Booking.comReviews 4,274

I don't recommend this App (booking.com) terrible service my 3rd bad experience but NO MORE! Last week I stayed using this app and they charged me Twice and I submitted my bank statement with the charge and no one reply my request. PLEASE DON'T USE this app if you want save money. Terrific customer service over the phone.

I've been using Booking.com to book accommodations for years and have never experienced such a ridiculous act. Made my booking for 20-22 February 2023 on 10 February 2023, paid, and received booking confirmation email on 10 February 2023. However, when I arrive at The Royal Garden on 20 February 2023 by night, the hotel receptionist tells me she can't find my booking. When I check my email, I found that booking.com cancelled my booking at 6:00 pm on 20 February 2023, which is very ridiculous. Contacted booking.com and they told me it is not their responsibility. If you are thinking to use booking.com to book your upcoming accommodation, highly not recommended.

Booking.com refused to refund any $$ on a two night stay in Page, Arizona. We were unable to reach Page due to road closures between New Mexico and Flagstaff in December. I called the morning of our first night to let them know we couldn't get through and I continued calling and emailing. I submitted copies from the DOT showing road closures due to weather conditions for both days we were supposed to be there and they were unsympathetic to our situation. I will never use Booking.com again.

I WOULD NOT RECOMMEND IF USING A CARD AND HALF TO LEAVE SUDDENLY
If you ever book with a card and have to leave the place ur staying at due to unseen circumstances then i hope you have more money to get another room somewhere else bc we didn't and had to dive back home 4 hours away bc booking was giving us the run around we called them 4 times and even sent them 2 screenshots of the email from the property stating they approved the refund for booking to give us and it's been 2 days and yet nothing and it even stated that the property emailed booking the same thing they emailed me about the refund so beware if u use a card and have to leave suddenly bc of unseen circumstances like bedbugs

I booked flight for 4 persons 6 month prior to the flight and received confirmation + seats on the plain.
2-month before flight booking started to make changes + add multiple connection flights and eventually it has been canceled explaining that it has been canceled due to flight company. I still could see those flight and could book them. I called to flight and asked if this flight still exist, and they said positive you can buy this flight and that's what I did... Still waiting for booking to return me the money.

Falsely charged me even after I stayed at hotel but charged me for no show. No response even after several follow ups.

Booking.com really sucks! We booked a hotel at S Padre, TX in October 2022. We paid $333.00 through to Booking.com to stay at Coco Beach hotel there. This hotel put us in a room without a smoke detector or sprinklers (sent a complaint to the city)! The door to the room was not secure! The whole room was a nightmare! We left and had to pay more money and stay at a different hotel. We lodged a complaint with Booking.com
And the hotel agreed to give us our money back. Booking.Com has been useless and we have not seen a dime of our money. Booking.com is useless!

This is not a reflection on the person providing support through booking.com but more about the whole booking.com experience. This is not the first time I've had the rug pulled out from under me with 'cancellations' from accommodation providers in cities where the booking is over the time of a big event. This time it cost me $2,100 more to get accommodation when the accommodation provider cancelled my booking 24 hours before check in, after payment has been made, claiming it was an AirBNB issue. Not happy at all. Follow up support form booking.com with this has been a big fat nothing burger!

We left a property early due to extreme noise, a weight room was on one side of the wall. We let go of the fact that everyone in the Riad's conversations carried throughout the property. I contacted Booking and the property owner about the weight room noise, (see attached 1). The property owner stated they would contact Booking.com come for the reimbursement. (4) We never heard from Booking, as stated in an attachment, so we contacted our credit card company and disputed the charges. Only after visiting with a Booking representative, read below. The Riad stated it was an issue with Booking and Booking blamed the Riad and actually stated they were not able to contact the property owner, I do have documentation. Long story short, Booking was able to show a "service as described" (3). This states, "Please keep in mind that complaints due to cleanliness, lightning location, etc...are subject to opinion and should not be taken into account as all of the amenities described by the property were provided." This means, your out of luck! Be careful, I choose not to use Booking.com and have shared my story and will continue to. Let me state that the property manager warned us about the noise when we checked in, they know that the weight room has caused misery and this was not stated on their site. Booking did not back up their customers even knowing the Riad was willing to reimburse, documentation below. I hope this assists you in further transactions and in reading small print.

Do not use this company. Period. Everybody I know has had problems with them. They double-booked us & we could not stay in the house we had paid hundreds of dollars for. Three young ladies in a big city, far from home with nowhere to go at one o'clock in the morning. There was a huge event going on in the city, so many hotels were booked. Booking. Com (after multiple unanswered calls) finally suggested us to go to a ONE star motel many miles away. They DIDN'T even refund the ridiculous added-on cleaning deposit they required AFTER we made the full reservation payment. If you want a wonderful rental suggestion, book through Vacas.com. I've stayed in their properties many times & never once experienced a problem!

I booked a non-refundable home. The day before I was scheduled to arrive, I received an email from booking.com & the property that my reservation was canceled by the property and I would be getting a refund. Days later, I was still without a refund. I emailed the property and they never replied. I ended up chatting with someone online at booking.com and I was told that my refund would take up to 30 days. I knew that was BS...I tried calling their customer service line 3 times and each time I had to enter the same information numerous times. Once someone answers, they immediately disconnect the call in the first few seconds! That's okay, I'm currently involving my bank to dispute these charges. I paid too much money for them to keep from a reservation I did not cancel but they did!

Paid for a room for two night. The hotel was over booked and I have been waiting two weeks for my money to be returned. The customer service has not replied to my emails in 6 days. Unacceptable bad for business. Booked rooms on the 12th. It's now the 24th still have not heard back from Booking.com's customer service rep despite repeated emails and phones calls.

Knowingly hung up on us when trying to get a partial refund. This wasn't just a disconnection issue. As soon as I mentioned "refund" to two agents, I was hung up on both times. The third time, I didn't get a word in and was hung up on, assuming my number is now on a block list. My husband called and emailed, all agents telling him nothing can be done.

The only reason we were trying to get a partial refund is because there was a technical difficulty on Booking.com's site. We couldn't get our payment through so we tried a different computer. Our mistake was not remembering to sign in because that would've automatically given us a discount. So as it was a technical difficulty on their end to start with, we thought maybe they would be nice enough to issue us a partial refund. If this were only a $50 difference, we would've let it go but this was a $200 price difference just for forgetting to sign in. I don't think it was unreasonable for us to ask for a partial refund or even a Booking.com credit for our next trip considering we've booked three other accommodations with them in the span of two days.

They also have a price match policy that we thought would be another option. From our experience, don't bother. They wouldn't issue us a refund (even though the price match is from their own website from the same day we tried to book it) because it was "in a different currency" and so now that it's been more than 24 hours, they can use the exchange rates as an excuse to not have to honour your price match. So guess you're out of luck if you're booking outside of your own country.

Customer service doesn't care about making things right. They're just there to say they have a customer service line. So if you are going on a trip without any changes, you triple check everything, and have everything go according to plan, by all means use Booking.com. But if you're human, make mistakes, may have some sort of change in plan, and/or are hoping for an understanding company that will at least meet you in the middle, Booking.com is not that. Far from it. As a matter of fact, just stay far away from their company. It'll save you both time and money.

Pray you never need any help. The website is extremely hard to navigate. I just want to print out my trip from last year for taxes. Nope no current trip no can do. Want to use help and support nope no can do you don't have a current trip. Use expidia so much better if you have any issues.

Just want to ensure people don't get scammed as well. Booking.com is not doing anything despite me finding images of the place I've booked showing to be an abandoned building. I will be fighting to get a refund due to their lack of trying to help and lack of property owner willing to talk over the phone and do a virtual tour with me to show me the place. Red flags all over the place. Assumed booking.com was more reputable than this. Please do your research before booking.

After choosing a location in Guadeloupe
Booking accepted gived me my apprpval number as well as a code
Made all planes réservation myself
A few weeks later they did cancel my reservation due to illness from the owners of the property.
Rented an other place from them
The bad news they took the money for the property rental that they cancell
Was really difficult to get a portion yes a portion only of he money they took(stole) from my visa
It has been 6 weeks {January 10)they are not reliable cant trust them
Creating a nightmare of yor dream holiday
You can not trust the information given concerning the site of your choice
Be careful you work hard for your money and to spend 5 000$ you need ******* before taxes

Holiday Inn Express Columbia SC-POOR
I booked a room at this hotel 1 month in advance for my daughter who was turning 10! A big thing to us to be turning double digits, that is why we booked on booking.com in advance, and of course to use the POOL.
We arrived at the hotel at check in at 3pm and was told "then" that the owner will not allow us to check in because we live less than a 30-mile radius to the hotel. This was so hurtful for my family and I. We were never told this while booking, I called and confirmed my reservation with hotel after booking on booking.com and they said to me I see your reservation you are good to go!
A month later when we return to the hotel the day of her birthday, to be told this, my friend who is from Atlanta was with us and she attempted to book the room everything was good to go, and BOOM the clerk told us the POOL! Was out of service. This was the most dissatisfying experience ever!
The owner has not informed booking.com that this is his rule to booking this hotel, after speaking with booking they did apologize, but an apology sometimes doesn't fix this issue at hand.
After calling around to hotels we did find a hotel to accommodate our needs 3 hours later Comfort Inn & Suites.
This is horrible communication and customer service. I will NEVER recommend this hotel to anyone. Your policy is not fair, and it is not noted to a PRIOR BOOKING! AND IT SHOULD BE!
I will give this hotel a 1-star rating because there was a person at the front desk, and she did apologize and was very understanding of the inconvenience! This had caused.

I made a reservation on January 24th and Booking.com cancelled my reservation on January 25th without ANY notification and they disabled my account. When I called them to get an answer on this, they said that the information of my cancelling was "confidential"...say what? DONE...moving to something better. This is second time they screwed up my reservation!

Booked a trip via Booking.com; got booked on Priceline. I cannot get my trip information anywhere and it is so very frustrating. I have contacted them and they sent an email, but I cannot pull the information up on my phone. I sure hope the trip is valid when we get to the airport... Will not use either site again.