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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Delivered on time and in good shape. Ordered through abe books. Went well as it always does with sellers through Abe Books
The cover was mostly torn off. The description said used, acceptable. They did issue a refund.
Thank you for your review, Robert! We really appreciate it! - BooksRun Team
Fast and reliable service. Book in condition as advertised.
Thank you for your positive review, Kathy! We are glad you liked our services. - BooksRun Team
Book was received as expected. In very good condition.
Book came with broken spine, pages ready to fall out. And a giant BooksRun sticker on the back.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
My book came quickly and in exactly the shape described. It was packed well-just what I was hoping!
Thank you for sharing your experience, Jeremy! That is really nice to hear! - BooksRun Team
Book was in solid condition and delivery was easy.
Thank you so much for the positive review, Brandon! - BooksRun Team
Service was great and the book arrived as described.
Thank you for sharing your experience with us, Ruth! - BooksRun Team
A great book purchased through a great online process!
Thank you for your positive review, Gregory! We are glad you liked our services. - BooksRun Team
We sell books to BooksRun several times a month. I have found it to be a wonderful experience. Our orders are processed very quickly, if there is an issue with any of our items it is always addressed in a timely manner. I love BooksRun!
Thank you for the great service.
Thank you for such amazing feedback! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
Thank you so much for the positive review, Anna! - BooksRun Team
The website was super easy to use. I would def use them again.
Thank you for your positive review, Rebecca! We are glad you liked our services. - BooksRun Team
Great first experience,I honestly thought this was going to be fake but it wasn't.I got my check pretty quickly than expected and overall service was great.
Thank you for sharing your experience, Rebeca! That is really nice to hear! - BooksRun Team
I had read several horror stories in Reddit. I was expecting my books to suddenly had "water damage", or the price to be corrected for blemishes that were not there.
I was happily surprised that everything worked out well. I got the payment within a week, and it was the quoted price. I would recommend Booksrun after this experience. Very little customer effort.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
This was the first time I used BooksRun and it went very well. The book selection process was easy, the label/mailing was straight forward and they paid me what I evaluated my books to be. Great experience and I would use them again.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
I received a check quickly for the amount stated. I would do business with them again.
Thank you for your positive review, Joan! We are glad you liked our services. - BooksRun Team
Things worked smoothly and I will use the process again when I have another book to sell back.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Thank you for your review, John! We really appreciate it! - BooksRun Team
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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review, Elizabeth! Hope to see you among our customers in the future! -BooksRun Team