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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I was buying a book for my daughter's birthday. I didn't expect it to arrive to the UK in time. But it did and she was delighted. Thank you!
Thank you for sharing your experience, Pat! That is really nice to hear! - BooksRun Team
My daughter had several textbooks she no longer needed and other sources offered too little to make the return worth it. I was pleasantly surprised by the price BooksRun offered and how easy they made the return process.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
We are so glad to hear that! Already looking forward to doing business with you again, Janet! - BooksRun Team
BooksRun responded quickly; and the book I ordered online was delivered by normal mail just 4 days later, in the good condition I had hoped for.
Thank you for sharing your experience with us, John! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
I was very pleased with this purchase. The book arrived quickly at a good price, and the book is a very good one.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
My book arrived much quicker than expected and in excellent condition, thank you very much!
You are very welcome, Barbara! And thank you for your positive feedback! - BooksRun Team
Books arrived earlier than the indicative delivery date and the condition of the books was accurate.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I appreciate your love and caring for books, it shows. I have made BooksRun one of my favorite Biblio.com sellers. Thank you very much!
You are very welcome! Hope to work with you more, Bruce. - BooksRun Team
My book was as described and came in a timely manner. Well pleased with this business.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I tried to sell various books to this company. They owe me $93.22 and apparently a check has been issued. However, I was supposed to receive payment no later than Feb. 20th and it is now March 6th. I contacted customer service 8 days ago and still have not received a response. I am now crossing my fingers and toes. I wish I had worked with a different company. Apparently you cannot call them. I tried.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Great little book to help me learn German. Fast shipping. Thanks
You are very welcome, Louann! And thank you for your positive feedback! - BooksRun Team
The condition of my book is very good as the description noted.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Easy ordering. Quick to navigate. Easy pay plan. Earlier delivery than expected.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Thanks for sharing your opinion with us, Paula. It's such a pleasure to do business with you! - BooksRun Team
Purchase via Abe's very smooth fast ship item as described recommended
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Excellent. Fast. Excellent quality. Reasonable deal.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
The book arrived in less than a week! It looked like new! The price was less than I'd anticipated!
What's not to like!?
Thank you for your support, Suzanne! We really appreciate it! - BooksRun Team
******* order # - I placed this order for 4 books and three were received. On 2/23/24 i sent and email to check on my order and no response.
I was charged for 4 books and 3 were received. I need the book for my class and now the class is almost over and no book. Please remedy the situation by replying to me email and over night a book to me at no cost, and the last resort would be refund my money.
Thank you,Erika
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team