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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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From start to finish, my order was handled efficiently and quickly. I look forward to doing business with them again in the future!
Great experience! Direction and rules are quite simple when it comes to the textbooks to receive your money!
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Purchased some gently used music books. Good price, shipped promptly. Thanks BooksRun! - Pete
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Excellent service, exactly as described on web site.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Quick and easy, get pricing for books, pack books up using shopping label provided and drop off to shop. Convenient and simple!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
They deemed one of my books something and would not pay for it and did not send it back
Greetings, Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code). The items deemed counterfeit are eligible for confiscation and forwarding to the relevant publisher for investigation, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. In case the item is confirmed to be an authentic one, it is returned and paid for by us. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Ordering was easy, price was fair and delivery was quick!
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Book was delivered in three days, at a fair price, and was well within the condition which the vendor had described. Given as a gift and was well received.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I didn't pay attention to how the book (s) was to be delivered. Much to my dismay, I realized that the recipient would not be available to accept the book. My fault for not checking.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
The book was lost in transit. Bookrun was very slow to respond and then wanted me to initiate a USPS search. They had the tracking number and required information. I feel it was their responsibility to track their shipment. The loss was never made right.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Hello, I sent in 6 books over the last 8 months and for every shipment I chose the Paypal payment preference (and got the insurance to cover for loss in the mail) and after shipment was confirmed, I received an email stating "your check is in the mail" congratulations. Then no payment on PP nor check was ever seen. I have been trying to contact customer support with no success. I expect this rating to fall in the abyss of the forgotten data on the internet, so good luck with you shipping your books and expecting any payment. Just warning if you are having high hopes from these transactions. They just "take" your books.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Received books in a timely manner. They were exactly what I needed.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
BooksRun offers a user-friendly website for pricing the books you want to sell. The label is emailed, and a quick visit to the Post Office yields a positive monetary return for your time and efforts. I highly recommend BooksRun for your textbook-selling needs!
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Have not answered my emails (2 of them) and I have yet to receive payment for a book sold. It's been months. Such a bummer!
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I'm ok with a worn book, and these pages are stuck together more than I expected, which is tearing at pictures, but that probably would have been ok. But the water damage in this book seemed to create mold throughout, which is not ok I'm going to have trash it
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Both 'The Symbolism of Evil' (Boston: Beacon Press, 1967) and 'Hermeneutics and the Human Sciences' (New York: Cambridge Univ. Pr.; 1981) by Paul Ricoeur arrived in fairly good condition. I ordered these two titles to align with my copy of Ricoeur's 'Fallible Man' (Chicago: Gateway Editions, 1965). All of these paperback books are 'perfect' bound, but the Cambridge, 1981 'Hermeneutics' broke into two sections when opened. I've glued it back together but it must be handled carefully. This is not the bookseller's problem, but I mention it because so many publishers since the 1960s, it seems to me, shifted from 'signatures' to 'perfect' glued bindings of their 'mass market' products. Just one more issue to consider when purchasing a paperback.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
The price was great as was the delivery. I would purchase from this seller again.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Very simply, the book was doused in some kind of perfumed scent. I opened the book and started sneezing. I took the book to the GoodWill the next day. I will not be using this seller again.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team