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Book OutletReviews 1,888

3.3

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Book Outlet Reviews Summary

Book Outlet has a rating of 3.3 stars from 1,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 7th among Books sites.

service
375
value
1,799
shipping
1,799
returns
22
quality
1,834
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Canada
2 reviews
1 helpful vote
Follow Monique M.
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I always browse Book Outlet for my favourite authors and also to find physical copies of ebooks I already own. Book Outlet is the best place to find new quality books at massively discounted prices.

Date of experience: February 10, 2023
Canada
1 review
0 helpful votes
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Best book site out there
February 9, 2023

I've been ordering for a while now and everytime the books show up in perfect condition and packaged in very rugged custom boxes.

Date of experience: February 9, 2023
Georgia
2 reviews
0 helpful votes
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Great Service
February 9, 2023

The Post Office lost my first order but you resent the order and gave me credit for the 2 that were now out of stock. Love this company and the great value.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Love the deals.
February 9, 2023

Love scrolling through the selection. This round of books seemed to have smudges and other damage. Hadn't seen that before. Kinda surprised.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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First Order
February 9, 2023

Great selection of books and on my bookshelves they still look brand new! Was very happy with my first purchase and will definitely be ordering more!

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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I ordered children's books from this site. I understand these books are discounted, and that means they are not in perfect condition, but when I receive a book where the pages are essentially glued shut and become torn apart trying to pry them open, it's very disappointing. Good price, but some major damage can be expected.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Love it!
February 9, 2023

Books were all in great condition when I received them and the shipping, although slower than amazon,(who can compete) was relatively quick! Will definitely be ordering again!

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
Follow E G.
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Received a book with a cut through it
February 9, 2023

Book ordinary monsters had a large slash/cut across the back cover (as if by a box cutter). Totally understand some wear and tear expected with these orders but this seemed a little excessive and was a bit disappointing. Other books in order were in good condition though!

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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Great Service
February 9, 2023

I'm extremely impressed with my first order. I found some great titles, all for under $10, free delivery and the speed of shipping?! I ordered late on a Friday night and my order was delivered the following Wednesday morning! 3 business days! I will definitely be placing more orders and I've already shared the site with my reading buddies. Thank you!

Date of experience: February 9, 2023
Ohio
2 reviews
0 helpful votes
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Product review.
February 9, 2023

Books were dirty and smelt bad. Overall disappointed with the quality of the books.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
Follow Robin N.
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Great kids books and affordable
February 9, 2023

My kids are hard on books so it's hard to justify buying a lot but Book Outlet is so affordable.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Great service
February 9, 2023

Easy to order & received within 5 days. Nice that it is a Canadian company & helps with other organizations.

Date of experience: February 8, 2023
Missouri
1 review
0 helpful votes
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Incomplete Order
March 10, 2023

Ordered a large quantity of a certain marriage book for an upcoming conference. We received a third of the books when they arrived and a box that was empty. I called and reissued another order to us. It took a couple weeks but when they arrived 1 box had half the books while the other box had a few of the books and a few random books that who knows why they were in there. Even if the random books were the right ones we still would have been 8 books short.

Overall customer support refunded us the money and was great to work with but for some reason we could never get all the books we wanted.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Almost right
February 8, 2023

I ordered six books and received all six within five days, which is super exciting! However, I expected the only defects to be the black page mark and maybe some minor bends or cracks. My cover of Pachinko has a cut through it and is rather worse for wear :( my other books are great though!

Date of experience: February 8, 2023
Georgia
1 review
0 helpful votes
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Will purchase again!
February 8, 2023

Books came in wonderful condition. Way better than I thought they would be. I placed the order and my package got lost. Customer service dealt with my order fast and friendly. They resent my order out immediately.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Found books I missed
February 8, 2023

I was able to find two Tom Clancy books I somehow missed purchasing. Your selection, price and quick delivery was excellent! The Book Outlet will remain a go-to site.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
Follow Ingrid Z.
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Great customer service
February 8, 2023

I purchased a bunch of books recently and noticed one book from my order was missing. I contacted book outlet and very quickly was able to speak to a human who understood and quickly dispatched the missing book from my order. I received it in less than a week.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Excellent service and quality
February 8, 2023

I experienced excellent, reliable service and the books are excellent quality. The low prices are wonderful too. My only disappointment was that one Author I was looking for was not available, Jana DeLeon, BUT all the others I requested were.
Thank you.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Great Option
February 8, 2023

I check regularly check the website and have gotten some great deals on books that I want to buy.

Date of experience: February 8, 2023
Canada
1 review
0 helpful votes
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Great Service
February 7, 2023

Other than a glitch in the delivery I found the help I received to be exceptional. The products are great and my grandkids will be very happy!

Date of experience: February 7, 2023

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.ca
Thorold, Ontario, Canada