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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Great service. Arrived on time as expected. Very happy with it. Will recommend to friends. Thank you!
I was very happy with the quick delivery of the book I ordered considering it was during the pandemic. I am impressed by the low carbon footprint in creating the packaging. The book was in great shape, considering it was used. I highly recommend BooksRun and will definitely buy from them again.
Thank you for sharing your positive experience, Karen! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
Speedy shipping. Book arrived in excellent condition. I will order from BooksRun.com again! Thank you!
You are so welcome, Mary! Hope to see you again among our happy customers! - BooksRun Team
I found a book for my class used, but like new for really cheap. All the pages are still in the book. I am very satisfied with my purchase.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
First book I ordered, delivered on time in good condition. No damages what so ever and just what I needed for my school semester.
That's so nice that you are pleased with the order received! Thanks for the review, Simon! - BooksRun Team
Fast speed shipping, good quality books, love it! This was my first time buying books from BooksRun. I was worried at first of the quality and secureness, but it turned out surprisingly that the books came in good conditions and with fast shipping speed. I love it! Will repurchase next time.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
I did not realize that I had to order this book for school for a class, this was the only website where I could find it at a decent price. Not only was I able to find the book, but the shipping was faster than expected! Thank you BooksRun!
You are very welcome, Marti! It was such a pleasure to do business with you! - BooksRun Team
It's always a pleasant surprise when an item arrives even better than expected. The book arrived early, and it appears new. I'm very pleased. The only thing I would prefer would be not to have the two large stickers on the back cover of the book. They don't seem easy to remove, and I'd prefer the book without them. I'd still order from this company again without hesitation.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
And delivered quickly! This was a required book for my daughters class. And she will be using it throughout the year. We were worried that we couldn't find it available. Amazon's delivery date was about a month out. So we were relieved to find this available here.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Textbook arrived in great shape on time. First time ordering and will consider doing so again. No concerns.
We are so glad to hear that! Already looking forward to doing business with you again, Bill! - BooksRun Team
The book is good. BooksRun is the only platform that I can rent this book as a low price not buy it. That is very good.
Thank you so much for the positive review, David! - BooksRun Team
The textbook is the 10th edition that I needed for my class. No tears or fold on any pages. Great purchase!
We are glad you've had a positive experience in doing business with us! - BooksRun Team
Shipping was fast. Got it in time for class. The book was in good condition, no tears or folds on the pages.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
The book I ordered through BooksRun arrived about midway through the designated time of arrival. It was also in the condition that it was advertised to be in.
Thank you for sharing your experience, Ashley! That is really nice to hear! - BooksRun Team
It came on time and the book was in new condition. I was able to track the shipping too using the link.
Thank you for your positive feedback! - BooksRun Team
My book came right on time. No damage. I'm happy I found this website because my book was way cheaper on here instead coming from my school.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
I sent 2 books. One they rejected as water damaged. It was a book that was never used, purchased new and stored on a bookshelf. If not for the fact that it was an older elementary math edition and the return shipping wasn't more than the new value they were offering, I would have told them what to do with the book. No plan to use them again. ALSO, take photos of your books before sending. They aren't honest.
Greetings, looks like the representative has already contacted you with the clarification and resolution to the case occurred. We do hope for your cooperation with us. Regards, BooksRun Team
I ordered a Macroeconomics textbook from BooksRun a week back. I received the book earlier than the stipulated time, as well as the book was in a great condition. Would definitely buy from them again and recommend their services to others
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
This was my first experience with this business.The book was delivered as expected and was in good condition. Thank you.
Thank you for such a review, Barbara! Happy to hear that you are satisfied with the book! - BooksRun Team
I sold them a book that the said they were going to give me 50 dollars for, which is already a third of what I bought it for. They said it was in bad condition when they received it, and offered me 0 dollars in return. No doubt they are going to sell them for at least 100 dollars. Scam artists.
Dear Jimmy, please accept our genuine apologies regarding the matter at hand, however, it appears that the representative has already contacted you with the details for clarification. We do hope for your cooperation with us. Regards, BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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You are very welcome! And thank you for your positive feedback! - BooksRun Team