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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Quick delivery time with accurate update details along the way.
Very fast and well packaged. Great price for book I bought compared to others
The book came a few days before estimated delivery date and is in great condition. Definitely recommended to buy from this seller.
Searching for any thing much less reading material at reasonable prices was a chore. Now it is a pleasant experience.
Well, to be honest, even though I initially ordered something from you not once but twice and due to an unfortunate mix up canceled both times. When I realized what happened it was too late to do anything. I Will no doubt be ordering more books and if your company happens to be my choice undoubtedly I will be ordering from you. I appreciate your understanding.
Exactly as described and arrived quick. No issues.
Received book as described in a timely manner. Great sources for used books. Great service. Would use again!
The books I wanted, excellent pricing and prompt, careful shipping.
Will purchase from them again.
Book came just as described! I was very happy with it
I ordered the book. It arrived in good shape. It was a good price. I am a happy camper.
Was an easy and smooth transaction. Will go with Booksrun again and again.
My order arrived quickly and as described. Perfect
It was easy to order, and my book arrived promptly in very good condition, just as described.
Got just what I wanted at a great price. It was fast, easy and the book looks brand new!
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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