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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very polite and easy to work with. Looked all over for the specifics we wanted.
All of my booking was quick and complete.
Thank you Jeannie.!
I called needing assistance and Amanda went above and beyond to help me every way possible it was great to receive such amazing service.
Ashley was very helpful, as well as pleasant and professional. She was patient also.
Excellent. She answered promptly and clearly, she gave me the best price including available discounts without being asked and she was friendly and professional.
Very helpful, pleasant,patient,answered my questions.
Emma was extremely helpful with the circumstances regarding our stay.
Very pleasant checking for availability,representative was very polite
Tamara did an excellent job in helping me find a room. She was very patient!
By far the best help I've ever received in person or online for assisting me in finding the best rate and location for my stay. Extremely friendly and personable. Very appreciative for Cheryl's help.
Making a last-minute hotel reservation from the road has never been more delightful. Seriously. Val made the entire process easy, enjoyable, and quick.
Easy, was able to book the room I wanted.Cheryl was very helpful and professional. Answered my questions knowledgeabley
Cesar was very friendly, and helpful! I hope to add April 14 & 15 as well.
28March 2023 6:50pm
Carlos took all my credit info but neglected to text my confirmation number as promised.
By taking my information, debiting my card but not completing the reservation that is cc Fraud. After stealing my cc info the reservation service also located in Tacoma refused to take my calls back trying to ascertain my confirmation number.
I will submit a complaint to the Better Business Bureau and Tacoma Police.
Kept asking if it was a direct employee of Best Western. Was told yes. When the person was going over the reservation and giving confirmation numbers then said that wanted to go over the cancellation policy and the fee. I said there shouldn't be a fee for cancellation. He said it would be $30. I replied I thought you were with Best Western. The person said oh we are a booking company for Best Western. I said that is not what you told me when I asked you in the beginning. I said want to cancel. The man said I would get charged the $30 fee. This is not a way to do business by deception. Doing business by deception is very unacceptable in my book.
Lydia is really nice to work with. Smart and very patient, since I'm prehistoric with phones and things. She got my reservations finished quickly and professionally.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members