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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Fast, Easy, Money
October 24, 2021

So easy, used a book sell finder website to locate & compare multiple offers. Books Run was the best value overall, simply fill in your info, print pre-paid ship label and send it off. Money was in my account ASAP for the amount quoted. Excellent way to resell textbooks, in our case it helped recoup money for buying wrong books from school that couldn't be returned. Try it, they are fantastic!

Date of experience: October 22, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

Rhode Island
1 review
0 helpful votes
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I sold them a textbook that was in pristine condition. They said that because it had very limited highlighting, it was worth $8 instead of $20 (even though it's a very highly valued textbook!) That's nonsense--I have sold many textbooks, and I know that if it has limited highlighting, it won't lower the value to buyers. They gave me the option of paying $9 to return it to them, but they valued the book at $8, so they tried to paint me into a corner but I'm not buying it. I had *many* other options for selling that textbook to toher venodors, so I will ask for my book back AND I will tell everyone I know--don't send them your textbook b/c they are CHEAPSKATES and they don't know the actual value of a used textbook. You shouldn't do business with them. Save yourself the same lesson--just don't send them your textbook!

Date of experience: October 20, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Allison,
We are sorry to find out that there were issues with your buyback order. It might have happened either due to unfollowed buyback guidelines or due to incorrect book assessment from your side prior to sending items to our facility. We do keep our policy as transparent as possible, which means that we are always here for you to assist if required, please do not hesitate to address the issue directly.
Warm regards,
BooksRun Team

California
1 review
0 helpful votes
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Terrible Company!
October 18, 2021

DO NOT PURCHASE FROM BOOKSRUN! They are the WORST company to do business with. I ordered a book a week before my class started with expedited shipping and it came two weeks later, a week after my class started. I have contacted them about returning the book and getting my money back on 3 separate occasions and they have yet to respond back to any emails. They also have no way to contact them except through email so it makes a challenge to get a hold of anyone! I finally had to order from Amazon in order to get my book for class! I will NEVER give business to this company ever again! Stay away! They are a scam!

Date of experience: October 17, 2021
BooksRun S. — BooksRun Rep
over a year old

Greetings,
Please accept our genuine apologies regarding a certain delay in delivering the order to your address due to the high season and, unfortunately, due to unexpected issues with the tracking system and the mail carrier directly. However, we have already fixed the issue and hope that you liked the item received. Please let us know if we can help you out to improve the impressions regarding our company services.
Warm regards,
BooksRun Team

Washington
1 review
0 helpful votes
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Shipping takes too long
October 17, 2021

I hate to make waste, so I like buying used or renting. However, this took too long to get to me. It arrived 1/2 into the third week of the quarter! If I would have paid $2 more, I could have bought it from Amazon and had it in a few days. This company is overpriced, and book was late. I don't think I'll use this company again.

Date of experience: October 17, 2021
BooksRun S. — BooksRun Rep
over a year old

Greetings,
Please accept our genuine apologies regarding a certain delay in delivering the order to your address due to the high season and, unfortunately, due to unexpected issues with the tracking system and the mail carrier directly. However, we have already fixed the issue and hope that you liked the item received. Please let us know if we can help you out to improve the impressions regarding our company services.
Warm regards,
BooksRun Team

New York
1 review
0 helpful votes
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Tracking
October 14, 2021

It would be very helpful to have a tracking code sent to us to see if the shipment is being processed and when it would come

Date of experience: October 12, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team

Washington
1 review
0 helpful votes
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Booksrun Review
October 13, 2021

I was pleased with the content and price of the book I ordered. Delivery was slow, but understandable, considering the times we live in.

Date of experience: October 12, 2021
BooksRun S. — BooksRun Rep
over a year old

We are so happy to be of help to you! Hope to work with you again! - BooksRun Team

Minnesota
1 review
1 helpful vote
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I sold two brand new books to BooksRun. When I received my reimbursement check it was for less than the quote. I listed the brand new books as "Used-Like New." They changed this to "Used-Very Good." Their rationale: the books were not shrink-wrapped. I am the manager of a bookstore and receive shipments of new books. The only shrink-wrapped books I receive are looseleaf editions or those which have codes. (The books I sold to BooksRun were neither.) Publishers don't shrink-wrap their books. To base the "Used-Like New" designation on whether or not they are shrink-wrapped is absurd. I was told they would get back to me about the change in condition, however I never heard from them again. Do not sell your new/like new books to BooksRun unless they are in perfect shrink-wrapped condition.

Date of experience: October 1, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Gale,
We are sorry to find out that there were issues with your buyback order. It might have happened either due to unfollowed buyback guidelines or due to incorrect book assessment from your side prior to sending items to our facility. We do keep our policy as transparent as possible, which means that we are always here for you to assist if required, please do not hesitate to address the issue directly.
Warm regards,
BooksRun Team

Georgia
1 review
0 helpful votes
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Booksrun is a huge scam preying on unsuspecting college kids. I shipped a booked that my child had rented from booksrun. They charged my card over $200 and has been keeping the book that I returned. I will be reporting them to state and federal authorities as a scam. RUN AWAY FROM THEM

Date of experience: October 1, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Ram,
We are sorry to find out that there were issues with your rental order. It might have happened either due to unfollowed rental return guidelines or due to missing the established deadline for rental period from your side. We do keep our policy as transparent as possible, which means that we are always here for you to assist if required, please do not hesitate to address the issue directly.
Warm regards,
BooksRun Team

Massachusetts
1 review
0 helpful votes
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Best price quality match
September 29, 2021

Great price for the quality of the book, shipment was free and fast, book conditions were as described I'll buy more in the future

Date of experience: September 28, 2021
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

New York
1 review
0 helpful votes
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Great!
September 27, 2021

My book arrived extremely fast and was very cheap! Also the book was in great condition and many other websites didn't have the textbook however booksrun did!

Date of experience: September 26, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team

Michigan
1 review
0 helpful votes
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Great price and fast delivery
September 27, 2021

I received the book rental efficiently and it was brand new, I expected the rental to be a used book. No issues with ordering. Will definitely use again and recommend.

Date of experience: September 26, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

New York
1 review
0 helpful votes
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I sent them a book that was in excellent condition practically new. Only for them to reclassify the book falsely to lower their initial quote. Seeing other reviews I now realize that this is a pattern with this entity. Had I known this I would have never utilized their service. Please be aware of this and be careful.

Date of experience: September 24, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Phoebe,
We are sorry to find out that there were issues with your buyback order. It might have happened either due to unfollowed buyback guidelines or due to incorrect book assessment from your side prior to sending items to our facility. We do keep our policy as transparent as possible, which means that we are always here for you to assist if required, please do not hesitate to address the issue directly.
Warm regards,
BooksRun Team

Florida
1 review
6 helpful votes
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Scam
September 23, 2021

Sent my books in excellent condition they sent pack photos of pages ripped out and water damage which weren't there prior to me sending. I didn't take pictures beforehand so how could I prove it. Then when I requested my books returned I would have to pay $50 to get my books back. Would never use again, complete scam

Date of experience: September 23, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Brittania,
We are sorry to find out that there were issues with your buyback order. It might have happened either due to unfollowed packing guidelines or due to a certain irresponsibility of the mail carrier that led to the package damage while being in transit. We do keep our policy as transparent as possible, which means that we are always here for you to assist if required, please do not hesitate to address the issue directly.
Warm regards,
BooksRun Team

California
1 review
0 helpful votes
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Booksrun is Scam. Stay Away
September 20, 2021

I returned my book in perfect codition with no damage and they later charged for the book sayint it was water damaged. Total scam stay away from this site. DO NOT RENT FROM THEM

Date of experience: September 20, 2021
BooksRun S. — BooksRun Rep
over a year old

Greetings,
Looks like the returned book did not qualify for the initial condition ordered with us, thus, the system could apply some charges automatically. However, we are always glad to clarify the details and assist you appropriately, please contact us directly asap.
Warm regards,
BooksRun Team

Florida
1 review
0 helpful votes
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Workbook & DVD Arrived in Perfect Time!
September 20, 2021

My school bookstore didn't have the hard copy it DVD I needed for my class, and ai went online and ordered them from BooksRun and received them before my next class.

Date of experience: September 19, 2021
BooksRun S. — BooksRun Rep
over a year old

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Wisconsin
1 review
0 helpful votes
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Credible and Delivers
September 19, 2021

I ordered a textbook for one of my college classes. I got a fair price and the book came in great condition, and I got email updates on the status of delivery.

Date of experience: September 17, 2021
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

Texas
1 review
0 helpful votes
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Book was in great condition, beat most other places in price, and I got it quickly! Would recommend to other students.

Date of experience: September 17, 2021
BooksRun S. — BooksRun Rep
over a year old

We are pleased to have you as our customer! - BooksRun Team

Massachusetts
1 review
0 helpful votes
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Fast
September 17, 2021

Book came fast and in good shape. I would certainly use them in the future. They are bow making me write 100 characters to submit a review. Weird.

Date of experience: September 17, 2021
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

New York
1 review
0 helpful votes
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Torts Book
September 14, 2021

Brand new condition. Service was outstanding. I would highly recommend BooksRun for anybody in professional school.

Date of experience: September 13, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

North Carolina
1 review
0 helpful votes
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Great
September 11, 2021

My book came fast. It was in great condition. I love the book and this company and the prices are very good.

Date of experience: September 10, 2021
BooksRun S. — BooksRun Rep
over a year old

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

From the business

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