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BooksRun

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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What I wanted
January 1, 2025

I found, I ordered, you delivered... Not much more to say.

Date of experience: December 22, 2024
Virginia
1 review
0 helpful votes
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Great service!
January 1, 2025

Great service, just as described. The packaging was fantastic!

Date of experience: December 22, 2024
Oklahoma
1 review
0 helpful votes
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Timely
January 1, 2025

Quick delivery time with accurate update details along the way.

Date of experience: December 22, 2024
Massachusetts
1 review
0 helpful votes
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Great service
December 31, 2024

Very fast and well packaged. Great price for book I bought compared to others

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Fast and great condition
December 31, 2024

The book came a few days before estimated delivery date and is in great condition. Definitely recommended to buy from this seller.

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Great!
December 31, 2024

Great! Fast Service, Fast processing. Pesky followup.

Date of experience: December 21, 2024
West Virginia
1 review
0 helpful votes
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A fresh breath of air
December 30, 2024

Searching for any thing much less reading material at reasonable prices was a chore. Now it is a pleasant experience.

Date of experience: December 20, 2024
Colorado
1 review
0 helpful votes
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Good place to sell books
December 29, 2024

Very professional and wished they took more of my books.

Date of experience: December 18, 2024
Virginia
1 review
0 helpful votes
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Fair Service
December 28, 2024

My quantities were ultimately reduced. Otherwise, no problems

Date of experience: December 18, 2024
New York
11 reviews
21 helpful votes
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Hope To Order In The Future
December 28, 2024

Well, to be honest, even though I initially ordered something from you not once but twice and due to an unfortunate mix up canceled both times. When I realized what happened it was too late to do anything. I Will no doubt be ordering more books and if your company happens to be my choice undoubtedly I will be ordering from you. I appreciate your understanding.

Date of experience: December 18, 2024
Illinois
1 review
0 helpful votes
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Great
December 28, 2024

Exactly as described and arrived quick. No issues.

Date of experience: December 18, 2024
New Jersey
1 review
0 helpful votes
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Just as promised
December 28, 2024

The shipment came on time and all was as described.

Date of experience: December 17, 2024
Indiana
1 review
0 helpful votes
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Great Experience
December 27, 2024

Received book as described in a timely manner. Great sources for used books. Great service. Would use again!

Date of experience: December 17, 2024
Maine
3 reviews
0 helpful votes
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Very pleased!
December 27, 2024

The books I wanted, excellent pricing and prompt, careful shipping.
Will purchase from them again.

Date of experience: December 17, 2024
Georgia
1 review
0 helpful votes
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Great quality
December 27, 2024

Book came just as described! I was very happy with it

Date of experience: December 17, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent service
December 27, 2024

I ordered the book. It arrived in good shape. It was a good price. I am a happy camper.

Date of experience: December 17, 2024
Canada
1 review
0 helpful votes
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Easy peasy
December 27, 2024

Was an easy and smooth transaction. Will go with Booksrun again and again.

Date of experience: December 17, 2024
Connecticut
1 review
0 helpful votes
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Excellent, easy transaction
December 27, 2024

My order arrived quickly and as described. Perfect

Date of experience: December 17, 2024
New York
1 review
0 helpful votes
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Excellent Service
December 26, 2024

It was easy to order, and my book arrived promptly in very good condition, just as described.

Date of experience: December 16, 2024
Massachusetts
1 review
0 helpful votes
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Great price! Looks like new!
December 26, 2024

Got just what I wanted at a great price. It was fast, easy and the book looks brand new!

Date of experience: December 15, 2024

From the business

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