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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Great service
October 6, 2020

Great service. Arrived on time as expected. Very happy with it. Will recommend to friends. Thank you!

Date of experience: October 5, 2020
BooksRun S. — BooksRun Rep
over a year old

You are very welcome! And thank you for your positive feedback! - BooksRun Team

Ohio
1 review
0 helpful votes
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Better than I expected
October 6, 2020

I was very happy with the quick delivery of the book I ordered considering it was during the pandemic. I am impressed by the low carbon footprint in creating the packaging. The book was in great shape, considering it was used. I highly recommend BooksRun and will definitely buy from them again.

Date of experience: October 4, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience, Karen! We are doing our best to keep our services high-quality even during such times! - BooksRun Team

Virginia
2 reviews
0 helpful votes
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Speedy shipping. Book arrived in excellent condition. I will order from BooksRun.com again! Thank you!

Date of experience: October 4, 2020
BooksRun S. — BooksRun Rep
over a year old

You are so welcome, Mary! Hope to see you again among our happy customers! - BooksRun Team

Missouri
1 review
0 helpful votes
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Great deal
October 5, 2020

I found a book for my class used, but like new for really cheap. All the pages are still in the book. I am very satisfied with my purchase.

Date of experience: October 4, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

California
1 review
0 helpful votes
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Good condition
October 3, 2020

First book I ordered, delivered on time in good condition. No damages what so ever and just what I needed for my school semester.

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice that you are pleased with the order received! Thanks for the review, Simon! - BooksRun Team

Connecticut
1 review
0 helpful votes
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Review of Order
October 3, 2020

Fast speed shipping, good quality books, love it! This was my first time buying books from BooksRun. I was worried at first of the quality and secureness, but it turned out surprisingly that the books came in good conditions and with fast shipping speed. I love it! Will repurchase next time.

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team

North Carolina
2 reviews
0 helpful votes
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Fast shipping
October 2, 2020

I did not realize that I had to order this book for school for a class, this was the only website where I could find it at a decent price. Not only was I able to find the book, but the shipping was faster than expected! Thank you BooksRun!

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

You are very welcome, Marti! It was such a pleasure to do business with you! - BooksRun Team

Colorado
1 review
0 helpful votes
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It's always a pleasant surprise when an item arrives even better than expected. The book arrived early, and it appears new. I'm very pleased. The only thing I would prefer would be not to have the two large stickers on the back cover of the book. They don't seem easy to remove, and I'd prefer the book without them. I'd still order from this company again without hesitation.

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

South Carolina
1 review
0 helpful votes
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Just what I needed...
October 2, 2020

And delivered quickly! This was a required book for my daughters class. And she will be using it throughout the year. We were worried that we couldn't find it available. Amazon's delivery date was about a month out. So we were relieved to find this available here.

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

California
1 review
0 helpful votes
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Review of first order
October 2, 2020

Textbook arrived in great shape on time. First time ordering and will consider doing so again. No concerns.

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

We are so glad to hear that! Already looking forward to doing business with you again, Bill! - BooksRun Team

New York
1 review
0 helpful votes
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Good book
October 2, 2020

The book is good. BooksRun is the only platform that I can rent this book as a low price not buy it. That is very good.

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review, David! - BooksRun Team

Nevada
1 review
0 helpful votes
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Exactly what I needed
October 2, 2020

The textbook is the 10th edition that I needed for my class. No tears or fold on any pages. Great purchase!

Date of experience: October 2, 2020
BooksRun S. — BooksRun Rep
over a year old

We are glad you've had a positive experience in doing business with us! - BooksRun Team

Louisiana
1 review
0 helpful votes
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Social Psychology
October 2, 2020

Shipping was fast. Got it in time for class. The book was in good condition, no tears or folds on the pages.

Date of experience: October 1, 2020
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

South Dakota
1 review
0 helpful votes
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The book I ordered through BooksRun arrived about midway through the designated time of arrival. It was also in the condition that it was advertised to be in.

Date of experience: October 1, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Ashley! That is really nice to hear! - BooksRun Team

Florida
1 review
0 helpful votes
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Good
October 2, 2020

It came on time and the book was in new condition. I was able to track the shipping too using the link.

Date of experience: October 1, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive feedback! - BooksRun Team

Florida
1 review
0 helpful votes
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Great
October 2, 2020

My book came right on time. No damage. I'm happy I found this website because my book was way cheaper on here instead coming from my school.

Date of experience: October 1, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

California
1 review
4 helpful votes
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Ratings racket
September 30, 2020

I sent 2 books. One they rejected as water damaged. It was a book that was never used, purchased new and stored on a bookshelf. If not for the fact that it was an older elementary math edition and the return shipping wasn't more than the new value they were offering, I would have told them what to do with the book. No plan to use them again. ALSO, take photos of your books before sending. They aren't honest.

Date of experience: September 30, 2020
BooksRun S. — BooksRun Rep
over a year old

Greetings, looks like the representative has already contacted you with the clarification and resolution to the case occurred. We do hope for your cooperation with us. Regards, BooksRun Team

Illinois
1 review
0 helpful votes
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I ordered a Macroeconomics textbook from BooksRun a week back. I received the book earlier than the stipulated time, as well as the book was in a great condition. Would definitely buy from them again and recommend their services to others

Date of experience: September 29, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Connecticut
1 review
0 helpful votes
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Wonderful Service!
September 29, 2020

This was my first experience with this business.The book was delivered as expected and was in good condition. Thank you.

Date of experience: September 27, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for such a review, Barbara! Happy to hear that you are satisfied with the book! - BooksRun Team

Florida
1 review
8 helpful votes
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Stole my Books
September 27, 2020

I sold them a book that the said they were going to give me 50 dollars for, which is already a third of what I bought it for. They said it was in bad condition when they received it, and offered me 0 dollars in return. No doubt they are going to sell them for at least 100 dollars. Scam artists.

Date of experience: September 27, 2020
BooksRun S. — BooksRun Rep
over a year old

Dear Jimmy, please accept our genuine apologies regarding the matter at hand, however, it appears that the representative has already contacted you with the details for clarification. We do hope for your cooperation with us. Regards, BooksRun Team

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