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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companyās commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very pleasant and easy to understand and answered all my questions. Cheerful and was happy to repeat information due to my hearing issues
I called to make reservations for 2 superstar rooms with check in days being the same and check it days being different and my Attendant was amazing and very helpful.
Was a great experience booking the room today. Thank you so much for being a great host for us to have wonderful time
Michelle was able to get me a room with a walk-in shower at the Embassy Suites when there was nothing available at Le Meridian. I'm very appreciative.
Paige worked to get us a room when many hotels had no room at the inn! A great person to deal with. Happy to have a room for the night.
I booked online for my nights stay at Sandman hotel, and had the pleasure of dealing with Bert who was exceptional in his service. He was wonderful to deal with, very professional and made me fully aware of everything my reservation entailed. Thx Bert.
Very attentive and easy communication, made the reservation process pleasent as possible. Answer easy going but professional demeanor
Quick and easy reservation, answered all my questions swiftly and gave me different options for my concerns.
Thank you for your attention to the details of my reservation. Very efficient and speedy in the confirmation.
Excellent, efficient and kind. Call was quick. I did not have to repeat anything. Call was very clear.
Excellent. She spoke very clearly rechecking information and spelling. I was very pleased. She was very polite and respectful
Appreciate the help - reservationist was wonderful and so very helpful x xxxx cxx x xxxxxxi can't more
I repeatedly asked for the $139/night room and all that was left was a room for $185. When that room was "booked" before I had a chance to get it the next room That was available was the same size room for $210. Another room
Was found for $185, the only other room available so I took it, still
Not realizing I was not talking with the actual motel themselves. When I questioned the price again they told me the $185 was with taxes and fees included. I made the comment about $50 being a ridiculous amount of taxes and fees but needed the room because there were "none left". I thought I was actually talking to Hampton inn the entire time I was on the phone. Didn't realize it was a 3rd party until I checked into the motel and asked for the online price. I was then told there was nothing they could do bc I booked through someone else. This is price gouging! So disappointed that I got scammed. You should be ashamed of yourself for not speaking up when I questioned the price so many times and made it clear that you were not actually Hampton inn but you were an outside booking company and those fees were for your booking the room. A quick read of a required statement being read that I barely understood was clear! The text I received confirming also led me to believe that it was from Hampton inn as the first line read: " welcome to Hampton Inn & Suites".
Beyond grateful for the gentleman Was understanding, patient and kind with me trying to book a room for myself and Jax my chocolate lab š¾ Thank you Cesar for addressing my booking concerns!
Hugo made adjustments and answered all questions for me. He made the experience pleasant. I would prefer to book via phone always now.
A wonderful experience! East and quick! Very nice customer service, superb! Was the best service I have had for in a long time, especially to be over the phone! Thank you for the help!
Marie Clarence very friendly and helpful really I have to count my letters a bit insulting do u want a review or not
I was charged twice on my credit card for one reservation. I was double charged and called back and no one can fix it. I have to submit a report so they stole some of my money for another reservation charging me double I am very unhappy. The system sent two confirmation numbers. I told the person that it was sending it twice and I didn't want to be charged twice and he said you won't be charged twice and I have two charges now on my credit card so I feel like no one cares because they just said they can just file a report that they get to keep my money For 24 to 48 hours and I pray that someone calls me back and fix it
He asked and answered questions very politely very nice and informative, very happy with the experience. Hopefully the Motel room is just as nice.
After having much difficulty in finding a reservation, Monica came to the rescue and was such a pleasant agentā¦ It was a pleasant and rare costumer service experience, by her being considerate with all the help in completing my reservationā¦cannot thank her enough ā¦Thank You
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members