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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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I was very happy with the timely receipt of my book and it's great condition.
Good and reliable service - thank you. Book arrived right on time.
I received the book on time in good condition and was happy with my experience.
When I went to order a friends book the app wanted me to open an account. There was no choice. I did not order the book.
Thank you for quickly shipping the books I ordered.
They were bought by me and sent as a gift. For some reason your company is sending emails, like this survey, to ME, the purchaser but addressed to the RECIPIENT.
Book, in excellent condition, arrived promptly, just like BooksRun said it would. I will order again.
Fast delivery and the book was of good quality. Would order again with this company
Received an email that my buyback order# ******* was paid and that I would receive a check in 3-20 business days but no later than December 10. I have yet to receive any check in the mail for my order.
I've ordered several books from BooksRun. It's always been a happy experience. Much appreciated.
Very fast turnaround from date of purchase to delivery. Book is in very good shape. I highly recommend using this service if you are book purchasing.
Excellent product and customer service! Vendor was responsible, honest, easily accessible and professional! I will definitely shop this site again!
Easy ordering process, all instructions were simple and we received our orders quickly. The discounts helped us afford college books that we weren't going to be able to get. The return process was just as simple too! Highly recommend!
I got my book as described in a very timely fashion.
For my most expensive book they claimed it wasnt "authentic" but failed to explain the testing process or give proof.
Don't sell your books here unless you want them to steal your books and not compensate you for them.
I'm disgusted with this company.
I purchased the book from my college book store back in 2017. I don't keep receipts from that far ago so there was no way for me to "prove" it's authenticity. What a joke...
It's been over a month since I shipped my books, and I still haven't received my payment. This company offered the bare minimum for my books, and overall, my experience has been terrible. Honestly, I wouldn't recommend this to anyone.
The book I ordered was exactly as described. It was in excellent condition, reasonably priced, and arrived quickly. Very satisfied.
Still reading - good so far - a lot to think about - taking notes
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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