Booking.comReviews 4,274

Reserved rental car at Chania Airport, Crete/Greece. First time it automatically picked a wrong airport. Second went through but on arrival, there was no Exer rental car office or booth. No one met us despite pre-arrival promise from email, and flight number was provided. Complaint was made. Five different individuals responded without refund resolution. Online system automatically filled pick up and return time to be 10:00 am, and 10:00 am. It is a joke. Booking.com sucks, yeah!

I was told by two booking.com employees I would receive a full refund after a horrible stay at a hotel called The Dunes Inn and Suites, Tybee Island,GA that I booked through booking.com services and then I didn't get responses. I have called, emailed and messaged multiple times through the app and your employees gave nothing but false promises. You support hotels infested with bugs and mold rather than the consumer. Booking.com is a garbage service with garbage customer service and I will be reporting the BBB.

This site is only a cheater. I book a hotel in Queenstown, NZ for our Nz trip in april 2023,that booking has a cancellation fee of 500Nzd, you pay 700 and if you cancel the booking you will receive only 200 refund. Well we are sure about the travel date so we booked it. After all things finalized, I realize the booking date were on May, not April. That is impossible that I made such mistake. I contact the Hotel and then they agree to waive the cancellation fee and they will give me full refund. They ask me to contact Booking. Com for that refund. But since that day, Booking. Com is un contactable! They did not reply my email! They just took the money and ran! I suspect that the mistake on that booking date is manupulated by them in order to rob people! So your guys steer away from them, they are just cheaters.

HongKong Tuyi Business Travel Limited is a "third party" which uses Booking.com name and platform to book hotels and stuff. Turns out that when conflict arise, Booking.com turns their back on you saying they cant help since the booking was made by "that" crapy company. But wait, who's the platform owner?

Booking.com not a trusted web site anymore.
Wrong information about the property location & facilities.
I was a loyal customer of booking.com but my last experience in Sri Lanka has been dissapointing.
I had to cancel 2 seperate bookings the reason being not as promised while booking.
I one case I was made to pay cash in full at the venue when I was refused Wifi connection & also A/c as mentioned on my booking. Besides the location was far from what was mentioned on booking.com
Sorry to say this but the helpline till dated has not done anything about this.
Chris - Goa

The website said I could cancel my reservation the day of arrival and when I tried the link to cancel it didn't work and I tried to chat and ask for help but it didn't work neither. I contacted customer service and they said why would help but the next day they sent an email saying they couldn't help. It was my first and last experience with this platform; it is not reliable and you may waste your money. I am very disappointed. I was charged by the hotel. I called the hotel and they said something completely different from what Booking.con had on their website (false/inaccurate advertising).

Trying to get a refund out of them is a complete joke...took my money but confirmation does not work when you try to call them.

Had to give up as you just end up going around circles.

I bought the insurance for a flight booked through Booking.com. Needed to cancel the flight. When it came time pay the insurance claim, Booking.com came up with all kinds of reasons why it can't be paid. And worse, they "footballed" me around from department to department only to get nothing done.

They are the worst! Don't every use Booking.com for anything. It would be worth paying a few more dollars for whatever you are doing to avoid this company.

The amount you pay at the moment your credit card information is asked will be different from the amount you're really charged and on the receipt you will get later on an email. This way of conducting business was shocking and hurtful to me.

Might as well be non-existent. Shocking. You spend time trying to explain a problem and they DO NOT LISTEN, or read even. Just send random completely unrelated forms. Hire some proper staff!

I booked one night on May 12,2023 for Convenience guest house from Booking.com. When I got there, nobody was in this property,which is dark house and locked. They ask me to pay deposits with weird link after I phoned them. But my iphone blocked this link. Then I had to leave this property. Nobody contact me before and after May 12. Next day I phoned booking, one week later, I phoned booking again. They can't refund me because property owner refuse to. I have no way to get money back even Nobody open the door for me.

They changed my flight and said they had sent email about it but they hadn't. At the time they rearranged it for. I had just got from Guernsey to Manchester or was still in the air. Tried calling them but they don't answer and website us useless. I went to check in with Desk of flight as soon as I got to manchester about 0820 and it was closed, so how could flight have been rearranged for that time. No accountability. Don't suppose I'll get money back. Loganair said could not book me on Later flight to Lerwick as I had booked with 3rd party ie booking. Com
I had to pay for whole flight again and lose a day of my trip.

Less than 24 hours after booking, my wife's father died - I can't even get booking.com on the phone to discuss and hotel won't do anything either.

Booking.com flights were cancelled by airline and no refund was received over 3 months later, despite over 30 emails and phone calls to booking.com. Their customer service did nothing to help, gave conflicting and confusing information and I had to take further action and open a dispute resolution case with them. Do not use booking.com for flights.

Customer service agent and supervisor were unable to provide proper support in order to change a date at a hotel when we had car trouble and couldn't stay on the intended day. I would NEVER go through booking.com again.

I will never ever again book with booking again. I'm so upset with the deceit, this was my vacation and bday weekend. I wanted everything to be perfect but instead I got placed in a rats nest. The pictures they had on booking was our room next door. The room was small and looked nothing like what I thought I booked. Total misleading. So I called booking, they say call the property manager, call them they say call booking. Issue never resolved what a waste. But never again.

After years of using booking.com, I finally earned some credit dollars which they said I can use the credit to book hotels. I recently spent three weeks in Japan and tried to book rooms with the credit. Every time it said it didn't work or something went wrong. Tried to email their customer service for two weeks to ask for help. They just run me in circles without solving the issue. Hopeless!

I wanted to reserve an apartment in Paris for June 2023, reservation subject to approval of the owner. His answer was supposed to reach me within 24 hours. 3 days later, still nothing. I try to contact Booking.com but to contact them is almost impossible without a reservation number. It seems that Booking has never considered a situation where you would have a problem before you even have a reservation! Stupid!
Well, I end up getting a phone number, I explain my case, Booking apologizes (that's a shame!) but is unable to explain what happened. Then Booking tells me that the accommodation in question is still available on my dates. So they know exactly which accommodation it is. So, because I hadn't kept the name of the accommodation, I ask Booking to give me the name again, so I can book (or try to...) again. No answer for 5 days, and as many emails. Very frustrating and unpleasant experience.
Booking's customer service is a joke, they don't give a damn about their customers.