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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Washington
2 reviews
0 helpful votes
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Quiet in the car
October 23, 2019

I got a great new car in my hands, it's 2016, it's very quiet to drive in the car. Plus, also glued insulation

Date of experience: October 22, 2019
Canada
2 reviews
0 helpful votes
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I love beautiful cars
October 23, 2019

This car is beautiful, this infinity, I can write stamps with errors, but the fact remains, who knows such a car will understand me-)

Date of experience: October 22, 2019
GB
1 review
0 helpful votes
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Awful customer service
October 22, 2019

I failed to provide a credit card in solely my name (I did have a joint one - not accepted)

I then spent 90mins on hold to speak with someone who then advised me I'd missed my pick up time... therefore it was a failed booking

Date of experience: October 22, 2019
NL
2 reviews
0 helpful votes
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Car no problem
October 23, 2019

As an experienced driver, I can note the condition of the cars perfectly, in terms of handling and patency, without any problems

Date of experience: October 22, 2019
Washington
2 reviews
0 helpful votes
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Good
October 23, 2019

Not expensive and most useful service. I didn't find this company right away, but it's good that in another service I didn't manage to order a car yet

Date of experience: October 21, 2019
New York
2 reviews
0 helpful votes
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Best brand
October 23, 2019

Of all the car brands, I like only Nissan. This is a proven company and quality cars. Nissan is the best brand

Date of experience: October 21, 2019
Oklahoma
2 reviews
0 helpful votes
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Super cars quality
October 23, 2019

I saw some other services, besides this, they didn't like my cars, they were dirty and smelly. And here as soon as from the dealership

Date of experience: October 21, 2019
Germany
2 reviews
0 helpful votes
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In an unknown city, it's hard for one, especially if you don't know anything about him. I was in Berlin for the first time, but with a rented car it was quick and useful.

Date of experience: October 21, 2019
New York
2 reviews
0 helpful votes
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Great workers
October 23, 2019

Super just super! What wonderful workers are in this rental service. I will now be your regular customer

Date of experience: October 20, 2019
RU
2 reviews
0 helpful votes
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I'll write you first
October 22, 2019

On this site I want to write a review to many people, but first of all I will write a car rental service! You did everything that was required of you! Thank you

Date of experience: October 20, 2019
RU
2 reviews
0 helpful votes
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I already arrived back
October 22, 2019

He arrived on time, it was not clear how much, but in time my friend threw the number of this office, which rents cars. Now I have arrived home, and am pleased with my trip

Date of experience: October 20, 2019
RU
2 reviews
0 helpful votes
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Very pleased with the quality of the car, this is a fast beast that accelerates in a short time, all car lovers will like it

Date of experience: October 19, 2019
RU
2 reviews
0 helpful votes
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Live comfortably
October 21, 2019

Used to appreciate the good services that make our lives easier! This service is very good, it helps to be fast, mobile and everywhere to be in time

Date of experience: October 19, 2019
Ukraine
2 reviews
0 helpful votes
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This is the best company
October 21, 2019

I just want to say special thanks, because another company let me down, and they didn't provide the car on the appointed date, it's bad, but this company worked perfectly

Date of experience: October 19, 2019
Greece
1 review
8 helpful votes
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We booked car hire for Greece via Booking Group Ltd. At the point of booking we carefully checked all details regards insurance, and fees collections and pickup.

Upon arrival at the airport we found that we had take take a 3km van drive to the office, in order to make payment. We hadn't seen the name Green-motion, until pulling outside. It seems Booking Group are simply a broker, and can say whatever they want, whilst the end provider, in this case was Green Motion.

After a 15 minute drive we arrived at their office. The lady on the desk was rude and abrasive. Not what you want at the start of a holiday.

Instantly she asked for my credit card and said she would put 1,000 euros on it. I explained that there had bern no mention of this prior to booking. She continuously quoted their terms and conditions. However, you have no sight of these until after booking.

She then advised there would be 150 cash needed, which would be kept in envelope in case of damage... again not mentioned before.

She then advised that we would need to pay 240 euros for insurance... 4 times the cost of the online car hire.

She then advised us that as we collected after 9pm, there would be a 25 euro fee.

At this point I started googling for reviews.

This is nothing short of a scam, it is a disgrace that a uk company is funneling sales through this company.

We decided to cancel, which meant we lost our initial booking fee. We took our chances at the airport, found a genuine company with no hidden costs or scams.

It is a disgrace that Booking Group would choose such a disrespected company to deliver the service which they sell.

Date of experience: October 18, 2019
Canada
2 reviews
0 helpful votes
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Excellent result
October 18, 2019

We got a very clean car. With friends were satisfied with the machine, as well as not a lot of cost. This is all just pleasing. Fine

Date of experience: October 18, 2019
New York
2 reviews
0 helpful votes
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Service is great
October 18, 2019

It was not at all difficult, I think just everyone can figure it out. Keep in mind, the car rental service has a lot of good reviews, it's true, the service is great

Date of experience: October 18, 2019
Canada
2 reviews
0 helpful votes
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Always in touch
October 18, 2019

They came to the address if you need a car, their work is operational and constantly in touch, this is another huge plus of the company's work

Date of experience: October 18, 2019
Austria
2 reviews
0 helpful votes
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Thank you very much
October 19, 2019

I needed a car for personal problems, I wouldn't have had time on foot or on public transport, but I did everything and finished on time. Thank you very much

Date of experience: October 18, 2019
Ohio
2 reviews
0 helpful votes
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As an expert, I advise
October 18, 2019

I did not expect that I would turn for a car, but my circumstances did the trick. Found not an expensive company with a good car

Date of experience: October 18, 2019

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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