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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I found this company online. I had a lot of books to get rid of. I downloaded the app and it was so easy! I just scanned the isbn number with my phone and it would tell me if you were buying that book and how much you would pay. I sold 9 or 10 books that fit in one box. Shipping was free. It took a little while to get my check but I finally did. This was awesome!
I have both ordered through Amazon and directly, as well as sold back to BooksRun once. Every time the items have been just as described and there have been no issues with shipping or getting paid for the item sold.
We are glad you’ve had a positive experience in doing business with us, Alejandra! - BooksRun Team
At the check out page there is a tab to chose insurance for your package. For my last two orders I have declined this option because my total was so small. I was deducted insurance on both orders anyway. This may be my last transaction.
UPDATE: issue was resolved through customer service quickly. Please fix insurance option tab.
Thank you for sharing your experience with us, Angie! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
It was very easy to sell my book and at a fair price. I receive my payment very quickly.
Thanks for the feedback, Mary! Hope to see you again doing business with us! - BooksRun Team
You are so welcome, Pam! Hope to see you again among our happy customers! - BooksRun Team
Very good response to my order and delivered very quickly.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Thank you so much for the positive review, Ali! - BooksRun Team
The book arrived very quickly and in very good condition. I'm very happy with my purchase
Thank you
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Quick delivery. Books in good condition. Why do I have to write at least 50 words?
BooksRun filled my order promptly and efficiently. The product sent matched their description and arrived timely.
AbeBooks is my go-to site for (used) books. This was my first time ordering from BooksRun and I couldn't be more pleased with the quality of the book I received and the service you provided. I will make it a point to look for BooksRun offerings in the future. I'm happy to have found you!
My book came even quicker than I expected. I was very happy with the entire experience.
Ordered late one night, received there days later, book in excellent condition.
Received the payment amount I expected within a week or so. No issues at all, would use this site again.
I couldn't find this book anywhere until Abebooks.com. The book was used and in great condition, as advertised. I'll buy from BooksRun again.
My book came in time and was in good condition. I have used this service before and never had any issue.
The website was easy to use, transaction was simple, the check came quickly, just would have liked to have been paid more for the books.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your opinion with us, Debbie! We are happy to provide you with good services! - BooksRun Team