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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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I ordered a book from them through everytext.com. Shipping was fast. I was worried about the quality of the book but I was surprised it was almost new!
I am happy with my purchase.
This place seems to always have what I am looking for and at great prices. The books always arrive sooner than stated. Who could ask for more.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
A trustworthy site to buy new books and also sell your old ones. Also the customer service is pretty satisfactory.
Thank you so much for the positive review, Nova! - BooksRun Team
I was in a hurry to write my graduate school statement of purpose, and needed some inspiration from a specific book. The book got delivered ahead of ETA. I am so impressed with the quality of service!
We are glad you've had a positive experience in doing business with us! - BooksRun Team
I ordered a book for a college class then the next day I realized we rented the book stead of buying it. So I sent an email to BooksRun asking to cancel my order. Within 10 minutes they replied that my order was canceled. Very fast customer service.
Thank you for your review, Karen! We really appreciate it! - BooksRun Team
Do not buy from this site BEWARE. The book came heavily highlighted (but was second hand) when it was returned after not using it due to the class being cancelled they sent an email saying they would refund and had received the book but then try charging for a damaged book. Apparently saying it was heavily highlighted. I will never use this site again and have told all my friends to avoid.
We are sorry to find out that there were issues with your order in question. Please do not hesitate to contact us directly so that we will be able to find the appropriate way out for all parties engaged. BooksRun Team
I was so happy to receive my book so quickly! The book was in perfect condition as well! That is all I have to say about that.
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
I have used booksrun a few times now thru the app on my phone. They have always gave me a better than fair price in my opinion, there are a few other companies out there and booksrun beats them out everytime on price and turn around time.
Thank you for sharing your experience, Jeremy! That is really nice to hear! - BooksRun Team
I bought used books and the condition was amazing. Im very pleased with my purchase. I will definitely purchase again.
We are happy to hear that you liked the books as well as our services! - BooksRun Team
I actually received payment so i was happy abt it. Because at first i thought it was a scam =)) the payment is received around a week after they receive the books so be patient.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
I ordered a book for my college course and it was used but came in good almost new condition, that's all I have to say about it.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The whole process of selling my text was quick and stressless. The payment was process immediately. I decided to go with Booksrun because I felt they were the best to deal with based on the whole look and feel of their transaction process. Great job they did.
Thank you for appreciating our hard work, Omayemi! It means a lot to us. - BooksRun Team
Everything worked as advertised. Entire process was quick and easy. Will definitely use BooksRun again.
Thanks for the feedback, Gary! Hope to see you again doing business with us! - BooksRun Team
Payment is always in a timely manner. Customer service is quick to help and answer questions. I had a check that the postal service destroyed and they were quick to issue another check.
Alan
Thanks for cooperating, Alan! That's amazing to work with you as our valued customer! - BooksRun Team
This is my first time using this service. I needed a book for a class got here on time and was a good price.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I received my book at a timely manner. The only problem was that days to return will start right from the day book shipped and the shipping takes 10 days. So you are losing 10 days in shipping
Your feedback is greatly appreciated, Soumya! We will continue working on improving our services. - BooksRun Team
This is not a reputable company! They will quote you a high price, then once they get your books, they will find any little reason to drop your books value by 60% or more!, Then then they will hold your books hostage with a $8.95 return fee. This just happened to me and I had no choice but to agree to their cut throat price. Don't believe the other reviews. Take your books and Run!
Dear Joseph, We are sorry to hear that there were some issues with your buyback order. Please do not hesitate to contact us back so that we will be able to figure out the resolution suitable for all sides engaged. Regards, BooksRun Team
Sent a handful of textbooks from my college days that I no longer need. Even after adjusting for the books' conditions, the payout was close to the estimate and well worth getting the books out of my house.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
My book shipped and arrived very fast. It was inexpensive too rent the textbook I needed. I would rent from BooksRun again and I highly recommend this site!
Thanks for the feedback, Sydney! Hope to see you again doing business with us! - BooksRun Team
I appreciate the quick delivery on my test book. I just feel like I may have overpaid a little. Overall I am happy that I got the book that I needed for the semester.
That's so nice that you are pleased with the order received, Myrta! Thanks for the review! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team