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BooksRun

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Great condition
December 23, 2024

I was very happy with the timely receipt of my book and it's great condition.

Date of experience: December 12, 2024
Arkansas
1 review
0 helpful votes
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Good and reliable service
December 23, 2024

Good and reliable service - thank you. Book arrived right on time.

Date of experience: December 12, 2024
New York
1 review
0 helpful votes
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Books to buy
December 22, 2024

I received the book on time in good condition and was happy with my experience.

Date of experience: December 12, 2024
District of Columbia
1 review
0 helpful votes
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When I went to order a friends book the app wanted me to open an account. There was no choice. I did not order the book.

Date of experience: December 11, 2024
New York
1 review
0 helpful votes
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.
December 22, 2024

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Date of experience: December 12, 2024
Massachusetts
1 review
0 helpful votes
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Great books at a great price
December 22, 2024

Thank you for quickly shipping the books I ordered.

Date of experience: December 12, 2024
New Hampshire
1 review
0 helpful votes
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Books were fine but...
December 22, 2024

They were bought by me and sent as a gift. For some reason your company is sending emails, like this survey, to ME, the purchaser but addressed to the RECIPIENT.

Date of experience: November 4, 2024
District of Columbia
1 review
0 helpful votes
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True
December 22, 2024

Book, in excellent condition, arrived promptly, just like BooksRun said it would. I will order again.

Date of experience: December 12, 2024
Missouri
1 review
0 helpful votes
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Fast delivery, good quality
December 22, 2024

Fast delivery and the book was of good quality. Would order again with this company

Date of experience: December 12, 2024
Connecticut
1 review
0 helpful votes
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Still no payout
December 22, 2024

Received an email that my buyback order# ******* was paid and that I would receive a check in 3-20 business days but no later than December 10. I have yet to receive any check in the mail for my order.

Date of experience: December 12, 2024
Mississippi
1 review
0 helpful votes
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Consistently happy with this company.
December 22, 2024

I've ordered several books from BooksRun. It's always been a happy experience. Much appreciated.

Date of experience: December 12, 2024
Pennsylvania
1 review
0 helpful votes
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Very fast turnaround from date of purchase to delivery. Book is in very good shape. I highly recommend using this service if you are book purchasing.

Date of experience: December 12, 2024
South Carolina
3 reviews
0 helpful votes
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Excellent service!
December 22, 2024

Excellent product and customer service! Vendor was responsible, honest, easily accessible and professional! I will definitely shop this site again!

Date of experience: December 12, 2024
Illinois
1 review
0 helpful votes
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Quick, easy, affordable
December 22, 2024

Easy ordering process, all instructions were simple and we received our orders quickly. The discounts helped us afford college books that we weren't going to be able to get. The return process was just as simple too! Highly recommend!

Date of experience: December 12, 2024
Maryland
1 review
0 helpful votes
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Fast shipping
December 22, 2024

No problems with product. Arrived in the condition it was promised

Date of experience: December 12, 2024
GB
1 review
0 helpful votes
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I got my book as described in a very timely fashion.

Date of experience: December 12, 2024
Wisconsin
1 review
0 helpful votes
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For my most expensive book they claimed it wasnt "authentic" but failed to explain the testing process or give proof.

Don't sell your books here unless you want them to steal your books and not compensate you for them.

I'm disgusted with this company.

I purchased the book from my college book store back in 2017. I don't keep receipts from that far ago so there was no way for me to "prove" it's authenticity. What a joke...

Date of experience: December 12, 2024
California
1 review
0 helpful votes
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Horrible!
December 22, 2024

It's been over a month since I shipped my books, and I still haven't received my payment. This company offered the bare minimum for my books, and overall, my experience has been terrible. Honestly, I wouldn't recommend this to anyone.

Date of experience: December 12, 2024
Canada
1 review
0 helpful votes
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Quick and Easy
December 22, 2024

The book I ordered was exactly as described. It was in excellent condition, reasonably priced, and arrived quickly. Very satisfied.

Date of experience: December 12, 2024
Wisconsin
2 reviews
0 helpful votes
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Still reading - good so far - a lot to think about - taking notes

Date of experience: December 12, 2024

From the business

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