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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Quick and easy. Met all expectations with just a few minutes on the phone
It was great. He gave me the answers that I was looking for quickly and efficiently. He was also very friendly and cheerful.
Carlos was knowledgeable, professional. And pleasant. He was thorough when supplying the details for the reservation.
Ashley was very nice & helpful. Also patient, knowledgeable and professional as was Eric who I spoke to a couple of days earlier!
Rachel was very helpful and courteous. She checked prices and got us a good deal.
Very smooth experience with a very knowledgeable and friendly agent.
Thank Mr. Hari,
Sir I appreciate old school customer service that you provided for my hotel needs. I look forward to speaking with you again!
Patrick was very friendly, helpful and took care of our booking for this evening.
I spoke with Michael and he was a delight to take to. He did not make me feel rushed and went the extra mile by giving me all the options I had even for the different hotels for this event. Michael made my experience exceptional. Thank you for having Michael as an employee he was delightful.
I am not very familiar with the use of electronic support and not fully bilingual but we success due to everyone 's patience and determination to the reservation of 5 rooms for my guests. Thank you very much Michael!
Needed to contact the hotel directly and she told me to look in the yellow pages lol ….
Rachel was a friendly and very helpful person guiding me through the checking in process. Very patient with me!
I thought I was booking on Quality Inn actual website. Even asked for my rewards #. Price was right but after booking I noticed taxes & fees were 55% of room rate. I found the real hotel website and booked the same room and the taxes were 11.5% total for three nights $50.41 (rate was $12 more per night). The room rate I paid here for 3 nights was $402.30 plus taxes & fees $225.58 total $627.88. Fees charged are nearly $180.00. I would cancel but they will still charge for one night which would be $209.89 so I'd end up spending more. I'm fighting with them via email - No one will answer the phone or call you back! BEWARE!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members