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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Everything was on point thank you. It arrived in time and was in perfect condition, thank you so much
I got a quote from BooksRun saying that they would give me $20 for my college textbook. I send my book and later receive an email saying that they would only give $0.34 for the book because the "ISBN number was different." When I went to try and have the book sent back to me so I can use another company, it said I would have to pay over $8 for shipping. Now I'm like what's the point of making money from this?
Jumping from $20 to $0.34 is ridiculous. Do not trust this website.
I am never using BooksRun again to sell my college books.
Greetings, we are indeed sorry to hear that you came across some issue with your order. Please be kindly advised that we indeed do not accept the items not initially quoted or with different ISBN. Regards, BooksRun Team
I purchased a Calculus book and then my college student told me he actually had this book from last year. I refused the package at the post office upon their advice. Now BooksRun is telling me this is not a valid method of return. They have the book back but won't refund me!
Dear Natalie, sorry for the inconveniences caused, however, the refusal is not considered as a valid return method since there could be no updates in the tracking system for more than a month. However, looks like the issue has already been targeted and resolved. Regards, BooksRun Team
I sent them two books which i never used them with access card, they been absolutely new, even i didn't open them, they spouse to send me 96 $ but they just sent me 24$. Booksrun is absolutely disonnest and steal people money.
Dear Orod, Please accept our genuine apologies if some issues occurred with your order. Looks like the representative has already clarified the situation with your order and we do hope for your cooperation. Regards, BooksRun Team
BooksRuns seems very easy and user friendly at first. However a book I sent to them that they quoted for around $50 arrived with the spine of the book somehow removed. They told me because of this they would now offer me $7 for the book, and if I choose to have it shipped back to me it would cost $9. The book I mailed them had absolutely no damages. They painted me into a corner were I either had to let them keep my book or loose all of my money. I will never sell with them, or buy from them again.
Greetings, We are so sorry to hear that there were some issues with the order. Please be kindly informed that the quotes offered may differ significantly if the items received do not correspond to the condition quoted by you prior to placing an order on our venue. We can admit that the damage may occur in transit, however, such books are still not eligible for buyback program due to poor packaging. We are sorry for the inconveniences caused. Regards, BooksRun Team
I sold my text book to this company and I've had nothing but trouble. The company received my textbook and sent me a check for $75.09. I deposited the check and it was returned and I then received a fee ($12.00) from my bank. I have contacted the company multiple times (chat feature is just automated and no one answers the telephone) via email with little help. The company refuses to let me speak to a supervisor and keep telling me my bank is at fault. My bank states the check was returned because of error on Booksrun end. Due to this I am now out of $77.09.
Dear Morgan, We are sorry to hear that there were some issues with the check received. However, according to our bank, it appears that you have already deposited the check. If some details are required for clarification, we would be happy to provide you with the transaction receipt. Regards, BooksRun Team
I sold a bunch of books to BooksRun this summer and then ended up buying most of my fall course books from them. Pretty happy with everything I have done with them besides the fact that it turned out I don't need most of my books. Alas. That's not BooksRun's fault! They did their job quite satisfactorily.
Thank you for your positive review! We are glad you liked our services. - BooksRun Team
Received my book earlier than expected. Book is in great condition. Packaging was in great condition.
Thanks for your feedback, Celeste! We do appreciate your review and opinion about our services! - BooksRun Team
If you want to sell your books, this company will rip you off. They gave me 1/4 of the price they originally quoted me, and there was nothing wrong with the books. Then they wanted $17 to ship the books back to me. I will never do business with this company again.
Unfortunately, looks like the items you sent us did not correspond to the condition quoted and had some damage that affected the quotes significantly. Please accept our genuine apologies if the outcome was not as expected, but we would be indeed happy to assist you in resolving the case. Regards, BooksRun Team
The textbooks arrives in nearly new condition even though they were used. The company sent an email saying the textbooks may arrive a little slow due to the post office, and they were seeing delays. However, I received my textbooks right away. Great communications and textbooks.
Thank you for your support, Amy! We really appreciate it! - BooksRun Team
Book was in great condition and the delivery time was on point. The website had ample amount and the cost was less than other websites.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I received my order in pretty right at the time range that the website recommend, but I would like to receive faster if I can. However, the response for the email is slow, and noone even picked up the phone call, so that was pretty irritating. I would love to be received faster but I can understand that... I will consider selling book on this website.
Your feedback is greatly appreciated! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
Book is in bad shape with lots of writing and highlights. This should have been rated as fair; not good.
We are sorry to hear that there could be some issues with the order. Please do not hesitate to contact us directly with the order details, so that we will be able to find a proper way out for your case in the arisen circumstances. Warm regards, BooksRun Team
The book is in great condition. The seller really delivered it very fast. It had no pencil markings or anything like that.
Thanks for the feedback! Hope to see you again doing business with us, Jessica! - BooksRun Team
I received my order in a timely manner and everything/update I received coincided with the email notifications.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
This version is detailed and includes all the indexes, guidelines and notes but unfortunately does not include any chapter tabs.
Thank you so much for the positive review, Helen! - BooksRun Team
The condition was Good - very please with the book - I bought for someone else. She was going to school to be a RN. I said don't buy new books - a good condition book is fine. That book was in good condition. Very pleased.
We are glad to hear that you are happy with the item received! - BooksRun Team
I was looking to rent this book to save money and booksrun.com helped me do exactly that. The delivery instructions were super clear and thorough, the book is in great condition, and the delivery came super fast! Highly satisfied and would definitely order again!
The whole process is simple and easy to understand. I had a little difficulty printing out the label in the current pandemic due to lack of available options but I had no problems with anything else while preparing to ship the book off. However, I received less compensation than I was lead to believe, for a textbook that was like new. It was only a couple of dollars less but every dollar counts.
Your feedback is greatly appreciated! Please contact us back with more info so that we could investigate and provide a detailed follow-up. Thank you for your cooperation! - BooksRun Team
I was very frustrated with my experience with Booksrun.com. I called twice to make sure that they would accept a brand new, loose-leaf copy of a Geology book. They assured me, not once, but twice that they did. After I sent the book in to sell to them, they refused to pay for the BRAND NEW, UNUSED book and then expected me to pay to have it returned. I also purchased a book the is still on back order and we are 3 weeks into class. I ended up having to go a different route and have yet to be refunded. Overall a very bad experience. 10/10 feel like its a complete scam and WOULD NOT recommend!
We are sorry that there were issues with the order in question. Please do not hesitate to contact us directly so that we will help you out as soon as possible. - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are so very welcome! And thank you for your review! We really appreciate it! - BooksRun Team