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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
It took some time, but I did get paid for the books I sent in. Highest price anywhere for the used textbooks that were lying around. Thanks, BooksRun
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
The textbook I ordered was a loose-leaf copy. However, some of the pages cannot be used in the binder because the holes are ripped, and other pages are folded. But the other Textbook ordered was in good condition.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Ordered this, which was on my son's Christmas list, and he was really looking forward to it, so the timely shipping was so welcome! Thoroughly and adroitly packaged... arrived looking better than when it was sent, haha!
Among the most valuable businesses in the country --- especially NOW with book banning and diminishing value on books period - is the recirculation of BOOKS in and out of people's lives. Books we keep for some period and then wish to recycle into the society of readers. BooksRun is a super company filling a treasured need
The book I received was clean and in good quality. I will use them again for my next course.
The book came much sooner than expected and was in excellent condition. Billing was fine, no problems.
I had a great time ordering my book and I got it early! Booksrun is doing a great job!
Purchased (my order recollection was for a hard bound copy) "Charade" as a gift for my husband. What arrived was a paperback-for ~$50.00?! In its defense, he's read and enjoyed it. But $50.00? PLEASE!
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Great service from a awesome company. Fast shipment!
My order was received earlier than was indicated at ordering, and the book was in very good condition!
I had a positive experience with Booksrun. They were easy to work with and responsive to my inquiries.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Ordered a book for a college class. With the holidays I forgot to order far enough ahead of time. My book was shipped immediately and I received it in time for class. Books Run did a fantastic job getting my book on time and correctly without paying extra shipping.
My book was noted as very good condition. However the cover was torn, it was a bit dirty and the binding was cracked. I've requested a refund which would include free return shipping but haven't gotten a reply. It's not worth returning but I want my money back. Will not buy from them again.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Ordered two book of the same title and received only one…still waiting for the other
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be lost or damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Initially the process of getting my quote for my books was very easy. Then it all fell apart as soon as the processed my books. My account shows paid on December 6! It is now Jan 20th. I have emailed and chatted regarding my refund. My ticket was closed stating resolved when in fact I still do not have my funds. I have emailed them and still have yet to get a response. I am very disappointed and wondering if I got scammed!
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
First the book seller took money off my debit card what they charged for the book. Then a week or so later the money was put back on my debit account.
Then NOTHING! NO" I AM SORRY WE CANT FULFILL YOUR ORDER!"
Nothing!
So no I won't be using you again!
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be lost or damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
The book was exactly as described, it was affordable, and it was delivered on time. That's what we're all hoping for, right?
After waiting a month for payment for my books they received. I reached out to customer service and they took weeks to respond. I finally got a response, I responded back but no answer. Still waiting for my payment. It's been over a month. Will not be using this site again.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
They received my books and said they issued my payment on Dec 6. I have not received it. I have emailed twice and called with no response. I'm still waiting.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team