Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Book Outlet

Book Outlet

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Book Outlet?
grey stargrey stargrey stargrey stargrey star

Book Outlet Reviews Summary

Book Outlet has a rating of 3.3 stars from 1,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service and fast delivery. Book Outlet ranks 7th among Books sites.

service
375
value
1,799
shipping
1,799
returns
22
quality
1,834

Instant Feedback

48,909 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Carol V.
Unfollow Carol V.
Share Review
Report Review

Dog calendar
December 8, 2022

Product was a great price and delivery was quick Came as pro used.

Date of experience: December 8, 2022
Canada
1 review
0 helpful votes
Follow Anne S.
Unfollow Anne S.
Share Review
Report Review

Very nice books
December 8, 2022

Good condition...some even like new. I had one not so good on the cover but for that one, inside pages are good and that was only 1 out of 12 books in total purchases. I will order again. Thank you!

Date of experience: December 8, 2022
Canada
1 review
0 helpful votes
Follow Alan C.
Unfollow Alan C.
Share Review
Report Review

A Pleased First Time Buyer
December 8, 2022

Surprised to find this book. Please with the price, packaging and delivery.

Date of experience: December 8, 2022
Canada
1 review
0 helpful votes
Follow Amber R.
Unfollow Amber R.
Share Review
Report Review

Happy but
December 8, 2022

I have used booklet many times and love it. I was, however, unhappy with the new delivery notification system. I wasn't able to get any updates…each time I looked it said not found. This was frustrating to say the least. I had not idea when I might expect my parcel until the day I found it on my front step. With the rise of parcel theft, I would appreciate better communication on shipping.

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Pauline K.
Unfollow Pauline K.
Share Review
Report Review

Children's book
December 8, 2022

The purchase experience was good.
The book I received appeared a little worn but nothing serious but the packaging it was delivered in was torn exposing the book.

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Harry P.
Unfollow Harry P.
Share Review
Report Review

First time user
December 7, 2022

Availability of book was good, also price was attractive. Delivered on time and in good condition.
Thanks

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Clare O.
Unfollow Clare O.
Share Review
Report Review

Altogether excellent!
December 7, 2022

Great prices, easy to purchase and quick delivery. Very happy customer

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow C U.
Unfollow C U.
Share Review
Report Review

Books came damaged
December 7, 2022

Back covers were ripped. But thinking about the price, not feeling so bad.

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Rebecca O.
Unfollow Rebecca O.
Share Review
Report Review

First time success
December 7, 2022

My first time using Book Outlet for a book purchase was a relative success!

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Jamie W.
Unfollow Jamie W.
Share Review
Report Review

Fast Shipping!
December 7, 2022

Ordered several puzzles for Christmas gifts and arrived very fast.

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Sam J.
Unfollow Sam J.
Share Review
Report Review

Books
December 7, 2022

I was very please, to find this site. For the price the quality was very good. Will shop again

Date of experience: December 7, 2022
Canada
1 review
0 helpful votes
Follow Dani Z.
Unfollow Dani Z.
Share Review
Report Review

Great shopping experience
December 7, 2022

The book selection is always great! Searching and browsing is easy and information about books is easy to find. Book Outlet was recommended to me and I'm happy to recommend it now to others

Date of experience: December 6, 2022
Canada
2 reviews
0 helpful votes
Follow Laurie L.
Unfollow Laurie L.
Share Review
Report Review

Obscure reads
December 6, 2022

I have been pleased to find some hard to come by titles. Much appreciated.

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
Follow Wendy A.
Unfollow Wendy A.
Share Review
Report Review

Great!
December 6, 2022

Great prices and great service. Great selection we will be shopping with you again!

Date of experience: December 6, 2022
Oregon
1 review
0 helpful votes
Follow LOREN L.
Unfollow LOREN L.
Share Review
Report Review

Great customer service
December 6, 2022

The book I first received had several bent pages. When I received Book Outlet's prompt for a review, I sent them a note about the bent pages and they took care of it.
Thanks!

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
Follow Janice M.
Unfollow Janice M.
Share Review
Report Review

Great Value
December 6, 2022

I have six grand children and your prices are great! They are going to love the books and puzzles.

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
Follow Ana O.
Unfollow Ana O.
Share Review
Report Review

My only problem with Book Outlet is with the packaging. The box itself is fine, but because there is nothing inside to protect the books, they move too much in the box and quite frequently books come damaged with bent corners and crinkled paper.

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
Follow Jose N.
Unfollow Jose N.
Share Review
Report Review

Tracking delivery
December 6, 2022

I received notice that the package was on it's way on Nov 18. A tracking number was issued. After no package had arrived by the end of Nov I tried to track it but could not. No info available.
Yesterday, Dec 5 I called customer service and then sent an email query to the customer service at Book Outlet stating the problem. Strangely enough the book arrived at the door by "expedited post" a few hours after the email was sent. I guess "all's well that ends well".

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
Follow Jennifer L.
Unfollow Jennifer L.
Share Review
Report Review

Good, but prices have really gone up
December 6, 2022

Good selection, good delivery and the books are in great condition. Just noticed the prices have really gone up! I know inflation is a real thing, but it seems a little excessive. Still a great choice for cheap reads.

Date of experience: December 6, 2022
Canada
2 reviews
0 helpful votes
Follow Brenda Z.
Unfollow Brenda Z.
Share Review
Report Review

Great selection
December 6, 2022

Great selection of books. I could easily purchase so many more but lack the space or the time to read them. Super prices and very quick shipping. Thank you.

Date of experience: December 6, 2022

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


bookoutlet.ca
Thorold, Ontario, Canada