition than I expected. Your price was fair and over all I felt I got a great deal on the book I wanted. Thank You
You are very welcome, Bruce! It was such a pleasure to do business with you! - BooksRun Team
Prompt delivery; renewable packaging; good condition
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Good, quick delivery. This business is amazing! I had a wonderful experience and would highly recommend them to anyone. The staff was friendly and helpful, and the products were top-notch. I'm so glad I chose them, and I will definitely be back!
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Awesome book! It took a few months to received the book but it's ok.
Thank you for sharing your experience with us, Joanne! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
The app worked well. Scanning was fast and easy. Check arrived safely.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
We received he book sooner than expected. Packaging was nicely done with recyclable paper vacuum wrapper very neatly.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Book arrived ahead of schedule, well packed and in advertised condition.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Book arrived promptly.- ordered through ABE books book like new as described what else c
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Canceled my order repeatedly due to unspecified "security concerns" with my credit card - tried 3 different cards, 3 different email addresses and even tried to complete the order while on the phone real time with customer service. Asked customer service to place the order for me and that's not possible for unclear reason. Very unhappy with this waste of my time and inability to complete my purchase.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The rental prices are very reasonable and the shipping was fast as well. I would definitely recommend.
Thank you for your support! We really appreciate it! - BooksRun Team
I wanted to sell a textbook I didn't want. I was quickly able to get a price quote and a mailing label. I printed it, shipped it, and had my money not too long after that. I think it was about a week. I will definitely use again to sell books.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Delivered much sooner/faster than expected.
Book was in very good condition.
Will definitely order again
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for cooperating, Vincent! That’s amazing to work with you as our valued customer! - BooksRun Team