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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Great service
November 11, 2020

I ordered a book from them through everytext.com. Shipping was fast. I was worried about the quality of the book but I was surprised it was almost new!
I am happy with my purchase.

Date of experience: November 9, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

Indiana
1 review
0 helpful votes
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I love this place
November 4, 2020

This place seems to always have what I am looking for and at great prices. The books always arrive sooner than stated. Who could ask for more.

Date of experience: November 4, 2020
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team

India
10 reviews
0 helpful votes
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Trustworthy
November 4, 2020

A trustworthy site to buy new books and also sell your old ones. Also the customer service is pretty satisfactory.

Date of experience: November 4, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review, Nova! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Great value!
November 4, 2020

I was in a hurry to write my graduate school statement of purpose, and needed some inspiration from a specific book. The book got delivered ahead of ETA. I am so impressed with the quality of service!

Date of experience: November 3, 2020
BooksRun S. — BooksRun Rep
over a year old

We are glad you've had a positive experience in doing business with us! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Cancellation of book
November 4, 2020

I ordered a book for a college class then the next day I realized we rented the book stead of buying it. So I sent an email to BooksRun asking to cancel my order. Within 10 minutes they replied that my order was canceled. Very fast customer service.

Date of experience: November 3, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for your review, Karen! We really appreciate it! - BooksRun Team

Florida
1 review
6 helpful votes
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Do not buy
November 3, 2020

Do not buy from this site BEWARE. The book came heavily highlighted (but was second hand) when it was returned after not using it due to the class being cancelled they sent an email saying they would refund and had received the book but then try charging for a damaged book. Apparently saying it was heavily highlighted. I will never use this site again and have told all my friends to avoid.

Date of experience: November 2, 2020
BooksRun S. — BooksRun Rep
over a year old

We are sorry to find out that there were issues with your order in question. Please do not hesitate to contact us directly so that we will be able to find the appropriate way out for all parties engaged. BooksRun Team

Kentucky
1 review
0 helpful votes
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Very fast!
October 29, 2020

I was so happy to receive my book so quickly! The book was in perfect condition as well! That is all I have to say about that.

Date of experience: October 27, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team

Oklahoma
1 review
0 helpful votes
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I have used booksrun a few times now thru the app on my phone. They have always gave me a better than fair price in my opinion, there are a few other companies out there and booksrun beats them out everytime on price and turn around time.

Date of experience: October 26, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Jeremy! That is really nice to hear! - BooksRun Team

Florida
1 review
0 helpful votes
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Really great condition!
October 22, 2020

I bought used books and the condition was amazing. Im very pleased with my purchase. I will definitely purchase again.

Date of experience: October 22, 2020
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the books as well as our services! - BooksRun Team

Michigan
1 review
0 helpful votes
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Payment- not a scam
October 21, 2020

I actually received payment so i was happy abt it. Because at first i thought it was a scam =)) the payment is received around a week after they receive the books so be patient.

Date of experience: October 20, 2020
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

Oregon
1 review
0 helpful votes
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Used but looked new
October 21, 2020

I ordered a book for my college course and it was used but came in good almost new condition, that's all I have to say about it.

Date of experience: October 20, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Texas
1 review
0 helpful votes
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Awesome experience!
October 17, 2020

The whole process of selling my text was quick and stressless. The payment was process immediately. I decided to go with Booksrun because I felt they were the best to deal with based on the whole look and feel of their transaction process. Great job they did.

Date of experience: October 16, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for appreciating our hard work, Omayemi! It means a lot to us. - BooksRun Team

Texas
1 review
0 helpful votes
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Great Experience
October 16, 2020

Everything worked as advertised. Entire process was quick and easy. Will definitely use BooksRun again.

Date of experience: October 15, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the feedback, Gary! Hope to see you again doing business with us! - BooksRun Team

Texas
1 review
0 helpful votes
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Great Customer Service
October 16, 2020

Payment is always in a timely manner. Customer service is quick to help and answer questions. I had a check that the postal service destroyed and they were quick to issue another check.

Alan

Date of experience: October 15, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating, Alan! That's amazing to work with you as our valued customer! - BooksRun Team

Texas
1 review
0 helpful votes
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Good so so
October 15, 2020

This is my first time using this service. I needed a book for a class got here on time and was a good price.

Date of experience: October 15, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team

Illinois
1 review
0 helpful votes
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Great service
October 13, 2020

I received my book at a timely manner. The only problem was that days to return will start right from the day book shipped and the shipping takes 10 days. So you are losing 10 days in shipping

Date of experience: October 13, 2020
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated, Soumya! We will continue working on improving our services. - BooksRun Team

Pennsylvania
2 reviews
4 helpful votes
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This is not a reputable company! They will quote you a high price, then once they get your books, they will find any little reason to drop your books value by 60% or more!, Then then they will hold your books hostage with a $8.95 return fee. This just happened to me and I had no choice but to agree to their cut throat price. Don't believe the other reviews. Take your books and Run!

Date of experience: October 6, 2020
BooksRun S. — BooksRun Rep
over a year old

Dear Joseph, We are sorry to hear that there were some issues with your buyback order. Please do not hesitate to contact us back so that we will be able to figure out the resolution suitable for all sides engaged. Regards, BooksRun Team

North Carolina
1 review
0 helpful votes
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Happy with service
October 8, 2020

Sent a handful of textbooks from my college days that I no longer need. Even after adjusting for the books' conditions, the payout was close to the estimate and well worth getting the books out of my house.

Date of experience: October 6, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

Oklahoma
1 review
0 helpful votes
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Highly Recommend
October 6, 2020

My book shipped and arrived very fast. It was inexpensive too rent the textbook I needed. I would rent from BooksRun again and I highly recommend this site!

Date of experience: October 5, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the feedback, Sydney! Hope to see you again doing business with us! - BooksRun Team

New Jersey
1 review
0 helpful votes
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I appreciate the quick delivery on my test book. I just feel like I may have overpaid a little. Overall I am happy that I got the book that I needed for the semester.

Date of experience: October 5, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice that you are pleased with the order received, Myrta! Thanks for the review! - BooksRun Team

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.